Scout CRM (Shop Phone)

Feb. 12, 2019

Love using this app. I use it everyday. It helps me stay on top of abandoned checkouts, and since we greatly value the phone sales channel it's very useful.

Feb. 3, 2019

Excellent App. Great interaction. perfect for any shopify store especially for new starters. Great customer service if you are stuck with any issues. I would strongly recommend this app for everyone. 10/10!!!!!!

Jan. 23, 2019

I had a problem but they solved it! And now it works perfect. Thank you very much. (Hi, I need help. The screen went blank after erasing one of the boxes. Now I can not use the application and I do not know what to do. I have uninstalled and reinstalled but the screen remains blank. I await an answer. Thank you! Romina.)

Jan. 15, 2019

This is exactly the app I was looking for. Can't wait to recover first checkout with you. Webinars & podcast looks interesting

Dec. 20, 2018

Its really helpful, thanks for the app, here in Chile theres a lot of people happy :) I recovery a lot of abandoned checkouts, I totally recommend

Dec. 19, 2018

The app is great. However, unfortunately the delay kills the idea of instant nofications and affects the efficiency of your messages. With me the delay is over 4 hours sometimes. But I still recommend it.

Dec. 8, 2018

Great customer service and one on one guidance on app optimization. Definitely a loyal user. Keep up the great work!

Nov. 25, 2018

I have so many good things to say about Scout, I don't even know where to begin. :D I'm going to keep it short and say that I'm MIND BLOWN & FASCINATED! If you own a Shopify store, and don't use Scout, I guarantee you 100% you are losing sales. Get it while it's FREE! This should be a paid app, and I would gladly Pay for it, because Ahmad is a genius man who created a genuis sales recovery app.

Nov. 9, 2018

*UPDATE* - This app is absolutely amazing. It's fluid and the action steps are easy to take. By far the greatest customer service for any app I've encountered because I was helped with great patience. Highly recommend adding this app to your store!

Nov. 4, 2018

Scout is a great idea. No other app like it. It was exactly what we needed. Scout is like a personal productivity assistant that helps us run our store better by telling us about the right customer events. It has already helped us recover several sales through the 1-on-1 focused conversations it enables. It alerts us about abandoned orders, repeat buyers, and VIP customers, as well as customers I need to follow up with. Love the app, highly recommend it to anyone who values good customer experience.

Oct. 15, 2018

I recently added this app and I'm really enjoying the results so far. It has been very helpful and informative, also helped turn some abandoned carts to sales. Thank you for this app!

Oct. 13, 2018

great app to use to see who is buying or abandoning your products/carts and makes it easy to respond to customers.

Oct. 5, 2018

I always struggled with abandoned carts, This was the app I was looking since the beginning. PLUS it is FREEEEEEEEEEEEEEEE

Oct. 3, 2018

Love love love! In the age of the internet the personalised 1 on 1 interactions are dying. But as a small business I know I still need to keep my 1 on 1 customer interactions alive, it's how I make most of my sales. Usually we have auto-emails that go out to try and recover our abandoned checkouts, but Scout is much better as helping me recovery my lost orders because I can reach out at the right time with one on one interactions to recover sales. Abandoned checkouts are frustrating to solve, but Scout lets me reach out via SMS, WhatsApp, or Phone to make my money. Not only is Scout helping me recover my abandoned checkouts, but it's also helping me increase my conversions because when I speak to customers I learn and get feedback about my store and what caused them to abandon in the first place. I learn this way and make the changes which is slowly making my site better and more optimised for conversions. Additionally, Scout is great for retention. It alerts me about win-back opportunities and follow up customers so I can reach out to ask for a review or just try to make an up-sell or re-sale. At the end of the day it's per personal assistant and has greatly increased my productivity while increasing sales at the same time. Thank you Scout!

Oct. 1, 2018

See who is buying or abandoning your products in real time and easily respond with well thought out win back strategies.

Sept. 26, 2018

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Sept. 26, 2018

This app is SO HELPFUL at letting me know when someone abandons their cart. You would be amazed at how many people almost buy something and then leave forever, but this app alerts me and keeps track of all of their information so that I can quickly follow up and offer service or a discount! The developers are also wonderful and genuine folks :)

Sept. 26, 2018

Scout is very helpful and useful app, especially the core concept of the app which not only helps you recover carts but also lets you have one to one conversations with your customers. One of the best customer service i ever recieved. Initially i had some issues so i got in touch with customer service who quickly resolved everything. The app allows you to email, whatsapp, recover abandoned carts and a lot more. Looking forward to all their new upcoming features. Thanks Scout customer service team.

Sept. 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

Dec. 18, 2019

I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support Cheers Chris Berrysnaturalproducts Tongkatcanada.ca