Scout CRM (Shop Phone)

May 28, 2018

Customer service is so good for this app. Ahmad really takes care of us. And the app concept is great.

May 21, 2018

I would rather rate this app a 7/5. Its one of the main apps I use, which has tremendously changed the way we do business. Around 70% of the carts are abandoned. However with the help of Scout, we have reduced this rate. How this app helps is by sending a message on Facebook Messenger saying that someone has abandoned the cart and we can then directly approach the customer and ask why they've done so either by phone or email or WhatsApp. We being in the Middle East Region, customers mainly rely on trust and a call always makes them gain confidence in their purchase and you can close the sale. This app is a lifesaver for those looking to increase conversions significantly, and to understand why customers are abandoning their carts so you could make improvements to your website or the checkout process or if they have any questions or doubts they could directly speak to you and make the sale. Thanks to the developers of this app - who were very creative in their work

May 14, 2018

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days. It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes! you can choose the option to contact them by email or number, the email is prefilled which you can edit but you need to send it out yourself! great app i would definitely recommend it!!

May 14, 2018

Just started working with it and I like it already because it reminds me right away to touch base with customer. I would give it 5 but I haven't worked with it long enough.

May 7, 2018

Having to sell higher dollars items scout has helped me increase my sales by 22%. The instant notification to my cell phone for abandoned carts allows me to talk to my customers when there most excited and ready to close a deal! Thank Ahmad and the whole team - Great Apps!

May 4, 2018

How has anyone not thought of this before? Genius. I'm literally recovering thousands of dollars more each week because of this app. THANK YOU!!!!

May 2, 2018

Love the Scout App. It sends me messages when a customers abandons the cart or makes a purchase and creates emails to send them that say "noticed you are interested in my store or thank you for your order". I have had customers write me back and say they will now place an order because I reached out. I can also call the person if they leave a phone number. It also gives me customer totals for past weeks orders or abandoned check out. Really terrific app and its FREE! Highly, highly recommend. Pam MomMeAndMore.com

April 25, 2018

Been looking for an app like this for a while, seems to be the solution to my problems!

March 29, 2018

Absolutely love this app! There's so much to do when building an e-commerce store and Scout truly handles one very important task - keeping watch of abandoned carts and alerting me with the information to potentially close those sales. Truly appreciate this app! It works effortlessly and conveniently, and it is still hard to believe that it is free. Thanks Scout! It is definitely one of my favorite apps on this platform.

June 21, 2025

Its really great app this wonderful app help us to recoverd 60% of our customers in whatsapp about 1000 $ just in one week Thank you very much , looking forward to add url cart in the message Thank you very much www.shoetypes.co

March 27, 2018

This app is extremely valuable! I started in eCommerce in October of 2017 and my business took off. Abandoned carts are everyone's worst nightmare and at first I was inundated with abandoned carts with shockingly high values (some over $1,000). The built in Shopify abandoned cart email is either blocked by the customers email and/or ignored by customers as spam. Scout gives merchants a PERSONAL and effective way to connect with customers in a very easy to use platform (Facebook messenger). Customer are happy and surprised when you reach out personally and they become very willing to complete the sale. Automated cart recovery emails are impersonal and already what they are expecting. I have had great success with this app when taking the time to send a legit email. I have recovered over $10,000 of abandoned cart sales. For a free app this is ESSENTIAL!

March 26, 2018

We’ve been using scout and its helped us alot in speeding up the abandoned cart recovery. We just discovered their direct whatsapp feature and its simply amazing. To top it all , its completely free and the people behind the app are really supportive and take suggestions very positively. So how the app opertaes is that ever hour it fetches data feom the shopify store and sends you a personal message to your facebook messenger alerting you about the abandoned cart, and lets you call or message or whatsapp the potential customer instantaneuosly. Since we do alot of international business often Our customers have certain questions they wish to ask before they purchase the product. and since we get to call them and help solve their doubts in real time , it sure helps a great deal.

March 22, 2018

We've been using scout for our growing business and it is a great way to keep up good communication with our audience that feels personalized. Our abandoned carts convert at a much faster rate now!

Feb. 7, 2018

Hi Folks, you may install this application even without thinking. Best for abandoned cart recovery. BR// Vikas Arora www.TulipSmile.com www.TinkuBhai.com

Dec. 19, 2017

Amazing customer service and innovation. Great tool. Highly recommend to anyone!

Nov. 20, 2017

What a great app!!! Can't say enough! If you wanna convert your abandoned checkouts, this is THEE app to have! Scout gives you tons of information regarding abandoned checkouts and how to convert them into sales. The developer is extremely helpful. His customer service is above and beyond anybody we've used in the past....and this app is FREE! Taking action as soon as a checkout is abandoned is the key to converting. Scout gives you the opportunity to do that! Plus, you get very professional scripts for calling or emailing the customer... so that helps with stage fright!!! This app really opened my eyes about how to handle abandoned checkouts!!! EXCELLENT!!!!!

May 14, 2018

Update, exceptional app. Recommended for everyone. Using it for my brand @ www.devotedstore.com

Oct. 30, 2017

Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.

June 24, 2017

Can't get the app to work. Sometimes it sends the msg and sometimes it does not.

March 3, 2017

Allowing us to set the minimum cart value made this the perfect tool!