Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
603
chart
#270
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
9%
-
Less than a year
53%
-
More than a year
34%
Reviews Summary
The reviews for the Shiprocket Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the intuitive dashboard, quick COD remittance, address verification reducing returns, improved customer satisfaction, and cost-saving benefits. Users appreciate the AI support, user-friendly interface, seamless delivery process, and the proactive account managers who provide timely assistance. However, negative reviews mention issues with delayed deliveries, fake weight disputes, poor support, lack of transparency, delays in order processing, missing products, and unresolved claims. Some users express frustration with the company's support team, delivery integration, and overall service quality.
Highlights
Review RSS Feed
All reviews
Dec. 5, 2025
Pathetic support from their team, There is intellectual gap with account managers and team. I have been facing issue with Checkout and they can't even tell a single event name. Karan negi or Vishank or names I can't count on fingers, I don't even know how on earth with this pathetic support this company is still breathing.
Dear Seller! We apologize for any inconvenience that is caused. Please be assured that we will connect with you to address your concerns and ensure they are resolved at the earliest. ~ Team Shiprocket
Nov. 28, 2025
Dear Seller! We apologize for any inconvenience that is caused. Please be assured that we will connect with you to address your concerns and ensure they are resolved at the earliest. ~ Team Shiprocket
Nov. 23, 2025
Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. We highly recommend shiprocket for shipping special thanks to Ram, Saurabh & Aditya.
Nov. 21, 2025
For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.
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