Shiprocket: eCommerce Shipping

Aug. 8, 2020

WORST customer service. They don't reply to you for months, charge false weights, misdelivery orders. When you raise queries, they don't solve issues fairly and they take weeks/months to resolve simple queries. They say they reply within 24 hours, however, an auto-reply is sent via bots after 24 hours. Personal escalation points are useless since they don't respond on time.

Aug. 8, 2020

3rd class service, ready to eat your money. Have already eaten my 35000rs straight with no response. Sarika and Priyanka where the person who has fooled me around and never gave answers to my questions.

Aug. 3, 2020

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

Aug. 3, 2020

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.

Aug. 11, 2020

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck. Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket. If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support. Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

July 30, 2020

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers, I guess they are very rich and don't need new customers.

July 31, 2020

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me. Update 31-07-2020. It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance. Now who am I? A man losing money and peace of mind because of choosing Shiproket.

July 26, 2020

We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?

July 18, 2020

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

July 14, 2020

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

July 30, 2020

FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. Worst service even after having advance plan, no one is there to pick up call and no Instant solution. I AM FRUSTATED WITH THIS COMPANY. NEED TO SWITCH SOME OTHER. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS.

July 5, 2020

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

July 5, 2020

WORST WORST WORST I would like to draw youd kind attention that the courier company XPRESSBEES is practicing UNETHICAL, BASELESS, UNFAIR business both with shiprocket and us. It's the second time that we received an amount of more than ₹5k being held by shiprocket because of FAKE weight discrepancies rased by XPRESSBEES. I really want to know the procedure how they are measuring the packages sent by us. They are just uploading a fake, man-made data to manipulate and push the weight slab from 0.5kg to 1kg. Hereby I claim that all datas or weights given in the weight discrepancies panel is FAKE and MAN MADE. I NEED PROOF of:- 1. In which basis the packages are measured. 2. What machineries were used? 3. Who measured the packages? What is the name and designation of that person? If XPRESSBEES cannot provide these answers they are just trying to break ethical standards of logistics business and also hampering relationship of shiprocket clients. I request shiprocket team to take strict action against this kind of UNETHICAL practices and XPRESSBEES should be banned from shiprocket if found guilty. Now we have to pay ₹5000extra FOR NO REASON just to carry forward our shippings. I am declaring I am going to discontinue all relationship with shiprocket if my issues not answered within 24 hours and also bring XPRESSBEES and SHIPROCKET to court and social media for practicing UNETHICAL business. Thank you. Regards

July 6, 2020

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks. I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth. Cont 2:- reply to developers reply. That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks. 1. why would you take a shipment that cannot be delivered? 2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years. 3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating. 4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence. The list goes on!! and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

July 13, 2020

Worst company. First off all so many RTO orders. The courier companies are not even attempting to deliver the products to customer. Giving fake reasons that customer rejected without even calling them for a delivery. Plus they are making money with weight issues where in all the dimensions and weight correctly mentioned. My company is in loss due to shiprocket service. Even though Mr Gurjot Singh Bhela our representative really helps us in all the technical and non technical challenges, the company just tries to make money from unwanted weight and rto issues.

July 21, 2020

Using the app for almost a 9 months now and there are several issues with weight discrepancies and non-delivery due to delivery agents carelessness mainly with these "xpressbees " courier partner my point is that anyone who wants a shipping partner never tie up with shiprocket better to find some other. If u have no choice and have to use then Remove cheating courier company xpressbees from shipping portal and use it mainly if we have a customer relationship manager then its maybe useful. But i am not sure for whom, My relationship manager is Ayushi she is waste and fit for nothing very bad in every way possible she does absolutely nothing related to our shipping issues a total waste. So guys, if you need a shipping partner best, don't use shiprocket and if u do so never ask for Ayushi as your Relationship Manager.

June 30, 2020

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

June 24, 2020

worst ever experience. We regret using shiprocket services. the worst part a) fraud weight discrepancies - this is their way to earn money b) pathetic customer service- you can't contact the courier directly for your customer's tracking and then shiprocket doesn't respond . you are left to fend yourself . .. and many more issues - a long list.

Aug. 6, 2024

Pathetic app. Shows low rates and then will charge 5 to 10 times the actual weight & dimensions. Shipment images with dimensions & measured weights are also not accepted. They will randomly charge any weight they like & there is no way to get the issue addressed.

June 21, 2020

fraud app extra charge on a weight charge many time mails but not solve the problem my amount deduction 7000 without any notice did not indol app fake app