Multi Vendor Marketplace Pro+
Build Multi Vendor Marketplace website Shopify Woocommerce
Rating
4.6
feedback
100
chart
#3,753
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
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Less than a day
1%
-
Less than a month
16%
-
Less than a year
69%
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More than a year
8%
Reviews Summary
Shipturtle, a Shopify App for managing multi-vendor marketplaces, has received a mix of positive and negative reviews from users. The positive aspects highlighted include the ease of use, seamless vendor and customer management, intuitive interface, responsive customer support, and helpful features like vendor-wise shipping rules and automated commission calculations. Users appreciate the platform for simplifying operations, saving time, and providing a professional look to their marketplace. However, some users have faced challenges such as communication issues, delays in support responses, bugs in functionality, and billing problems like continued charges after cancellation. Despite these drawbacks, Shipturtle is recommended for its potential to streamline vendor management and enhance marketplace efficiency.
Highlights
Review RSS Feed
All reviews
Nov. 27, 2025
The support team is super responsive and genuinely helpful. Anytime I’ve had a question, they’ve been quick to assist. The platform itself is really intuitive and easy to navigate, so getting started was effortless. Overall, I’ve had a great experience and I’m really happy with the service.
Nov. 25, 2025
Shipturtle has been a game changer for what we are trying to achieve. Being able to manage everything in one place makes our lives that much easier. The support has been amazing and they have helped us navigate all of our questions. I would highly recommend them.
Nov. 21, 2025
I really tried to stick with Shipturtle for a couple of months, as they promised a very flexible solution for a B-to-C marketplace on Shopify. Particularly the Vendor Sync is definitely a handy function and drew me and my business in. However the Vendor Sync wasn't enough to stick it out. I would have been scared to launch an actual live marketplace with a platform like this. The issues were manifold and constant: - I was promised multiple things/functionalities during the sales/onboarding process that turned out not to be available. Either the functionalities were still being developed, or Shipturtle slapped a $1000+ price tag for a custom development just for us (for something they said in the demo was already available), or the functionality just couldn't even be done. - Often they did react fairly quickly to bug reports or inquiries after these empty promises, but more often than not the resolutions that came were poorly thought out and buggy. - Even without the major issues - like not actually offering a shipping integration they promised was available, then asking money to develop just for us - the platform as a whole is poorly built, feels rickety and is buggy. - We were double charged on our first month. Over three months of asking after a resolution, Shipturtle showed zero interest in remedying this. After three months of bugs, constantly eroding trust and empty promises, I decided enough was enough. I have to wonder whether all the glowing reviews here can truly be genuine. Either way, don't make my mistakes. Don't trust the sales pitch. Make sure to personally test that every single thing you need for your business ACTUALLY works before committing.
Dear Loia, We regret that we were unable to be a good solution for your project. We have always been available for you on call and chat to resolve your issues. - The customization is for a shipper you needed us to integrate which is not on our list. It showed that it was available via one our integration partners Clickpost - which involved no cost to you. We also connected you with them. What we quoted was in case you wanted a direct integration, and it does not work via Clickpost. We have shared this pretty early in our conversations and transparently. - All your billing is via Shopify. There is no possibility of double charging. In some cases Shopify's billing can get confusing since when you change plans - they charge both at a go and then put a deduction against the earlier plan in proportion of usage. This is true with all apps on Shopify. We have in fact documented this on our website - https://www.shipturtle.com/kb/getting-started/uninstall-pause-shipturtle Having said this, we value your feedback and in case you still feel this note is not allaying your concerns, please do reach out to us so we can help out and resolve this to your satisfaction.
Nov. 28, 2025
I'm absolutely thrilled with this multivendor app! As a business owner, I was looking for a platform that could streamline my operations and make it easier to manage my vendors. This app has exceeded my expectations in every way. The shipping integration feature is a game-changer—it's so seamless to set up and manage shipping options for my vendors. And the WhatsApp integration is brilliant! I can easily notify my vendors about orders and updates, which has significantly reduced communication errors. I also love how easy it is to add commissions and set vendor-wise commission rates. It's incredibly flexible and allows me to customize the app to suit my business needs. Plus, having full control over vendors once they add their products to the app gives me peace of mind. The app is incredibly user-friendly, even for those who aren't tech-savvy. I've had no issues navigating the interface, and my vendors have been able to easily add their products and manage their orders. Compared to other multivendor apps I've tried, this one stands out from the rest. The features are top-notch, and the support must be great because I've had no issues whatsoever. I highly recommend this app to anyone looking to streamline their multivendor operations. It's a total winner!
Hello Lootfaat, Sorry to hear about this experience. We pride ourselves on our support and have a robust mechanism which includes - 1. tickets with 24-48 hours SLA 2. Video support at any time (you just need to book a call from the website) 3. Whatsapp support and website chat support with our team We do not recommend calls since its often difficult to understand the problem on audio, and its much better to schedule a call on video - a slot is generally available within 4-8 hours during our business time. As a business owner, we can understand that sometimes you may need immediate resolutions - but its difficult to make any changes on the app without clear requirements, development and testing. This is true for any SaaS app and we try to provide clear timelines for any change or issue request from your side.
Nov. 21, 2025
The Multi Vendor Marketplace app has been a real game-changer for our store. Setting up vendors, managing commissions, and tracking orders is simple and efficient. The interface is clean and intuitive, making it easy even for vendors who are new to the platform. The support team is helpful and does assist with customizations or technical issues, though response times can sometimes be a bit slow. Still, they always come through. The app itself is flexible, scalable, and loaded with features that make running a multi-vendor marketplace smooth and efficient. Highly recommended for anyone looking to grow their store into a full marketplace.
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