Shippo ‑ Simplified Shipping

March 24, 2021

I've been a Shippo customer for a few years now - I just finished a comparison of 25 shipping apps to make sure Shippo is the best and I'm sticking with Shippo. I couldn't find another app that could come close to doing what Shippo does for us price-wise and ease-of-use wise. Competitors like ShipStation are super complicated and the only way to ensure getting the cheapest rate every time is to manually go through each and every order - no thank you! I have also been getting excellent customer service, especially recently.

Feb. 17, 2021

TERRIBLE SERVICE, CRASHES OFTEN AND WON'T VALUE YOU. I never write bad reviews, only good, especiallyyyy as a business owner myself. I had been with this company for years and come to find out with their "signature box" for signature at delivery only has the option for a direct signature and not a simple task to do an indirect signature. This would save us over $5 per shipment. We were using this service for years and overpaying on shipments $5 each time. Can you image the savings we could have passed along to our customers over 6 years and thousands of shipments? The best part is that under their shipping services to "sell you" it lists indirect signature. This is something Ship Station and their other competitors offer EASILY, so check those out to save on signature options ;) They informed me that this indirect option is only available through their API system and not web based. This means that you need to have programming experience to do it. I asked if they can do it for me to help (I have been a customer for MANY years) and they informed me they won't and that I can hire someone. Their response: If you have the programming resources, you can certainly setup API for your Shippo account. Are you joking? You can't even help someone who has given you business for many years? Well, now I am moving my business over to ship station since they have this already integrated in their system and all I have to do is click a button and it's done. PS agree with the others your new interface is terrible. They will not value you as a customer or go any extra length to help with a need if you have one.

Feb. 11, 2021

THEIR FOLLOW UP IS MISLEADING AS I'M STILL DEALING WITH THEM VIA EMAIL. Not sure why you can't find the interaction that has been ongoing for a while now, but that's perhaps also indicative of their (lack of) level of commitment to customer service. Wrongfully overcharged by UPS then trying to get the situation remedied and the money refunded was/is a pain. I can't endorse a company that doesn't bother to offer phone support to its customers, either. It makes the process of resolving customer issues much slower and painful.

Feb. 4, 2021

After couple of days looking for the right solution and all possible apps (Easyship, Shipstation, Sendcloud) out there that could handle and split an order into multiple packages orders & printing labels with our own carrier UPS i finally found it! Thanks to Rodrigo for explaining everything to me in detail. We are more than happy and hope that once UPS is finally syncing back our own rates (Need a valid invoice from UPS - If not they only show the standard rates) this will work as flawless as it seems. I hope ;) THANKS! PS: Feature Request: Please add a function to be able to add our custom package weight automatically to the weight of the items per line. That way we don't have to add our package weight manually every time so the total order is correctly calculated for the Label price. At the moment we need to manually type in the Total weight - The app could add that automatically for us - That would save 3 clicks per line and a lot of time when there are many orders!

Jan. 20, 2021

We've been using Shippo for years. Most of it works great, but when trying to process multiple orders at once we almost always have a few fail and it causes a lot more work for us. Also wish they had a white list or default shipping method by default as we end up sometimes selecting the wrong one and having to refund label (wait 30 mins) then make another using the correct method.

May 24, 2022

They changed their format and it is horrible. Hard to read, hard to find labels, slows down my computer, I could go on, but please hear this! Find another ap. They don't care about you and the customer service is horrible. Also, now their page won't even load. If I could give this ap negative 10 stars, I would. Looking for another shipping company label provider. Update...I'm looking for a new shipping ap....it's getting worse than it was before. Warning warning.....look elsewhere..

Nov. 16, 2020

Shippo is wonderful. I had sent thousands of packages with them when my store was hosted by Wix, and when I switched to Shopify I decided to stick with them. Even though Shopify has built-in label services, I find Shippo much easier to use (and also more aesthetically appealing, which is something that's important to me). Additionally, I just reached out to them to see if they could change something that has recently changed on my Shippo homepage; within the day, they had changed back the setting to how it was previously configured and made my life 1000x easier. Very sweet team, and I'm happy to be a customer of theirs. 10/10 recommend.

Nov. 7, 2022

SHIPPO! PLEASE - stop making changes. Everything was going great, then BAM, no longer great. When I select orders in the shopify system (let's say 50 orders) those 50 orders no longer show up in shippo. They now have 3-4 random orders added to my new search term. Leaving so much room for error. What was once an easy quick part of our workflow now no longer works like it used to. Bummer.

Oct. 20, 2020

Shippo is awesome, easy to use, straight forward UI, no confusion and their support team is very helpful. Highly recommended!

Oct. 16, 2020

I am heartbroken that recently the support I received from Shippo has been so bad. I relocated to Germany and have had so many issues with Deutsche Post which was recommended via SHIPPO. I have sent over 500 packages with Shippo & right before the holidays they I run into a lot of issues. The customs forms don't print with the labels and I have over 50 orders I have to refund because I am in Germany and Shippo failed me. I may have to shut my business down.

Oct. 12, 2020

I needed help with international shipping and Chris walked me through the process on the phone. I feel much more confident sending packages overseas with Shippo.

Oct. 8, 2020

I have used Shippo for quite a while. Haven't had any issues so far. I like that it also works with ETSY, EBAY and other marketplaces. Shippo saves me from having to copy and paste the information. I have tried others but Shippo by far has been the best.

Oct. 7, 2020

So far I've been really happy with this app. After using stamps.com for 5 years I started having more and more problems, so decided to make the switch. I sell on multiple platforms and I enjoy having all my shipping information in one space. The only improvement I would love to see would be an added column for the "age" of the order. I do custom/made to order items with a 2-3 week production timeline, so keeping track of where an order is within that timeline would be very helpful. Thanks!

Oct. 7, 2020

This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5

Sept. 22, 2020

Saves us time and money. And the few time something goes wrong, customer support has been able to fix it every time within a couple of hours.

Sept. 12, 2020

Worked pretty good until this update. Doing everything manually now and even that does not work half the time. If we find a work around, it works a few times and then yet a new error message comes up. They did contact me after this review went up, and are trying to fix things

Sept. 9, 2020

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.

Sept. 9, 2020

The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any of these issues. I have switched to another shipping app.

Nov. 12, 2020

EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)

Aug. 27, 2020

We've been using this app for years and it works great. Occasionally has issues, but customer support has always been super helpful in solving the problem quickly!