Shiptheory

Feb. 2, 2024

Initial impressions are overwhelmingly positive. Excellent onboarding by Orlando from the ShipTheory team. Really easy to setup and connect with carriers and the rules/logic you can setup are so easy to do. My account manager Josh has been brilliant and ensured everything we had setup was working well for us and our customers.

Dec. 22, 2023

Really impressed with the versatility of this app which has meant that our shipping process is now fully automated. The onboarding service with Kabir was seamless and the ongoing support, from both Kabir and the support team, has been fantastic.

Dec. 15, 2023

Amazing customer support and integration team!

Dec. 13, 2023

Very good product, with even better onboarding. The team at Shiptheory are very knowledgeable, proactive and enthusiastic about getting the best from their system for our operation. A special thanks to Josh for all his efforts in getting us up and running. There is a lot we need to grow into in terms of functionality, but for now we are very happy even though we are not using 100% of what is available to us.

Nov. 17, 2023

Game changer. We reached out to shiptheory after a word of mouth recommendation. Kabir has assisted us with all aspects of the integration and helped along our journey to a fully automated shipping process. This app is without doubt the best addition to any shopify store, we are saving hours of time no longer having to book parcels with different shipping companies and worrying if we have charged the correct amout

Nov. 26, 2023

Had some issues with my emails to support not getting through, but once we got back in touch, everyone I spoke to at Shiptheory was extremely helpful and listened to our concerns. They quickly implemented a feature that was originally missing and so we're now using the app successfully for all our deliveries. The rules functionality is super powerful and has reduced the risk of human error from picking between services. Would definitely recommend Shiptheory to other businesses like ours.

Oct. 30, 2023

Very impressed with the overall service, Josh has been great to help set up our account and make sure everything runs smoothly. We would highly recommend using Ship Theory - its very easy to use and saves a lot of time!

Oct. 27, 2023

We recently moved to Shopify/Shiptheory after having our website redesigned. Kabir at Shiptheory made the implementation process of our new dispatch system so easy. The App works very well, is user-friendly and has made everyday work flow much more streamlined and efficient. Kabir checked in with us well in the following days and weeks to ensure we were happy and all was running smoothly. Nothing was too much trouble! Many thanks from the team at Field Day.

Aug. 31, 2023

This is a great app which has automated our shipping label printing and carrier booking processes very successfully. The initial support from Kabir with setup and refining the rules settings was first class - especially valuable to have a direct line phone number to make contact and several video calls to help iron out teething troubles. Thank you,

Aug. 29, 2023

App works as it should, makes life a lot easier for us, and top level service and integration by Kabir, he made everything easy to set-up and checks in to see if everything still going well. Great solution and great service, thanks Kabir

June 15, 2023

Absolutely love Shiptheory, it integrates so well with Shopify and our couriers making shipments so much easier. We had a slightly confusing selection of couriers that all had different requirements but with the help of Josh Hodder we made all the rules and they work like a charm. We've been with Shiptheory for about 8 months and the support from the rest of the team has been great. They've also onboarded with a courier we requested too so it's always getting better.

May 10, 2023

Easy to use product which helps simplify our shipping process. Any issues or new features we have wanted have been sorted quickly from the staff who are extremly helpful.

May 2, 2023

Excellent shipping app, with a huge number of useful courier integrations. Very attentive customer service and on-boarding. Very highly recommended.

May 2, 2023

Its rare to find a product that does what it says it will do and is so straightforward to work with. The product has simplified our web operations greatly saving lots of time allowing us to delivery even better customer service. The support team at Shiptheory are exemplary, George has been especially helpful with ensuring the switch to the new shopify app for our multiple stores went through without a hitch.

May 2, 2023

Really easy to use and has made our administrative tasks a lot more efficient. Very good support when needing assistance too!

April 28, 2023

Really great app and most importantly a very helpful team that offers very quick support when needed. Cheers

April 27, 2023

Excellent Service, I was up and running within less than one week. All couriers and channels are integrated. I will save 2 hours per day in admin cost. Thanks to the whole team

April 26, 2023

So easy to use with our Parcelforce parcels that we are in the process of adding Royal Mail to it!! Allowing multiple companies to be added means everything can be done in one place rather than having to jump around multiple sites to print labels. Josh Hodder was brilliant at taking me through the steps and when I hit a blip he was there immediately to help. I cannot fault the customer service. I just wish other companies were as professional and supportive.

April 24, 2023

Excellent service. We are new to Shiptheory and have been extremely satisfied with everything so far. Josh was amazing in walking me through the set up process and migration onto the platform. And Kabir and Henry have both been great helping out during the set up process.

April 24, 2023

Excellent service, were always on hand to deals with issues promptly. Josh was key in helping our migration to a new website run smoothly, fantastic customer service. Would recommend 100%.