Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.8
feedback
684
chart
#89
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
52%
-
More than a year
35%
Reviews Summary
The reviews for the Shiprocket app highlight several negative aspects such as poor customer support, delayed shipments, missed pickups, fake weight discrepancies, and issues with order synchronization. Merchants have expressed frustration with the lack of resolution for delivery-related problems, slow responses from customer service, and difficulties in getting refunds or proofs of delivery. On the positive side, there are a few reviews praising specific team members like Tushar, Harsh Mohan, and Arav for their quick and effective assistance in resolving technical issues and providing support. However, the overall sentiment from the reviews is predominantly negative due to the recurring issues faced by users with the app's functionality and service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 19, 2024
Extremely disappointed with Ship-rocket and their practises. I have just started my one e-commerce website and used shiprocket for my first 3 parcels and was charged an insane amount thanks to so called discrepancies. Will never use this website again and will warn everyone against it.
June 19, 2024
Worst service. I opted for early COD even after a week I couldn't get my payments. My store was giving them 70 order daily even from the beginning but then also they couldn't even handle my queries. Because of their pathetic service my cash flow was affected. I will never ever use shiprocket again and will never recommend to anyone. Instead directly go with delhivery or any big courier company.
June 10, 2024
Horrible customer service. Keep disconnecting the calls. The rate calculator keeps changing the rate. Its so awkward when you commit to customer and then get charged something higher
Hello! Thank you for your valuable time during the conversation over a call. As discussed, please share the required details ( Screenshot of error ) on ticket: 8745822 for further investigation. - MB
June 7, 2024
PATHETIC SERVICE. THEIR CARRIER PARTNERS ARE SHOWING RTO DELIVERED EVEN IF THE ORDER IS ALREADY DELIVERED TO THE CUSTOMER. ALSO THEY ARE NOT SETTLING THE MONEY AS WELL. THIRD CLASS COMPANY. SUCH THIEVES THEY ARE.
Hi! That's not what I want you to experience. Please share the registered contact details at [email protected] with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
June 7, 2024
Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. .
Hi, I apologize for your recent negative experience. Please share the registered contact details at [email protected] with the subject line "Response to Shiprocket" and I will connect with you on priority.- MB
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