Captain Shipping Protection
Shopify shipping insurance app, Captain Shipping Protection
Rating
4.8
feedback
222
chart
#137
All reviews
Rating Breakdown
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May 16, 2024
Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.
Dear Crimson and Clover Studio team, We sincerely apologize for the recent issues you've experienced using our app. 1. Currently, our technical experts have specially adapted the widgets for your store theme and third-party app, and ensured that the widget can display and run perfectly in your store shopping cart. 2. Please trust us, we have successfully implemented widget for many users and helped them successfully earn a lot of extra profits. We listen carefully to every user and are committed to making you 100% satisfied! We have sent you an email and sincerely look forward to hearing from you~ Best regards, Captain Insure Team
March 25, 2024
Unable to contact support, even via email or live chat. too bad
Hi Climcat, Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is [email protected] Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem. We are eagerly awaiting your response. Best regards, Captain Insure Team
Jan. 4, 2024
misleading. not enough information to clearly indicate whats being offered. you should clearly indicate on your site that you dont provide insurance coverage when customers on shopify store put in a claim. that you just provide the app service and that the store with your app service is responsible for fulfilling their clients insurance claims. with that said, u guys have really good customer service. but your insurance offer is misleading and it lacks information to clearly inform the both the store owners and the store's cleints. for that reason, its not something id be part of.
Feb. 3, 2024
Stop working on the Prestige theme, AGAIN. It charged hundreds of customers twice!
Dear Adept Cosmetics® Team, This is Sunny, hope you are doing well~ Thank you for your feedback so that our team can continue to optimize the app and continue to improve the app performance to produce more value for merchants! Best regards, Sunny|Parcel Panel Insurance Team