Rating

4.7

feedback

1,995

Reviews

chart

#724

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    19%
  • Less than a year
    54%
  • More than a year
    24%

Reviews Summary

The reviews for the Shogun Shopify App are overwhelmingly positive, with users praising the app's ease of use and the exceptional customer support provided by the team. Many users highlighted the quick response times and helpfulness of the support team, mentioning specific team members like Sweetan, Andre, and James. Users appreciated the app's ability to simplify the process of creating landing pages and customizing their Shopify themes. The support team was commended for resolving issues promptly and going above and beyond to assist users, even providing detailed explanations and video tutorials to help with challenges. Overall, Shogun was described as a reliable solution for Shopify with excellent customer service.

Highlights

Positive customer support experience and quick resolution of issues
Ease of use and intuitive platform for creating landing pages
App's ability to customize Shopify themes and improve website design
Detailed explanations and video tutorials provided by support team
Reliability and positive user experience with the app

Rating Breakdown

  • 5
    89% (1,777 ratings)
  • 4
    7% (130 ratings)
  • 3
    1% (16 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (43 ratings)

Reviews with Text

  • 99% (1,968)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 10, 2025

Had an issue with a screen display issue that took me days to figure out. Reached out to Shogun support and Sweetan figured and resolved my problem within just a few email interactions. The support here is actually what makes Shogun such a reliable solution for Shopify. Thank you, again.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for sharing this and leaving us a review. I am glad I was able to help resolve the issue for you. It was great to communicate with you. We know how frustrating display problems can be, so it means a lot that our support team could make a difference. We truly appreciate your kind words and are grateful to have you with us! ❤️ Sweetan | Client Services Shogun

5 / 5 Share

Nov. 6, 2025

Support is quick and extremely helpful. They take their time explaining what is done and will walk you through the process. Thank you!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2025

Amazing app, and super quick help from support team! Being using it for years!

Store

Selk'bag - The Original Wearable Sleeping Bag

Using app

Over 5 years

Developer Reply

Thank you so much for your amazing support over the years! We’re thrilled to hear you’ve been enjoying the app and that our support team could help quickly when needed. We truly appreciate you being part of the Shogun family! Sweetan | Client Services Shogun

5 / 5 Share

Oct. 22, 2025

Makes creating shopify landing pages so much easier! Great support and timely responses!

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! 🎉 We’re so glad Shogun has made building landing pages easier for you, and it’s great to hear our support team has been helpful. We really appreciate your kind words! Sweetan | Client Services Shogun

5 / 5 Share

Oct. 15, 2025

Shogun's customer service is second-to-none. I sent a request to get help with getting access to my account and got a response from James in (literally) five minutes. The app itself is amazing in allowing me to customize my shop theme however I'd like, but I really judge a product on how it handles error resolution and Shogun is exactly what you hope for when you've got a problem. They're responsive, have the answers to fix your problem, and get you back up and running with your day in minutes. I was incredibly impressed. Love Shogun!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow — thank you so much for this amazing feedback! We’re thrilled to hear James was able to jump in so quickly and get you back up and running. It means a lot that you value both the product and the support experience — that’s exactly what we strive for! We’re so grateful to have you with us and appreciate your kind words about Shogun! Sweetan | Client Services Shogun

All reviews

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