Multi Vendor Marketplace Pro+
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Steer away if possible. Slow and sluggish servers, takes ages to load from Europe. Vendor dashboard that they claimed was customizable is impossible to customize, scaring away vendors that give it a try. During the talks before going for ShipTurtle app, they told us that we can have onboarding customized however we wish, that also proved to not be possible. The app seems to be very old and inflexible. Tried very hard making a project with them, whenever you send a message to project leader they reply with hallucinated GPT answers or that they need time to answer. They claim to have implemented project tasks that they never touched, its like working with a company that lives in alternate reality. Had to abort the project and make our own multivendor app.
We’re disappointed to hear about your experience and would like to clarify a few points for transparency. The project referenced here was a separate Shopify website design and development engagement. Before starting the project, the scope, deliverables, and one-time development cost were clearly discussed and agreed upon by both parties, and development was initiated after receiving the initial 50% advance payment. Regarding customization, Shipturtle is a SaaS-based multivendor platform. We do support customization options, but the request here involved complete structural flexibility over the vendor dashboard, including core layouts and functionality, which is beyond the scope of most SaaS platforms. We also want to clarify that the website and implementation work delivered during the project was completed by our internal development team as per the agreed scope and communication shared throughout the engagement. We remain committed to transparent communication and supporting our merchants professionally throughout every project.
we just used trial for 15 days but they charged us $149 every month. we also uninstalled the app but after still charging. still waiting for refund. totally. if we don't realize it, we will end up paying for an app we haven't used. also we couldn't reach out to them still.
Dear merchant, Shopify handles all charges as per their published policy applicable to all apps. You have installed the app in Nov-25 and uninstalled in Apr-26. The charges are computed correctly as per the records. Once uninstalled, no charge is added for subsequent months. You can write to us at [email protected] or on our website chat feature anytime. Our team is also trying to reach you to resolve this misunderstanding.
I cancelled my subscription and even received a confirmation email, yet they continue charging me. I’ve emailed them multiple times with no response. Completely unprofessional, still being billed after cancellation is unacceptable. Not recommended at all.
Hello! Apologize for your experience and the delay in replies. We had some changes in our internal processes which lead to the missed emails. Just as a clarification, the amount is charged by Shopify as per their billing policy. Once an app is uninstalled, Shipturtle cannot raise a charge at all (just like any other app on Shopify). We have replied to you on email and also taken steps to allay your problem. Please let us know in case there is still anything missing.
did not liked it existing vendor are getting counted even they do not use this portal to ship. multi location option not available
Hello, thanks for your feedback. Currently there is no way in the app for us to distinguish between vendors who ship or do not. Our plans are basis the number of vendors existing on your store and we let merchants select their plan themselves according to their requirement. Our team is trying to reach you to resolve this problem and see if there is anyway we can help here. Thank you.
We used shipturtle for 6 months with Enterprise plan and leaving it because their customer service is rubbish, they ask for money all the time, even for a demo, They will not show you how to process orders, how to do integration, they will say pay us our time is valuable. Their system has limitations but they don't check and ask us to make videos and send us. It was a bad experience overall working with stubborn people, We wasted our money and precious time but we had experience and that is what intending to share with you guys to take extra measures using this app. I dont think they deserve 1 start it should be -1.
Hi Wajid, as per our policy we give full onboarding demo and training to your team when you install the app and also support you on whatsapp chat so you can get answers to your queries easily within hours instead of replying to emails. In your case, you hire new people and consultants on your team every 2 months and expect us to spend a few hours on call every month training them afresh. This is not possible for us since we have a lean team, and hence cost effective plans. We have actually gone out of our way to do the demo not once, but thrice with you. All our features are extensively documented on our website, and your team can easily go through them to understand. In case something doesn't work specifically, we are always around to help. I believe you would not be using the app for the last 6 months if you were not given complete support till date. There is an expectation mismatch, if you expect someone to spend 1 day training your team each month, its not possible with our standard plans.
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