Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.1
feedback
298
chart
#85
All reviews
Review RSS Feed
Sept. 14, 2023
Hi there, Thank you for your review! If you ever need support in the future, please reach out to us at [email protected]. We'd be happy to help! Thank you, Shippo Support
Dec. 16, 2022
I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers. When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer. Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..." I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy. So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.
Hello, Thank you for leaving this review about Shippo. We apologize for any trouble and confusion this caused. We take fraud very seriously and we want to ensure we're keeping our customers, and our system safe. Shippo uses a verification system that does require photo identification when an account needs to be verified, however, the system we use automatically deletes all information every 5 days. So, you can rest assured nothing is saved. We would love to have you shipping with us, so please let us know if there is anything we can do to help get you started. Thanks, Shippo Support
Nov. 17, 2022
We've used this app for a few years. For the most part it's worked great! Recently it stopped marking orders as fulfilled on Shopify. I went to disconnect the app and read it. Now I get an error, "Shopify could not validate your access." when I try to connect it. Updated review - Shippo fixed my issue quickly! We're back up and running!
Thank you for your review and feedback. We're sorry to hear that you're having issues with connecting the app. One of our team members has reached out! If you have any other issues, please don't hesitate to email us at [email protected]. Thank you, Shippo Support
Oct. 12, 2022
I run an ecommerce and wholesale business, and Shippo has met all my needs. I tried converting to ShipStation at some point because it integrated better with another software, but ultimately found their interface too confusing to navigate. I like the simplicity of Shippo, and have always had good experiences with their highly responsive customer service team.
Hello, Thank you so much for your review and for using Shippo! We are so glad to hear that our interface allows you to navigate your orders and shipments with ease. When it comes to support we strive to make sure all of your questions are answered in a quick, pleasant, and timely manner, and will do our best to keep it up! If you have any additional questions or issues please reach out. Happy Shipping, Shippo Support
Oct. 12, 2022
We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.
Hello, Thank you so much for the great review! We're so glad to hear you're enjoying Shippo and saving money! We appreciate you sharing your thoughts with us on new features you'd like to see. We take all feedback at Shippo seriously and we're constantly looking for new ways to improve our platform. If you ever need any additional assistance, please don't hesitate to reach back out. Happy Shipping! Shippo Support
Aug. 29, 2022
I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.
Hi there, Thank you for leaving this feedback. We are here to help in any way we can and apologize for any frustration surrounding manifests. Our Senior Lead, LeKea, has reached out to further assist.
May 26, 2022
Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.
Hello, We're so sorry to hear you ran into trouble in Shippo with rates. Shippo's rates have remained the same, so I'm curious if anything was different about the shipments you were pulling rates for. Rates can vary based on many factors - dimensions, weight, shipping locations, extras you may add (like insurance and signature confirmation), etc. We would love a chance to talk to you about the rates you saw, and look at the different shipments. This would give us a better idea of what happened and how we can help you fix it. We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer. You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing [email protected]. To access all of these options, just log in to your Shippo account and click on the "Help" button. Thank you, Shippo Support
May 21, 2022
Too easy to print the wrong label. Ask me how I know. Interface is awkward. Takes time to sync. Defaults to old dates. Doesn't present all shipping options (such as cubic).
Hello, We're so sorry to hear you ran into trouble in Shippo. We appreciate your feedback as it does help us understand where our customers need to see improvements and use that to focus our efforts on what to work on next. We would love for you to reach out to our Support Team so we can work with you on the problems you experienced, and hopefully win you back as a Shippo customer. You can reach our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing [email protected]. To access all of these options, just log in to your Shippo account and click on the "Help" button. Thank you, Shippo Support
March 28, 2022
Our company CycloneInks.com uses Shippo exclusively for all of our shipping needs! Overall they are a great business partner! As with any partner or tool in your business, there is always room for improvement. That is the only reason we left only 4-Stars....They are not perfect, nor is any business, and there can be improvements that could make them even better!
March 21, 2022
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend. Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed. We're delighted we could resolve this issue for you. In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email. Thank you, Shippo Support
March 7, 2022
Using shippo makes bulk batch shipping so much better for our small biz than shipping direct from shopify. Very intuitive and easy to use. Thanks Shippo!
Feb. 13, 2022
Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.
Hello, Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has been working with our engineers to find the root cause of this issue. Unfortunately, troubleshooting can take time as we do need additional information from customers when follow-up questions arise. That said, we absolutely understand needing your orders to import and this is a high priority for us. We will continue to work with our engineering team and Jazmine will reach out to you with any new updates. We hope we can win you back when this is completely resolved. Thank you, Shippo Support
Jan. 12, 2022
My Shopify Customers Not receiving Tracking Numbers I rspond to 100+ Please Fix this Issues Then i will give You review
Hello, Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. Looking over your correspondence with Debe, it does appear she offered a solution and this issue is now fixed. We're delighted we could help with this. If there is anything else you need, please don't hesitate to reach out via email, or through our live channels! We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447. Thanks, Shippo Support
Dec. 6, 2021
So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.
Dec. 6, 2021
I would like the option to see the field company name in the overview in shippo as we have lots of wholesale orders as well
Sept. 2, 2021
So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!
Hi Zoe! We hate to hear of any negative experience with our Web App. We see that you have chatted with our team regarding the ability to batch print labels and about the ability to utilize package templates to avoid any need to enter in dimensions one by one. We also are able to see a message regarding lost labels from this morning that received a response from our team - please let us know if you did not receive that. Our Senior Lead, Jawad, has given you a call and is also reaching out via e-mail to make sure we can provide any additional support. We have Live Chat, Monday-Friday, starting at 9AM PST and we can also be reached at 415-779-7447.
Aug. 8, 2021
The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. ************************* UPDATE ************************* No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.
Hi Ragheed, Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label. Please reach out at anytime if we can be of further assistance.
July 23, 2021
I've tried a few of the shipping apps and I'm quite shocked to see this app with a lower review rating than some of the others. I've been using it for several years and it does what it should be doing. Print labels in bulk!
July 10, 2021
Shippo has worked really well for our small business. Orders are easy to fulfill in bulk and shipments are easy to track.
July 7, 2021
I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.