Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
600
chart
#302
All reviews
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May 30, 2025
Subject: Urgent Support Required – Service Disruptions We are facing a series of issues with Shiprocket services: Overcharging & Billing Discrepancies: We’ve been charged multiple times without proper justification. Charges are being applied through both Shiprocket , and amounts are being deducted from our Shiprocket wallet without clarity. Despite not using Shiprocket Promise, we’re still being charged for it. Lack of Support Response: We've reached out to the support team several times but have received no response. It has been 3 days, and there’s still no update from your side. WhatsApp Integration Issues: Although our WhatsApp API is connected, it hangs after submission and fails to work. As a result, customers are unable to reach us, affecting our service experience. Engage Login Failure: We are unable to log in to Shiprocket Engage. The platform is not accessible, causing further operational difficulties. In our last call, we were informed that the tech team is too busy to address urgent issues, which is extremely disappointing. We request immediate attention to these matters. Our business operations are being severely impacted.
Dear Seller! We apologize for the unpleasant experience you had with us. As we discussed, we are working on your concern and will ensure it is resolved at the earliest. ~ Team Shiprocket
April 19, 2025
Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.
Dear Seller! We apologize for the inconvenience caused. As we discussed, we will be connecting with you as per the preferred timeline to address your concerns. ~ Team Shiprocket
March 18, 2025
the only thing ruining the experience is that they cant do anything bout their delivery partners scamming them or ruining their image but the fact that they will endure it and let their reputation be ran over
Dear Seller! We certainly understand that this was not the experience you had expected from us, and we apologize for this inconvenience. We have responded to you via ticket ID 10085112, kindly check. ~ Team Shiprocket
March 7, 2025
We have used shiprocket over 2 months and there is no worst delivery aggregator that shiprocket genuinely Useless Weight Discrepancies. They literally have set up their people in company's systems for raising fake discrepancies. I was in contact with Mr. Anmol as a Key account manager from shiprocket and he commits something, and never does it. Does not pick the calls, do not reply on whatsapp. Can't even fulfill his commitment. Customer care team is as useless as it can me. Highly suggested to NEVER use shiprocket.
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. Rest assured, we will connect with you in this regard shortly. ~ Team Shiprocket
March 6, 2025
Worst Customer service ever. Not supportive to sellers and close the tickets as per their convenience without resolution. Weight charges are the biggest problem with them and delay in COD remittance
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. Rest assured, we will connect with you in this regard shortly. ~ Team Shiprocket
Feb. 27, 2025
LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.
Dear Seller! Please accept our apologies for the unpleasant experience. As confirmed by the account manager, your concern was addressed and resolved. We tried reaching you on your registered number, however, we could not connect. Kindly help us with your alternate number via ticket id 9997321 so that we can speak with you. ~ Team Shiprocket
Feb. 9, 2025
Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.
Dear Seller! As per our telephonic conversation, the bank details were updated and we hope we were able to address and resolve your concern. ~ Team Shiprocket
Feb. 14, 2025
WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!
Dear Seller! It is never our intention to cause our customers any discomfort. We are trying to contact you on your registered number, however, not getting any response. We have sent you an email. Please check and help us with a time to connect with to resolve your concern. ~ Team Shiprocket
Jan. 15, 2025
Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. We are working on your concern and will connect with you to resolve it on priority. ~ Team Shiprocket
Jan. 8, 2025
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same. ~ Team Shiprocket
June 10, 2025
Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies. It is now 5 months now in June 2025, still no resolution provided. COD amount is also not remitted. We moved to another Delivery partner for last 4 months.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard. ~ Team Shiprocket
March 21, 2025
I was on the free plan and yet the app has charged me a subscription, the developer is not responding back after sending multiple messages.
Nov. 26, 2024
Worst kind of support and service, their team does not have any control over the shipping services they provide, you will have to either deal with the respective courier directly or your shipment will be returned, there team only claims the outcome of your talks and communications as a reason to close the support tickets, i have had multiple orders lately returned that too the paid ones which were confirmed with proof of chats with the buyer after each NDR, funny thing is one of my shipment was in 2 parts for the same item, who were complimentary to each other and the part which i shipped directly was delivered in 3 days without any issue but the shipment with the service of Shiprocket is marked as NDR mentioning as the customer refused 3rd time today even when i submitted the confirmation for the same during past 2 NDR.
Dear Seller! We certainly understand that this was not the experience you had expected from us and I apologize for this inconvenience. As we discussed, the shipment could not be delivered by the courier partner (Bluedart) due to unforeseen operational issues. The same has been returned back to you and we have refunded the shipping charges to your wallet. Also, As a gesture of our appreciation for your patience, we have added a voucher credit of INR 200 to your SR wallet for the next shipment. ~ Team Shiprocket
March 21, 2025
I dont know , why the Shiproket's employee are giving review . Even I have looted with weight issue . My bank account has not been verified , Somthing fishy is happening .
Dear Seller! Please accept our sincere apology for any inconvenience caused. We tried reaching you on your registered number, however, were unable to reach you. Please write us at [email protected] with your alternate number and we will connect with you. ~ Team Shiprocket
Nov. 22, 2024
0 star, 0 star, 0 star, 0 star Extremely Disappointed with COD Charges Initially the COD charges were ranging between ₹70 to ₹90. However, over time, these charges have been inexplicably increased to ₹150, and now they’ve skyrocketed to ₹250! This pricing is absurd, especially for businesses like ours where the product price is ₹199. How are we supposed to sustain operations with such inflated charges? It makes no sense to pay more for COD than the product itself. This is not just inconvenient—it’s outright exploitative. Shiprocket’s practices feel unfair and lack transparency. Absolutely not worth even 0.1 stars. Disappointed beyond words.
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for the inconvenience caused. We are trying to connect with you on your registered number, however, getting no response. We have sent you an email, kindly check and help us with your details so that we can connect with you and resolve your concerns. ~ Team SR
Nov. 8, 2024
They should rename themselves as SHITROCKET, because thats the quality of service they provide absoultely shit. Every bad review of Shitrocket is true and every 5 star review here is fake. Fake attempts at delivering parcels, fake pickup attempts, unintelligent and stupid customer service, no solution provided except for saying sorry. If you have a complaint and problem about shiprocket I strongly suggest you tweet about it on X beacuse thats what I am doing. Let the incompetence of Shiprocket be known in the genral social media not just here. The X handles for shiprocket are @shiprocketcare, @shiprocketindia, and their CEO @Vysheshk....and please make sure you post a tweet every day till Shiprocket doesnt improve and does its job honestly for its customers like us
Dear Seller! This is not something we want to hear from our customers. Please accept our sincere apology for any inconvenience caused. We are determined to improve your shipping experience. Please email us your concern at [email protected] with the subject line "Response to Shiprocket" so that we can connect with you.
Nov. 5, 2024
Worst shipping partner for new ecom buisness. We have been using shiprocket for 2 months now. Extremely poor service and support. We have so many orders where customers say no one came for delivery but the courier marks as customer refused. Shiprocket doesn't help. Have 10+ orders in last one week that have been marked returned to seller, but I haven't got even one of them back. Shiprocket does nothing. This app will seem like a goldmine at first but will eat up your money and you'll be left asking for some relief.
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Please be assured, we are working on your concern via ticket ID 9457247 and coordinating with the courier. We will keep you posted with updates. ~ Team Shiprocket
Nov. 21, 2024
After a year of use, I can say that Shiprocket is not appropriate for small businesses like mine. Every time I place an order for pickup, the courier partners always display weight inconsistencies/descrepencies and charge more than the actual delivery fee. It is very frustrating to call every time to their executive and ask for help. Even though I upload all the images of the shipment with length, width, and height measurements, they still show weight discrepancies either with dead weight or volumetric weight. Its very annoying and frustrating. I am completely dissatisfied with the service they are providing.
Dear Seller! We are sorry to hear about your experience. As per our telephonic conversation, we hope your concern is now resolved. ~ Team Shiprocket
Oct. 25, 2024
Horrible Service, no form of accountability and/or responsibility of their actions. They mention fake delivery attempts, courier guy doesnt even go to their address and writes fake reasons of non-delivery such as COD not ready, customer not available. Horrible, unethical company. Customer support are all robots saying the same 2 things : sorry for the inconvenience caused and we have escalated your issue. Nobody is there to solve the actual problem. Please don't use their services. Shutting my account after my second shipment only.
Dear Seller! We sincerely apologize for the unpleasant experience you had. We tried reaching you on your registered number, however, unable to connect with you. We request you to please let us know a convenient time to speak with you.
Oct. 4, 2024
bed service company, itani ghatiya service mene aaj tak nahi dekhi hai, sare ford hai, sub milake Seller ko bewfuk bana rahe hai, our sub chor hai. Shipment NDR & RTO Issue Over Undelivered Shipment 1.R121903050KR 2.R121918037KR 3.R121916251KR
Hi Chirag, Thank you for your patience. The issue related to your ticket (ID 9473639) has now been resolved. If you have any further questions or concerns, feel free to contact us, and we’ll be happy to assist you.