Multi Vendor Marketplace Pro+
Build Multivendor Marketplace and Sync Vendors with Shipturtle
Rating
4.7
feedback
111
chart
#3,862
All reviews
Review RSS Feed
Oct. 21, 2025
We hired Shipturtle for custom work and paid a lot, but after more than three months the app still doesn’t work properly. It’s full of bugs and has caused us more problems than solutions. We asked for a refund, but they refused. Thankfully, we paid through Shopify and have a signed contract, so we’re taking it up with them now. Just a very frustrating experience overall.
Hi Team Balardi, thanks for your feedback. We are in touch with you to resolve this fairly for both sides. A customization can sometimes lead to rework and iterations if unexpected cases come up. As a team we budget for such scenarios and always try to deliver a solution which fits your business. In this case, there have been some delays from both ends and the team has tried to deliver beyond the stated scope in many instances. We remain committed to finishing the project to your complete satisfaction and happy to take any steps required.
Sept. 5, 2025
I cancelled my subscription and even received a confirmation email, yet they continue charging me. I’ve emailed them multiple times with no response. Completely unprofessional, still being billed after cancellation is unacceptable. Not recommended at all.
Store
My Store
Using app
9 months
Hello! Apologize for your experience and the delay in replies. We had some changes in our internal processes which lead to the missed emails. Just as a clarification, the amount is charged by Shopify as per their billing policy. Once an app is uninstalled, Shipturtle cannot raise a charge at all (just like any other app on Shopify). We have replied to you on email and also taken steps to allay your problem. Please let us know in case there is still anything missing.
April 19, 2024
did not liked it existing vendor are getting counted even they do not use this portal to ship. multi location option not available
Hello, thanks for your feedback. Currently there is no way in the app for us to distinguish between vendors who ship or do not. Our plans are basis the number of vendors existing on your store and we let merchants select their plan themselves according to their requirement. Our team is trying to reach you to resolve this problem and see if there is anyway we can help here. Thank you.
Nov. 29, 2021
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails. In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you. All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help. I believe you would not be using the app for the last 6 months if you were not given complete support till date. There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.