Shippo ‑ Simplified Shipping

Feb. 14, 2020

Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."

Feb. 12, 2020

We've been using Shippo for over 3 years now and average over 500 purchased labels/month. When I submit a help ticket, support responds within hours. Give your staff a raise Shippo!

Jan. 22, 2020

I've used Shippo for years with great results - I love the pay-as-you-go option which feels really fair and affordable. Their customer service is also really helpful!!

Jan. 20, 2020

Had an issue with a tracking number but I was contacted by Shippo and it was resolved quickly. Overall since using shippo I never experienced any issues. This issue was an isolated incident but it was resolved accordingly.

Jan. 16, 2020

We've used Shippo for years and are very happy with it. It seems like they have negotiated better rates than Shopify so we're saving money on shipping, as far as we can tell. Their support team is fantastic; very knowledgable and easy to get a hold of. The one thing we wish they could offer is the ability to ship multiple boxes for one order and consolidate the tracking numbers. All in all, we are very happy with Shippo!

Dec. 18, 2019

Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez

Oct. 28, 2019

I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.

Aug. 7, 2019

I use Shippo strictly because I need USPS manifests for when the mail carrier comes to our shop, so they don't have to scan a couple hundred packages. That said, I have 3 complaints with the system. 1) Their developers roll out changes to the application without testing....so you will be in a groove, needing to get shipments out and boom...something that has historically been working is not working now. It's usually resolved within the same day, but probably about once per month something is magically broken. Users should not be finding these issues EVERY time. I wish that there was more testing done before pushing production changes. Especially when core functionality is what is affected. (i.e. today, cannot print labels for batch orders, the button does not work). 2) Every now and again, the sync between Shippo and Shopify gets broken. We use a different app to print picking lists, and then use Shippo to print our labels only. So when shippo doesn't fulfill an order or two in Shopify, you have to work your way back and figure out which order didn't fulfill. 3) If you have a non-technical person printing labels for you and the process needs to be the exact SAME every time, do not use this application. Sort of tied to complain #1, there will be application changes rolled out that affect browser functionality. Like, I used to be able to print labels and manifests from Safari...but that stopped working, and now you have to save the file to your computer, find the file, and print from the local file. We switched to Firefox and the functionality works fine. There are various little things that pop up that I figure out how to navigate around, but a non-technical person would not. I don't know the age of the company, but the application feels half baked at times and it seems like Shippo is a start up company low on resources and formal processes...no knock on that, but when your business relies on their application, it's a no-go.

May 15, 2019

If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.

Feb. 5, 2019

Very simple and easy to use. Great customer service! Any time I need anything, customer support responded within 24 hours. Recommend!

Jan. 29, 2019

Super easy to use and it just plain works. Customer support via email is very responsive. You can easily add your own shipping carrier account numbers if you have them. By default you can use the Shippo rates which are very good for small business. A+

Dec. 19, 2018

This app is useless and it charged me a hidden fee of $10 when I did not use it even once. I thought it would help me get cheaper rates for shipping but Shopify offers cheaper rates so I truly do not see any point in this app. Pretty sure all these 5 star reviews were paid for because it's purely useless. I would give it negative star reviews if I could. And I really wish I could get my $10 back since I did not even use this app. NOT ONCE. Hidden fees also tell me this app is full of scams. Hopefully I can uninstall it properly so I don't get charged again. Dear Shopify Admin, please take this app off the market because I just looked at the other 1 star reviews and I am now terrified that more money will be taken from my account.

Dec. 3, 2018

very well working app, great support. Only one so far that does ETD with FedEx. Only improvement I would have would be one monthly invoice rather than several small ones. Otherwise perfect.

Nov. 25, 2018

Simple pay as you go pricing, good integrations, and support ZPL II label formats. What more could you ask for?

Oct. 23, 2018

Excellent app and customer service! Inexpensive shipping rates and easy to navigate interface is a plus :)

Oct. 14, 2018

Shippo is the easiest and best shipping app out there ! I am a canadian business and I have been using it for a year. I have tried a few at the beginning and I fell in love with Shippo. It's easy to use, I love the interface, I can print my labels but also my customs documents in on place, and all that at an excellent price. I have had to use support a month ago to help with a problem in the system after a change in Shopify and the support was fast and courteous and the problem was solved quickly. I recommand this app higly !

Oct. 12, 2018

Been using Shippo for several years and have never had an issue. Just had to contact support this week with a small problem. Support responded immediately and the fix was simple. We were back on track and shipping right away with no down time. Thank you so much for your great customer service! Having an app is one thing, but providing great tech support is outstanding and means a lot to us as a small business having to do everything on our own. Thank you Shippo!

Sept. 12, 2018

Shippo is an awesome service that continuously updates to benefit the shipper and makes the process as smooth as possible. They are always easily reachable and offer superb customer service. I'd recommend them to businesses big and small for shipping needs.

March 4, 2020

I love the pay-as-you-go feature! And, the customer service if needed is terrific! Updated in March of 2020 and I still love these guys!

Aug. 31, 2018

We've been using Shippo for several years now and love the easy interface. Pulling quotes and shipping orders is easy and flexible, and works with our existing UPS and FedEx accounts.