Shiprocket: eCommerce Shipping

Sept. 11, 2020

This app is going from bad to worse and from worse to worst. Very very poor customer service. The chat support is of no use. They just raise tickets and keep sending automated emails that they are looking into the issue. But no one responds and finally you get to know that the ticket is marked as resolved. How??? Most irritating thing is the international shipping which was earlier available through aramex is no longer available..every international shipping gives error that the area is not service-able. I had to cancel all my international orders i couldnt get any shipments arranged. I lost lot of money as i had to refund all my paid orders and my customers lost faith in me. My international business is shutdown now all thanks to shiprocket. And if you ask them they give absolutely no reply. We are paying extra just to enable international shipping and we get this. Pls stay away from this app.

Sept. 6, 2020

Thief.... Stealing Money by declaring false weight... Don't go for this. other than this good module but no use.

Aug. 31, 2020

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

Oct. 25, 2021

I have been using this platform for a while and was happy with it but lately it their service is POOR. I tried their advanced paid plan for a month for international payments but it was never activated on my platform. I only came to know on the last day that they needed some paper work. When I tried to downgrade the plan it has not been done and now I will be charged for another billing cycle. :((( A account manager would be a good idea for each client.

Aug. 24, 2020

Bad Experience and Tagging CEO Shirocket Saahil Goel to say why are you running this company to fraud people? ***3rd Rated and Fraud Company*** To Everyone, We having account with shiprocket for more than years. but in the last 6 months especially in the last 3 months, their service in customer support is really gone worst as possible. Reasons: 1. Zero Customer support to solve their problem. These guys following the ticketing tools to track tickets but without responding properly they are closing the tickets. For example, We had our account managers named Rajesh Rana and Deepika Sharma. Both people working on a weight Discrepancies for nearly 500+ products with the shipping provider. They haven't solved the problem in time and closed the ticket without informing us. To track them back as our balance nearly 1 lakh was involved in that issue, these Deepika and Rajesh never picked up the call even a single time where we tried to reach them in multiple numbers nearly 200+ times not even answered. Mails to their official emails (deepika.sharma at shiprocket.in, vikas.bhatia at shiprocket.in, rajesh.kumar at kartrocket.com) and their escalation emails not been answered to us. Also, we tried calling customer support every time the new agent comes and says our account manager will call you back shortly in 5 minutes, it becomes days, weeks, and later months. we really become frustrated enough to loosing lakhs and lakhs of money just to them. Another important part is this account manager like Anupama, Deepika wasn't answered our calls to solve our problems. My question to their management is why you are people paying salary to them just their responsibility to keep them as account managers? Or the other staff doing the same way? I request everyone don't give a damn order to the Shiprocket as they cheating the people in the name of the service they do. Highly ridiculous act. Running an eCommerce company and provide great service to our customers and being integrated with these false and underrated people brings us in the bad face with our customers and putting us in the loss. We cannot report them on google, or any pages where they are clever enough in hiding all the negative reviews. To CEO Saahil Goel: Do you really want to run this business in such a way? Pathetic man. Do you remember we gave 5-star ratings on google 8 months earlier but all went bad really. 1. Also to Saahil Goel, is this the fair way to close the on going tickets which had valued for more than lakhs of rupees in weight discrepancies and not answering in the medium can solve the issue? though you got beautiful UI can solve everything? When are you people going to solve the issue? I cannot put myself simply giving our hard earned money simply to you.

Sept. 17, 2020

shiprocket is shitrocket , i want everyone from the ecommerce industry to leave shiprocket as soon as possible , service here is pathetic , all the positive reviews are fake , they force us to write god reviews , go for delhivery , shiplyte or any other partner

Sept. 15, 2020

ANOTHER UPDATE: These guys have no idea of customer support! absolutely ridiculous, my team has spent days and weeks to get answers to simple question. ZERO SUPPORT!! stay away from this ridiculous piece of crap team UPDATE: Updating my review as I was finally reached out by the shiprocket team to fix the issues. Ideally any customer should not have to jump this many hoops and post a review to get response. Hopefully these guys ramp up the support part and match it with product improvements. They are solving a big problem in the ecommerce space for SMB's and i want them to succeed. - good luck ============================================ I really wanted to like these guys and their product. I think they have a decent product but the support team's response and onboarding is just horrible. I have sent tons of emails to support with no response for weeks. I got one call to upgrade to advanced plan to ask for more money and that was it?? cmon guys you have potential and need to sort your support team response. Right now they have blocked my account due to some "suspicious" activity!! whatever that means after I have loaded 10,000 in their wallet. way to lock a frustrated customer. lets see if anyone has courtesy to respond to this feedback and fix your mistakes. I will be willing to update this review.

Aug. 8, 2020

WORST customer service. They don't reply to you for months, charge false weights, misdelivery orders. When you raise queries, they don't solve issues fairly and they take weeks/months to resolve simple queries. They say they reply within 24 hours, however, an auto-reply is sent via bots after 24 hours. Personal escalation points are useless since they don't respond on time.

Aug. 8, 2020

3rd class service, ready to eat your money. Have already eaten my 35000rs straight with no response. Sarika and Priyanka where the person who has fooled me around and never gave answers to my questions.

Aug. 3, 2020

Worst service, Customer care is helpless. Couriers always charge extra after picking up the parcels (costs almost double than the shown price). Wont recommend at all..

Aug. 3, 2020

Have been writing to them for the past 2 weeks. No reply from customer care. When you call them, the call is sent to IVRS and gets disconnect automatically after some time. Highly dissatisfied with customer care. I needed help with intergration, waiting for support for the past 15 days. Uninstalling now.

Aug. 11, 2020

All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck. Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket. If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support. Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.

July 30, 2020

Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers, I guess they are very rich and don't need new customers.

July 31, 2020

Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me. Update 31-07-2020. It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance. Now who am I? A man losing money and peace of mind because of choosing Shiproket.

July 26, 2020

We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?

July 18, 2020

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

July 14, 2020

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

July 30, 2020

FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. Worst service even after having advance plan, no one is there to pick up call and no Instant solution. I AM FRUSTATED WITH THIS COMPANY. NEED TO SWITCH SOME OTHER. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS.

July 5, 2020

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

July 5, 2020

WORST WORST WORST I would like to draw youd kind attention that the courier company XPRESSBEES is practicing UNETHICAL, BASELESS, UNFAIR business both with shiprocket and us. It's the second time that we received an amount of more than ₹5k being held by shiprocket because of FAKE weight discrepancies rased by XPRESSBEES. I really want to know the procedure how they are measuring the packages sent by us. They are just uploading a fake, man-made data to manipulate and push the weight slab from 0.5kg to 1kg. Hereby I claim that all datas or weights given in the weight discrepancies panel is FAKE and MAN MADE. I NEED PROOF of:- 1. In which basis the packages are measured. 2. What machineries were used? 3. Who measured the packages? What is the name and designation of that person? If XPRESSBEES cannot provide these answers they are just trying to break ethical standards of logistics business and also hampering relationship of shiprocket clients. I request shiprocket team to take strict action against this kind of UNETHICAL practices and XPRESSBEES should be banned from shiprocket if found guilty. Now we have to pay ₹5000extra FOR NO REASON just to carry forward our shippings. I am declaring I am going to discontinue all relationship with shiprocket if my issues not answered within 24 hours and also bring XPRESSBEES and SHIPROCKET to court and social media for practicing UNETHICAL business. Thank you. Regards