Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
600
chart
#302
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
1%
-
Less than a month
9%
-
Less than a year
52%
-
More than a year
34%
Reviews Summary
The reviews for Shiprocket are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the user-friendly interface, seamless delivery process, and the support provided by account managers. Users appreciate the ease of managing logistics and the availability of multiple courier options. However, negative reviews mention issues such as fake delivery attempts, delayed order processing, missing products, and poor customer support. Some users have faced challenges with weight disputes, delayed deliveries, and unresolved claims. Overall, while some users find Shiprocket reliable and efficient, others have had frustrating experiences with the service.
Highlights
Review RSS Feed
All reviews
Nov. 28, 2025
Dear Seller! We apologize for any inconvenience that is caused. Please be assured that we will connect with you to address your concerns and ensure they are resolved at the earliest. ~ Team Shiprocket
Nov. 21, 2025
For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.
Nov. 17, 2025
Dear Seller! We sincerely apologize for the unpleasant experience. Please allow us to look into the matter. Please be assured, we will connect with you shortly in this regard. ~ Team Shiprocket
Nov. 5, 2025
We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.
Store
Mak Power India
Using app
About 1 year
Dear Seller! We sincerely apologize for this experience. Please be assured, we will ensure your concerns are addressed and resolved. We will connect with you shortly in this regard. ~ Team Shiprocket
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