Shippo ‑ Simplified Shipping
Simplify shipping, save, and grow your business
Rating
4.0
feedback
291
chart
#113
All reviews
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Feb. 7, 2017
This app is generally good if you would like to add additional insurance to your packages. However, it's not so convenient in other aspects. First, there is a delay in loading the orders, therefore if you receive an order and you wish to print the label 10-15 minutes later, it won't be available yet. Also, there is no Fedex discount for shipping through Shippo, you can only use your own account which is not really that useful
April 23, 2020
I wanted to update my review because this app continues to be a true headache for my business and is costing me money. They recently changed the address on a label (I went back through and tested it) and I was on the hook for resending a customer their order. They blamed this on USPS and took no responsibility for their system removing/changing an entire building and unit number. This is a faulty app with even worse customer service. -------Previous review below------- I've been using Shippo for over a year now. I have given them too many opportunities to get it right. Customer service may as well be non-existent as they NEVER resolve any issues. I emailed them weeks ago regarding the issues with my packing slips printing the item quantity as 0 next to the product name. Their response was for me to change my Shopify settings on how my orders are fulfilled. My settings have been the same since launching my store, so why would I change how I fulfill my orders to accommodate this app?! There is a glitch in the Shippo system, and instead of their tech team figuring out what it is, they put the responsibility on me! Weeks later, the issue is still not resolved, so I have to manually so labels for international orders because they cannot calculate the weight without a quantity for customs. Additionally, the USPS rates are high, and the app cannot link properly with my Fed Ex or UPS accounts. Their customer service response to this was "the process can be a bit finicky." UNREAL AND BEYOND FRUSTRATING! I have given them too many chances. Shippo is more headache than they are worth with their "finicky" system and non-existent customer service and tech team.
Dec. 17, 2016
Love this app. Much better than other shipping apps. Works great, we've been using it since last summer. I highly recommend this app.
Nov. 19, 2016
My favorite shipping app so far! I'm new to shopify but shippo has been making the transition pretty easy. We started using it with our squarespace orders and kept it up when we came over to shopify. Very easy to set up UPS accounts and immediately works with our zebra label (unlike stamps.com or ups site!!!) My only complaint and reason for the 4 stars would be that you can't enter multiple packages for one order. I called and they did in fact confirm. So for retail orders it's fine but for our wholesale shipments, most are multiple boxes and we have to create the label on the UPS site which is more difficult to read and just doesn't look as nice as the shippo labels :( https://lovewilddesign.com/
Oct. 31, 2016
Just started using it and shipping has never been easier. Definitely a must have to facilitate orders.
Sept. 20, 2016
Nice app that allows you to pay per shipment. This is ideal for business starting out that don't want to pay a monthly fee for a shipping app. http://www.buddhapants.com/
Sept. 12, 2016
This is a must if you are a self-fulfiller! We've been using it here everyday at https://www.ibsformula.com since we got our IBS Formula store up and running.
Aug. 29, 2016
Shippo works great for my store. It is easy to use and saves me a lot of time and money.
Aug. 8, 2016
This app is amazing. I can't tell you how much money I've saved not having to drive to the post office everyday!
July 21, 2016
I really like this app. I use it for all my priority mail shipping since it is less expensive than shopify. Highly recommend.
July 17, 2016
Shippo is great. But for my store, it hasn't provided me with any extra added benefits over Shopify.