Scout CRM (Shop Phone)
All reviews
I love love this app. I have used it to connect with my customer. It helps me recover sales and connect with customers in real time. The on the cake is the support you will get from the Shop phone support team. I recommend it highly. The value of your monthly investment is is more than what you pay.
Thanks Olivia. We look forward to keep working with you!
Perfect comunication on time. They are really honest and correct, always trying to help in a straight way. Thanks for creating this App
Thanks Jamila. We love your insect jewelry and really look forward to keep working with you. Can't wait to see what you get up to.
I used this app to help me recover abadond customers and it works great, its really great app. I recomend it.
wow! thank you, admirable the dedication you put into what you do, for us as a company this application is very useful, thanks for the great management in solving this problem, congratulations
This app is really helpful since in my country most people use Whatsapp for everything; so it is a solution to get near (and in an efficiente way) to my customers
This is a useful app and is seamless in its integration. I like how simple their apps are compared to some other apps which have too much going on! Thanks guys! Ted
Hola. Si funciona, lo bueno que puedes saber que realmente le pasó al cliente, por qué abandonó la compra y solucionarle el problema
This app just "saved" a sale for me. It is great. Honestly, I don't usually take the time to write reviews but this was awesome.
Thanks Royi! We just checked out your site - it looks amazing. What great designs you have. Love the Air Show Bomber Jacket! If anyone is looking for fresh designed clothing, check out this site!
One of the very helpful apps, Just one thing is that it shows some orders or abandoned cart messages very late. Other than that it is a must-have plugin.
Thanks for the feedback! We're currently working to improve the speed of alerts now. We attracted a lot more installs than we anticipated the last year and a half and it slowed our servers down a lot. Being a mostly free app, it made it harder to afford the faster processes and the bigger loads. We are planning on upgrading our technology across the board in the coming months so stay tuned! Thanks again for your support, I know you've had our app installed for almost three years now, and we hope to keep you on board for much longer - lots of new exciting features are on their way ;)
Awesome app that has had amazing results selling large purchases into a niche b2b market. Like everyone, we had some initial fears over calling abandoned carts but being a premium brand in a niche market means that we always get a warm welcome and have a high rate of success. The team at HMS has been great at responding to our support and feature requests.
WOW!! What a great app, if you don't have it you are losing money. This app will let you know when a customer that wants to buy, but left before buying. You can call them and close the deal. Don't just think about it, get it now and stop looking customers. Mike Leathershowroom.com
I have had this store open for less than a month and scout has already helped me recover a sale for $1200. I contacted the customer via text and he told me what his issue was. I immediately resolved it and closed the deal. He was also looking for the same product on other sites at the time.
Scout has been critical to our Abandoned Cart Sequence. Our abandoned cart emails recover on average of 15% of lost sales while with Scout we are now recovering 50% off sales! This has been huge. The one-on-one follow up with customers helps build trust in our brand & adds to the bottom line.
Thanks Nathan, you guys have been a perfect match for our apps. You are killing it over at MojoMotorsport.com - I can't wait to work closer with you and your team.
One of the best free apps out there. Recovered a lot of money with this through Whatsapp. Thanks, mate! Good job.
Thank you Alfredo! You're very welcome. And thanks for the constructive feedback today. I'm looking forward to working more closely with you to make sure we keep aggressively improving.
An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!
Thanks Ganesh. With such a great product and service I can see why you'd love talking to customers personally. Your product will sell itself! Thanks for your continued support for both of our apps.
This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%) Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.
Thanks Duran. Love working with you guys so far! I hope we continue to find success working together.
Very useful app, and a must have for any merchant. The almost realtime alerts of Abandoned check outs have been a life saver in the couple of instances where there was actually technical reasons for customers not being able to checkout, this benefit alone has seen us save our store from a couple of major issues, and ultimately saved us a lot of money. The dev support is fantastic and Ahmad is always there to help us with any questions and also offers a lot of beneficial tips with his apps. It's great to have Devs and apps that actually want to see you succeed.
Thanks Michael! Too kind. You the real MVP!
Amazing customer support. Extremely pleasant experience. Added an extensive amount of value and helped me a ton. This app works!
Thanks so much for volunteering a review, Jason. You know it works because you care about your customer relationship. Your tiles will sell themselves because they are so beautiful. Hey Google! If anyone is searching for Moroccan or Mosaic kitchen or bathroom tiles, show them -> https://www.tilebuys.com/
Its really helpful, thanks for the app, here in Chile theres a lot of people happy :) I recovery a lot of abandoned checkouts, I totally recommend
Great customer service and one on one guidance on app optimization. Definitely a loyal user. Keep up the great work!
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