Scout CRM (Shop Phone)

Aug. 8, 2025

It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one must reauthenticate to use the APP. I got it to work partially. No alerts were coming out. I attempted to update the App for our sole sales staff, but it wouldn't accept the phone number. I tried the 833 number for support - I got a buzzing sound. I tried to schedule a call, but the Calendly link does not work. When working with not all the bugs, it would be great. I think the developer quit fixing issues on it.

July 8, 2024

Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's the only app that has this function!

Jan. 30, 2024

Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working completely now.

Jan. 29, 2024

Excellent

Dec. 19, 2022

I was very happy with the app until 2 weeks ago when the mobile stopped working :( Can someone reach out to me to help me out with that ?

July 6, 2022

This is a fantastic app! I use it mainly for alerts for abandoned checkouts as Shopify does not offer this feature. My store sells high value items and with the alert from this app I am able to call my customers shortly after they have abandoned a checkout which greatly improves conversions. The customer service is incredible! Ahmad even offered a free marketing consultation for my website and provided a lot of great insight.

Oct. 17, 2021

One of the best 1-on-1 CRM convert tool I use for the last 2 years. Easy to use, easy to configure, highly recommended.

July 20, 2021

Anxgjekllaljcnndhchjskamenbdjxjsnhsjsbbfjrojxjsjsuuwonfbxhsojwbrhxushakenxushakdjxbajwjhxhabzuheixjhajwvzvzp

May 27, 2021

Great app. used it for a long time. timely messages to abandoned checkout does make a difference... thanks

April 8, 2021

Very helpful and easy to use but the updates are very stressful to fix, hope they find a better way to improve every time they make a change

March 29, 2021

Certainly one the best shopify apps out there as too much automation causes us to lose touch with our customers as human beings. A must have for my store!

March 25, 2021

I installed this app about 24 hours ago and have already engaged by text with customers that probably wouldn't have bothered to chat to ask questions. I love that I get quick notification of an abandoned cart so I reach out before the lead goes cold. Ahmad is very knowledgeable and taught me a few things about Shopify while we discussed how to use the app. Thank you!

March 4, 2021

Muy buena experiencia, funciona muy bien para recuperar ventas, gracias a ella hemos podido recuperar muchas ventas que estaban perdidas

Feb. 5, 2021

I use it everyday. It's easy to use, and makes me recover many abandoned carts. I'd definitely recommend it

June 21, 2025

Really like this app. 5 stars This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Dec. 5, 2020

I used this App to track my sales. It is very useful and effective. Happy to update. Thank you very much!

Dec. 2, 2020

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

April 19, 2023

it doesnt work anymore ??!?!?!? its a shame, it was a pretty good app,...................................

Nov. 1, 2020

I have been using this app for 4 yrs now and its just amazing.love the reminders about fb messengers on abandon carts, it has helped a lot. Fabulous app.

Oct. 31, 2020

So amazing that we get to reach out to our abandoned cart customers directly on call! It's given our recovery rate a massive bump! Another great thing about Shop Phone is the constant reminders we get to thank our loyal customers.