Shippo ‑ Simplified Shipping

We were happily using Shippi UNTIL... we ran into a problem. Then no customer service support only through email and they just blamed UPS for everything. As a customer, you get stuck in between the carrier who has not access to the app blaming Shoppi and Shippo who just keeps saying "Look at this error! This is the the carrier's fault!" After trying to resolve this for more than a week going back and forth back and forth back and forth between UPS and Shippo, we are giving us. Not sure what other apps are better but we are certainly not able to, even if we wanted to, use Shippo because they just failed to provide the customer service. We have disappointed customers and it is really affecting our business. We have no choice but to stop using the app .

Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in. I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below). The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds. I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along. WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process. I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually. Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!

Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.

This app is generally good if you would like to add additional insurance to your packages. However, it's not so convenient in other aspects. First, there is a delay in loading the orders, therefore if you receive an order and you wish to print the label 10-15 minutes later, it won't be available yet. Also, there is no Fedex discount for shipping through Shippo, you can only use your own account which is not really that useful

Love this app. Much better than other shipping apps. Works great, we've been using it since last summer. I highly recommend this app.

My favorite shipping app so far! I'm new to shopify but shippo has been making the transition pretty easy. We started using it with our squarespace orders and kept it up when we came over to shopify. Very easy to set up UPS accounts and immediately works with our zebra label (unlike stamps.com or ups site!!!) My only complaint and reason for the 4 stars would be that you can't enter multiple packages for one order. I called and they did in fact confirm. So for retail orders it's fine but for our wholesale shipments, most are multiple boxes and we have to create the label on the UPS site which is more difficult to read and just doesn't look as nice as the shippo labels :( https://lovewilddesign.com/

Beware, no longer offers media mail shipping rates.

Just started using it and shipping has never been easier. Definitely a must have to facilitate orders.

I have been using Shippo for over a year. Great customer service.

So far this app has been great.

This is a must if you are a self-fulfiller! We've been using it here everyday at https://www.ibsformula.com since we got our IBS Formula store up and running.

This app is amazing. I can't tell you how much money I've saved not having to drive to the post office everyday!

Excellent app, allows for mass shipments and significantly reduces time!

I really like this app. I use it for all my priority mail shipping since it is less expensive than shopify. Highly recommend.

Shippo is great. But for my store, it hasn't provided me with any extra added benefits over Shopify.

makes shipping very simple. Thanks shippo!

Hands down the easiest label solution for your shipping needs!!!!!!

WOW... The best app on the Shopify App market to date. And I have been around for over 12 months here with the revenues of over $300,000 to date. Great value and solid implementation. I discovered what "efficiency" is... Saving money makes my day! Integrated UPS, FedEx and USPS in one spot with shippo. I previously used Stamps.com windows app for all my shipping. Turns out I would have saved a lot more money if I switched to Fedex ground with faster & GUARANTEED delivery times and cheaper pricing.

I actually can't imagine running mailordermystery.com without Shippo. It's simplified our shipping workflow, it's super competitively priced, you're not locked into any monthly plans or fees and the customer service is amazing. I'd recommend Shippo as a must have add-on to anyone selling on Shopify.

It works better and easier than using shopify's mailing app. No upfront or subscription costs. The rates are very competitive.