Shogun ‑ Landing Page Builder

Hi there, Pierce. Thanks for leaving us a review and sharing your feedback. I was going through the conversations you had with our team and I apologize if you felt Shogun wasn't a good fit for your requirements. Would you be able to help us more when you refer to the app being hard to build landing pages with issues for mobile formatting? Our team will be happy to analyze the use case and ensure we can work on your suggestions. I see you were looking to create a form and connect the same with a third-party form app/service. For such instances, it is best to embed the form directly from the form service as suggested by the team. The embed form is not something you can control using Shogun, but our HTML element will populate what is pasted there. However, let us know if you decide to try Shogun again. We'll be happy to assist and answer your questions. Sweetan | Client Services Shogun

Hi there, Thank you so much for leaving us a review. We are super glad to hear that you had a wonderful experience and that Leah was able to help resolve the issues. Please let us know if there is anything else we can help with. Sweetan | Client Services Shogun

---Update - April 5, 2024--- Hi there, Jay, I appreciate you writing back, however, it looks like we have not heard back from you again. Could you check the email and reply back with the store details so that we can assist you further? Thanks. --------------------------------------- Hi there, Thanks for sharing your feedback here. I am not able to locate your account or a support conversation about the same as the store name- My Store seems to be very generic. However, I would like to let you know that app charges or subscription charges work based on billing cycles in Shopify. We offer 10 days of free trial and if the app is not required we recommend uninstalling the app before the trial period is over. If the app is not uninstalled, the recurring subscription starts automatically, that is how subscriptions work. I see you suggested you tried the app for a day, but if the app was not uninstalled before the free cutoff period, you will be charged which is expected behavior. And, you will be charged based on the plan you selected while you uninstalled and started the trial. If you reached out to our support team about this previously, could you reply back to us on that thread? Having said that, as I am not able to locate your store details I wanted to check if you can reach out to our support team at [email protected]? Our support team will be happy to analyze the account and share further information to clear any doubts or misunderstandings here. And, we'll be happy to help with the charge. We'll look forward to hearing back from you soon. Thanks for your understanding. Sweetan | Client Services Shogun

Hi there! Thanks for leaving your feedback with us. While we change our plans' pricing and add new features, necessitating shuffling features to different plans, we never take features off of users, nor do we force you onto new plans. Once the app is persistently installed, you've always got to keep the feature set you are familiar with. Pages, therefore, will not spontaneously break. As I understand, the features that were missing were found to be still available, only slightly moved in the UI with the editor design refresh. Customer support is available 24/7 through email, where we aim to respond to every email within 24 hours, and live chat, where we can be reached most hours within a couple of minutes. I know we were chatting recently about this, and if you have any specific queries not addressed in our more recent interaction, please reply to that same thread or reach out to our team, and we'd be more than happy to assist you. James | Client Services Shogun