Captain Shipping Protection
Shopify shipping insurance app, Captain Shipping Protection
Rating
4.9
feedback
320
chart
#71
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Jan. 6, 2023
Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.
Major Updates. We value customer feedback and in response, the We completed two major updates 1. the added insurance items will be digital products and will not require shipping. 2. we have made a perfect conversion of currencies to support merchants' global business! ------------------------------------------------------------------------------------- Hi, Dear Barista och Espresso Team, First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~ We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly, Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny