Captain Shipping Protection
Shopify shipping insurance app, Captain Shipping Protection
Rating
4.9
feedback
386
chart
#157
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
12%
-
Less than a month
27%
-
Less than a year
41%
-
More than a year
1%
Reviews Summary
The reviews for this Shopify app are quite mixed. While many users praise the app for its ease of use, quick setup process, and helpful customer support, there are some significant concerns raised by a few users. The negative reviews highlight issues such as the app causing problems with Google Ads and SEO, flagging API calls as malicious, and not working well with other discount apps on Shopify stores. Despite these drawbacks, the majority of users seem satisfied with the app's functionality and the support they received.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
DO NOT USE IF YOU ADVERTISE ON GOOGLE OR IF SEO IS IMPORTANT TO YOUR BUSINESS. Out of the blue, our business got shut down in a single day. We got delisted from Google search results, meaning people could no longer find us through organic search, and our Google Ads account got shut down. Why? Because of this app right here. Their domain where they host their services became compromised due to them not doing their due diligence on their domain, and as a result, so did our site. I reached out to their support, they were oblivious to what was going on. I asked them what's captaintop and they said "I don't know what that is, we are not affiliated with that." They are, this is their domain. This is what caused havoc to ours. Now we have a mass clean-up to even get back to what we were doing on a daily basis. It's crazy to me that they don't do their own due diligence when it comes to keeping up with their domain and I am supposed to trust them on our store.? NEVER AGAIN. There's absolutely NOTHING they could ever offer us to have us trust them ever again! If you choose to use them, you have read it here and you are warned. I'll never risk our store like that again. Unless you know code or programming and this happens to you, you are done for. The only reason I found it was going through our source code.
March 20, 2025
March 20, 2025
Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.
Hi, Our team sincerely apologizes for the inconvenience caused. However, I would like to clarify that we were mistakenly flagged, and our system is now fully functioning without any suspicious material. I previously sent you an attachment for further explanation. Kindly take a moment to review it. We are eager to resolve this misunderstanding at the earliest and would appreciate your assistance in this matter. Please allow us a chance to have you response:( Sincerely, Captain Insure Team
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