Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.0
feedback
292
chart
#113
All reviews
Review RSS Feed
March 28, 2022
Our company CycloneInks.com uses Shippo exclusively for all of our shipping needs! Overall they are a great business partner! As with any partner or tool in your business, there is always room for improvement. That is the only reason we left only 4-Stars....They are not perfect, nor is any business, and there can be improvements that could make them even better!
March 21, 2022
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend. Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed. We're delighted we could resolve this issue for you. In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email. Thank you, Shippo Support
March 7, 2022
Using shippo makes bulk batch shipping so much better for our small biz than shipping direct from shopify. Very intuitive and easy to use. Thanks Shippo!
Feb. 13, 2022
Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.
Hello, Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has been working with our engineers to find the root cause of this issue. Unfortunately, troubleshooting can take time as we do need additional information from customers when follow-up questions arise. That said, we absolutely understand needing your orders to import and this is a high priority for us. We will continue to work with our engineering team and Jazmine will reach out to you with any new updates. We hope we can win you back when this is completely resolved. Thank you, Shippo Support
Jan. 12, 2022
My Shopify Customers Not receiving Tracking Numbers I rspond to 100+ Please Fix this Issues Then i will give You review
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. Looking over your correspondence with Debe, it does appear she offered a solution and this issue is now fixed. We're delighted we could help with this. If there is anything else you need, please don't hesitate to reach out via email, or through our live channels! We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447. Thanks, Shippo Support
Dec. 6, 2021
So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.
Dec. 6, 2021
I would like the option to see the field company name in the overview in shippo as we have lots of wholesale orders as well
Sept. 2, 2021
So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!
Hi Zoe! We hate to hear of any negative experience with our Web App. We see that you have chatted with our team regarding the ability to batch print labels and about the ability to utilize package templates to avoid any need to enter in dimensions one by one. We also are able to see a message regarding lost labels from this morning that received a response from our team - please let us know if you did not receive that. Our Senior Lead, Jawad, has given you a call and is also reaching out via e-mail to make sure we can provide any additional support. We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447.
Aug. 8, 2021
The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. ************************* UPDATE ************************* No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.
Hi Ragheed, Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label. Please reach out at anytime if we can be of further assistance.
July 23, 2021
I've tried a few of the shipping apps and I'm quite shocked to see this app with a lower review rating than some of the others. I've been using it for several years and it does what it should be doing. Print labels in bulk!
July 10, 2021
Shippo has worked really well for our small business. Orders are easy to fulfill in bulk and shipments are easy to track.
July 7, 2021
I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.
July 7, 2021
Used this app to generate manifests for USPS, now use it for all shipping. Easy to use and less freezes than Shopify.
July 6, 2021
Very easy integration between the two services. The support teams of both services are knowledgeable and quick to resolve problems.
July 6, 2021
When you manually enter the weight for an item when you create a label, it automatically corrects and defaults to the weight of your 'default' item. Which can be annoying! You have to refresh the page after you make the label, then edit the weight to the correct amount. Just something I've noticed that could definitely be helpful to fix!
July 6, 2021
I like this app, since Shopify charges higher rates for Canada Post shipments and it doesn't have a built in integration with 3rd party carriers (UPS, Fedex, DHL) Shippo saves your life! As well, their technical support team provides prompt service. However, they need to improve their shipping options. For example, we can't add Proof of Age or Do not Safe Drop options which Canada Post provides on their website. We wrote them couple of times about this, they said they would do their best but nothing has been done yet.
May 6, 2021
Their default package does not work for Shopify customers per their customer support. Unless your product weights including packaging are completely on spot then you will have to override the default package templates. Also when you buy the label it does not go directly to your printer, a separate window opens to download the PDF then you have to hit print and the printer window opens. Too many steps here. The order number on the label is just too small to help with order verification.
April 2, 2021
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Hello, Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected. With that said, we are unable to locate contact information for you in our system. Will you send us a message at [email protected] and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
April 2, 2021
The app is setting some of our products to a negative inventory. We opened a support ticket on March 5th 2021, we got a reply 10 days after from Ralph Aberin apologizing for the delay, and they are working on the case. 11 days after that (today), we got the exact same reply from Ralph. So, after almost an entire month we received zero support. We are now looking for a new (working) solution with a good customer support.
Hello, Thank you for your feedback and bringing this issue to our attention. We see that Ralph and our team were able to take care of the situation. We sincerely apologize for the delay. This is not normal for us! We have our entire support team on deck to ensure this does not happen. Thank you again for your patience and understanding.
March 29, 2021
Great app! I used it to get started with shipping pretty easily. Lots of documentation around it. I recommend it.