Scout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
Rating
4.6
feedback
187
chart
#3,335
All reviews
Rating Breakdown
Review RSS Feed
Feb. 22, 2018
Probably the best App on Shopify! Virtually have success securing the sale each time that I am notified of a would be customers abandoning their cart. Highly recommended.
Feb. 7, 2018
Hi Folks, you may install this application even without thinking. Best for abandoned cart recovery. BR// Vikas Arora www.TulipSmile.com www.TinkuBhai.com
Feb. 2, 2018
This App has saved MANY sales for my business! I HIGHLY recommend using this app, it is truly a game changer! The staff at Scout are also very personal and will help you with anything!
Jan. 31, 2018
The app's developer, Ahmad, came all the way to Belgium from Canada to meet me and spend hours advising me on how to improve my shop. Everything from how to optimise my homepage to attract more customers and SEO optimisation to funnels, branding and building trust. His advice as well as this app propelled me to a new direction. This app is the shortway to increased sales and recovered abandoned baskets as well as honest customer feedback, in other words it's going to make a huge difference to your business. The app is perfect for (not only) small businesses with more expensive products. It allows you to speak to your most interested potential customers, close the sale by addressing their concerns and/or get honest feedback from them so that you can improve on your service and your business.
Dec. 26, 2017
Works very, very well. Highly recommended! My childrenswear and accessories store would be lost without it! www.jumpingpuddles.co
Dec. 19, 2017
Amazing customer service and innovation. Great tool. Highly recommend to anyone!
Nov. 21, 2017
Such a simple yet incredibly valuable app! A must have for any small business. We've been using Scout to recover abandoned checkouts and to thank our best customers. It's great having timely notifications and Scout's insights come directly through Facebook Messenger. It allows me to handle each customer right away (which is the most appropriate time). Calling and SMSing abandoned checkouts has not only increased our recoveries but the feedback from customers has helped us optimize our store and improve the customer experience. What is even more incredible is their customer service. When I first installed I was having problems configuring the app but their team solved the issue and got me set up in no time at all. It was honestly one of the most positive customer support experiences I've had with a Shopify app developer. Thank you Scout!
Nov. 20, 2017
What a great app!!! Can't say enough! If you wanna convert your abandoned checkouts, this is THEE app to have! Scout gives you tons of information regarding abandoned checkouts and how to convert them into sales. The developer is extremely helpful. His customer service is above and beyond anybody we've used in the past....and this app is FREE! Taking action as soon as a checkout is abandoned is the key to converting. Scout gives you the opportunity to do that! Plus, you get very professional scripts for calling or emailing the customer... so that helps with stage fright!!! This app really opened my eyes about how to handle abandoned checkouts!!! EXCELLENT!!!!!
May 14, 2018
Update, exceptional app. Recommended for everyone. Using it for my brand @ www.devotedstore.com
Nov. 10, 2017
Scout is a must-have with so many functions abandoned cart tracking an the option of sending your customers a handwritten text Style thank-you letter. Scott has definitely save me from a lot of headaches and truly allow me to focus my time where it is needed.
Nov. 7, 2017
I was so frustrated by not being able to immediately get a notification when someone abandoned cart. Those missed opportunities need to be jumped on ASAP. Scout has not only given me instant notifications, but also sends me all the abandon details I need, along with direct access to get in touch with the potential customer through whichever channel works best.
Nov. 1, 2017
Love Scout. Scout makes me feel good about talking to my customers. And I love that it focuses on customer relationships and not just abandoned checkouts. Every day I get an alert on my best customer, and Scout asks me if I want to send a handwritten note. I tried it, and got an amazing reply from my customer already. Anyone who wants to build brand loyalty should use this app!
Oct. 30, 2017
Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.
Aug. 16, 2017
I love the app. I get a facebook message when there's an abandoned cart and then I call or email them back asap when they're still close to buying. It's free so it's a no brainer.
Aug. 4, 2017
Totally LOVE this app and not just because its FREE... but because it allows my small business to have a 'customer support' feel to my business. Which builds customer trust etc. It is easy to use. And as long as I am using mobile data, or wifi... I can offer customer support wherever I am. Brilliant! A totally MUST have app for small businesses and if you are just starting out with shopify.