Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.1
feedback
951
chart
#165
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
2%
-
Less than a month
13%
-
Less than a year
56%
-
More than a year
22%
Reviews Summary
Shiprocket has received a mix of positive and negative reviews from users. Positive aspects highlighted include seamless integrations, affordable rates, live tracking, and a wide range of courier partners. Users appreciate the ease of managing orders and the efficiency of the platform. However, negative reviews mention issues with customer support, delayed deliveries, weight discrepancies, and challenges with COD remittance. Some users have expressed frustration with the lack of accountability and resolution from Shiprocket, particularly in dealing with delivery partner scams and customer service problems.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 19, 2025
Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.
April 2, 2025
Shiprocket is an absolute disaster. Their customer support is pathetic—no one answers calls, and you're forced to raise tickets instead. Their delivery partners are big cheaters, and when you report issues, Shiprocket simply responds with, "Sorry, we investigated, but we can't help you." No accountability, no resolutions—just frustration. Avoid at all costs!
Using app
About 1 month
Total reviews
2
Average rating
3.0
Dear Seller! Please accept our apologies for the inconvenience caused. As we discussed, I am working on your concern and will ensure your concern is resolved at the earliest. ~ Team Shiprocket
March 18, 2025
the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over
Dear Seller! We certainly understand that this was not the experience you had expected from us, and we apologize for this inconvenience. We have responded to you via ticket ID 10085112, kindly check. ~ Team Shiprocket
March 17, 2025
Worst service from Shiprocket, Useless key manager, Bad experience. Dont use
Dear Seller! We are sorry to hear that your experience with us was not as you had expected. As per your discussion with the account manager, we hope your concern was addressed. Feel free to reach out to the account manager for your queries/concerns and you will be assisted accordingly. ~ Team Shiprocket
March 7, 2025
We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. Rest assured, we will connect with you in this regard shortly. ~ Team Shiprocket
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more