Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.3
feedback
197
chart
#4,969
All reviews
Rating Breakdown
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July 18, 2024
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
April 23, 2024
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
April 7, 2024
Dont use this app , wrongly showing that I dont have any credit , But I had credit ,
Dec. 22, 2023
Great application for order tracking, Easy to integrate and use, also the shipway staff specially Jyoti helps us a lot.
Nov. 7, 2023
A good app to align your Shipments plus the staff is so cooperative with you throughout the process. Jyoti thanks for the continuous support. Hope to get such assistance in the future.
Aug. 22, 2023
The support is very poor someone named Jyoti dont' answer my questions and just keep me hanging in there alone. I have problems with editing my emails templates I don't know why but I can't save the changes made to the email notification template.
April 21, 2023
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
April 4, 2023
Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers
March 29, 2023
I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team, We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week. As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response. But again it was great working with you, and we apologize for the experience you had. We are looking forward to serve you again.
Nov. 3, 2022
Useful app satisfied with the results and the data record thankyou to the team for the support and help
Aug. 2, 2022
Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things.
July 27, 2022
Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders. Infact it is very suitable with shopify.
July 21, 2022
This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping this shitty app is because I still have a balance! If you are new, I suggest you find another app who is more responsive!
April 22, 2022
Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.
April 20, 2022
Best tracking tool, more then 600 couriers are integrated and accurate tracking statuses. easy to use
March 23, 2022
Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service.
March 21, 2022
Good for tracking details, and also the service is also recommendable. It must be used on the website to give a smooth customer experience.
March 4, 2022
I have Just started our online business with shipway. Track order and notification app is working perfectly. Function of tracking page gives branded look to our website. Support team is also humble and responsive.