All reviews

Rating Breakdown

  • 5
    67% (180 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (8 ratings)
  • 2
    4% (11 ratings)
  • 1
    20% (53 ratings)

Reviews with Text

  • 99% (266)
Review RSS Feed Review RSS Feed

1 / 5 Share

April 5, 2016

Was amazing for a while, but they just lost the ability to offer Media Mail. Unfortunately this renders them useless for many small businesses.

Using app

12 months

Total reviews

1

Average rating

1.0

5 / 5 Share

March 24, 2016

So great! We've been paying pitney bowes $15.99 a month to get us WORSE deals on labels. With shippo there's no monthly fees and packages get there faster for cheaper. So happy I tried this out.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2016

It seems like we live in a instant world nowadays. There's just no time and because of that pressure, we need answers quickly. Well, I found myself in that place the other day using Shippo. Being new to use Shippo, I had a question, but I was concerned as I thought, I will have to wait for sure for at least 24 hours before someone answers me. What should I do? I used the chat and to my surpirse, I got an answer within minutes. Then I had another question and again another answer. Each one of my questions were answered promptly which provided the needed help. I would definitely recommend Shippo. I have easily created labels and so much of the work is done for you which just makes our job easier. And regarding the pricing, again pleasantly surprised. A+ to Shippo. Thank you for your help.

Using app

6 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 20, 2018

After having a good period without any real issues and decent priced, easy to use shipping, I now see that they have changed their "policies" and we am NO LONGER able to get commercial plus pricing. Yet, we received ZERO notice and I had to do quite a bit of digging to understand why rates went up $.65 per padded envelope (in essence the new pricing is standard (not commercial plus as advertised when I started using this APP) USPS 2018 pricing which begins Jan 21 with $.05 added on - not any great deal. To say I am dissatisfied is an understatement. Shopify really needs to get these apps to honor their agreements or boot them off the site. After using the app for 2 weeks, I have encountered a label printing error and the management going back on its word. I was told they have a meet or beat pricing policy. I provided a lower shipping price for a particular box (and there are others). I was then told that it's an informal policy and they couldn't possibly match the price I provided. They also tried to tell me that it was an outdated price. When I insisted it wasn't, I was told that they can't possibly compete with a large, global company's rate and that I should understand as a small business person. I find it really reprehensible that a company doesn't honor its word - particularly since they are the ones who informed me of the meet or beat pricing policy. Moreover, I find it really manipulative that they then try to guilt me into giving them a pass by playing the "small business card." I have now had to involve Shopify and am waiting to hear from Shopify on how this is going to be resolved. If we can't trust the integrity and word of 3rd party app providers as store operators, I don't think they should be offering their services. User be forewarned that this company has absolutely no intention of honoring their so called "meet or beat" policy. They only have such a policy because they never expected they'd actually have to honor it. By the way the statement above, "We have the best discounted rates on USPS, hands down" is clearly false advertising. If this is how I treated my customers, I wouldn't have any.

Using app

About 2 years

Total reviews

3

Average rating

2.3

5 / 5 Share

Dec. 19, 2015

Very helpful! We are enjoying this one - has definitely increased productivity.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 17, 2015

We started using Shippo in July and thought it was great. It saved us time and money in handling fulfillment. But the real test came as we hit this year's holiday rush. Shippo saved us more time and more money and made this year's holiday rush our most efficient one yet. THANK YOU SHIPPO!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 17, 2015

We cut our shipping times down by 75%. This app has been incredible and worth every penny...which helps too that it's only pennies per label and not a significant monthly fee. (I'd recommend getting 1/2 sheet shipping labels to use along with it.)

Store

Zaca

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 9, 2015

we have used shipworks and ship station and we love shippo! So affordable and so easy to use. The only thing we would love is the ability to make a custom invoice :) Otherwise we are very happy with this app!!!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2016

It took a little while to get it going and a bit of back& forth with the app developers but we got it working and it's working well with Canada Post. It works with my Canada Post contract account. Worth the persistence, but it wasn't working at first and that pretty frustrating.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2015

This is a must have app. Not only is it easy to use once set up! Just what I wanted without monthly fee! just pay for your postage!

Using app

2 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 25, 2015

I have to admit. This App works fantastic. I was going to use Shipstation, but I had issues connecting my UPS account to that. So I decided to try Shippo out, and everything connected perfectly and easily. I think what I love best about this App is that it's not confusing to use, I didn't even have to watch any tutorials, everything is designed simplisticly and extremely easy to use. Its a great App, good job! Good thing I came across this App just in time for Black Friday :) Well done Shippo

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 24, 2015

Seriously awesome! I have been trying to find a way to create return labels and make the return process easier. THIS is definitely the way. You can include a return label with the order, and it will only charge you if it gets scanner. Better packing slips too! Shopify includes unnecessary information on the packing slip. Shippo makes it clean and simple and anything can be customized. Support responds within literally 5 minutes (even during holidays). Impressive. Thumbs up!

Using app

4 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 23, 2015

The Shippo app for Shopify is a game changer for our store. Ever since installing it has worked hard to make sure our shipping process is as quick as possible. We've had a slew of suggestions and improvements, all of which were well received and often implemented by Shippo. They are improving daily and it's fun to be benefiting from such an amazing software that is FREE too.

Store

Seedles

Using app

11 months

Total reviews

13

Average rating

3.9

5 / 5 Share

Nov. 18, 2015

We love, love, LOVE Shippo! We are about to enter our second Christmas sales cycle and Shippo allows us to handle shipping stress-free. There is so much to love: low shipping rates from multiple shipping carriers, low 5-cent per label fee, intuitive website, seamless integration with Shopfiy, prompt and cheerful customer service, and so much more! Most recently, we received our first international order this week. Without thinking I first went to USPS.com to learn all about international shipping - and oh what a headache of forms, fees, regulations, and mind-blowing government red tape. Just to send our product overseas. Then it hit me - "log into Shippo". Doh! I did and image my glee as I went through the normal steps for fulfilling my orders and international shipping was an option! Not only that, but they make sure all the proper forms are filled out, etc. It was so, so easy. I'm thrilled to know companies like Shippo exist. This is the future of business, and companies like Shippo prove there is still good in humanity.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 5, 2015

Overall, this is a wonderful shipping app. We've been using it since the beginning, and it allows us to streamline communication with our warehouse, and keep track of all tracking information. There are a few features we would like to see but the team has been quick to improve the application, so I'm sure it will continue to get better over the coming months.

Using app

7 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 12, 2015

Great app and a helpful support team. I would definitely recommend it.

Using app

About 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Oct. 8, 2015

Love Shippo!!!! This is the best shipping platform I have used. No hidden cost, no monthly fee, easy to use and you save so much money. Highly recommended!!!!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 7, 2017

Before trying Shippo, I used usps.com, then stamps.com, then another shipping app made for Shopify. None of them saved me money on shipping, despite their claims. Shippo is the only app I've used that actually saves me a noticeable amount! It's easy to use, keeps track of everything in case you forget to record it for your bookkeeping records, and automatically updates your Shopify orders with tracking info, so that Shopify can send your customer shipping notification with tracking. I've looked at Shopify's new shipping app and as it stands today, Shippo is still better! Edited on 11/7/2017: Just want to say that we're still using and LOVING Shippo. I can't believe it's been two years already, but what a huge difference they've made for our business. Shipping is streamlined and has saved us an incredible amount of money these last two years. We still highly recommend them!!!

Using app

About 2 years

Total reviews

12

Average rating

4.9

5 / 5 Share

Sept. 23, 2015

The app is easy to use, the prices good, their team is great, I am extremely happy.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 23, 2015

I had a few glitches getting Shippo to work with Canada Post, but that got straightened out in no time. Now I'm printing labels faster and cheaper than if I were to go to the post office. Shippo really shines when it comes to customer support. They'll answer any question professionally and on time. I also tried other shipping label apps, but the Shippo dashboard is by far the most intuitive.

Using app

About 2 months

Total reviews

50

Average rating

4.7