Shipway Order Tracking
Best order tracking app for eCommerce stores
Rating
4.4
feedback
65
chart
#5,546
All reviews
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March 1, 2025
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Jan. 22, 2025
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
July 18, 2024
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
April 23, 2024
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
April 7, 2024
Dont use this app , wrongly showing that I dont have any credit , But I had credit ,
Nov. 7, 2023
A good app to align your Shipments plus the staff is so cooperative with you throughout the process. Jyoti thanks for the continuous support. Hope to get such assistance in the future.
April 21, 2023
The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders.
April 4, 2023
Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers
March 29, 2023
I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore.
Hi Team, We are really sorry for the inconvenience. However as stated by you, we never denied the refund & it has already been processed last week. As a standard process our team tried to you reach you mutiple times to convert your credits into any other apps where there was no response. But again it was great working with you, and we apologize for the experience you had. We are looking forward to serve you again.
Nov. 3, 2022
Useful app satisfied with the results and the data record thankyou to the team for the support and help
Aug. 2, 2022
Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things.
April 22, 2022
Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders.
March 21, 2022
Good for tracking details, and also the service is also recommendable. It must be used on the website to give a smooth customer experience.
Jan. 30, 2022
It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top
Hi Team, We are not able to understand what exactly are you referring to, as we are are tracking & notifications app. We have been trying to contact you over email and there is no response. We would request you to please allow us to serve you by sharing us more details?
Oct. 26, 2021
It is a nice application and helped me to get my work done in a different and better and helpful way.
Sept. 20, 2021
I am using this app quite a while now they i have amazing features and the customer service is also amazing whenever i need help shipway customer support was there for me.
Sept. 17, 2021
I have used this app and it helps to get the tracking issues resolved with sms and emails. In addition we also get the customer feedback.
Sept. 10, 2021
We use this App and find it very useful especially in customers point of view. It's very easy and the support team is giving us 24*7 support from the day one.