Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
6,342
chart
#153
All reviews
Review RSS Feed
Sept. 11, 2023
I love the app, but it definitely needs more details on how to run campaigns and use it to improve sales.
Thank you for taking the time to leave a review! If you are wanting to learn more about the customization options for the Shop sales channel you can find that in our Help Center here: https://shopify.link/N8L8. If you want to learn more about running ad campaigns on social media platforms or search engines, I recommend checking out their help resources directly. -Shay, Shop Support
Sept. 9, 2023
Decent app. However, as a seller I'd like notifications when customers review products, as it is currently I have to keep checking it. Maybe I'm missing something? Good app though overall
Using app
Over 1 year
Total reviews
9
Average rating
4.4
Hey there! Thanks for taking the time to leave a review. You can use the Shopify Flow app (https://shopify.link/mB8l) to create a workflow that will notify you whenever you receive a review. Feel free to refer to this guide (https://shopify.link/6kox) to create a workflow. You can select "Shop Review Published" as the trigger and "Send internal email" as the action. This is how the workflow should look: https://shopify.link/qWDy. -Summer, Shopify Support
Sept. 5, 2023
Really helps make sales! Great way to advertise our shop and track packages!
Sept. 2, 2023
Sept. 1, 2023
Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.
Hi there. Thanks for sharing your review. I understand your concern and will share this feedback with our developers. In the meantime, you can hide certain products from appearing on the Shop App by toggling off the sales channel in the product section. If you are still having issues, feel free to get in touch with our support team here: https://shopify.link/WJna. -Mac, Shopify Support
Aug. 28, 2023
For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable. The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked. Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things. A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories. And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise. Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions: 16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts." PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!
Hi, thanks for the detailed review of your experience of using the Shop channel. Dealing with fraudulent orders are never easy, so I can understand your frustration. For context, our Fraud Analysis feature uses machine learning algorithms to determine an order's risk level. The displayed risk indicators aren't a comprehensive list of points looked at when reviewing an order however, but are instead instead a small subset of this data. I understand it can be frustrating when the system does not catch a high-risk order for your store, though we have a team of engineers and data scientists that are continuously working to improve our algorithms. From this, we're hoping to see a more accurate risk indicator being displayed overtime for orders on a store. I know it's not what you'd like to hear, and perhaps this has been communicated to you many times already, however our fraud prevention features as listed here: https://shopify.link/Qe1p, which includes the Fraud Control app, is the most effective way to provide another layer of protection to your store outside of the Fraud Analysis. The Fraud Control app: https://shopify.link/4krb in particular allows you to filter and block specific orders using a set of rules you implement, so if you haven't already done so I recommend installing this on your store. -Kimi, Shopify Support
Aug. 27, 2023
HABILITENLA PARA ECUADOR Y LATINOAMERICA ACA NO TENEMOS NINGUNA APLICACION APERTUREN TODOS LOS PRODUCTOS TAMBIEN PARA NOSOTROS.
Aug. 1, 2024
This app is useful for exposing and attracting your store to a large number of customers. It's a useful app that can be a land of opportunity even for first-time sellers.
Aug. 26, 2023
I am happy with the Shop Channel, the program works well and allows my business to be in the forefront of my customers
Aug. 25, 2023
Having been featured as one of the top mattress retailers on the Shop App has not only been an honor but a transformative experience for our brand, Mattress Central. User-Friendly Design: The user interface is exceptionally intuitive. Whether you're a tech-savvy millennial or someone who’s only recently begun to embrace online shopping, navigating through the myriad of products has never been easier. Reliability: With other platforms, we've faced hiccups, especially during high traffic sales events. Shop App, however, has consistently proven its stability, ensuring our customers have a seamless shopping experience any time of the day. Enhanced Visibility: Being featured prominently has directed a significant flow of organic traffic our way. It's evident that Shop App not only values its retailers but also ensures they shine on their platform. Safe and Secure: Our customers frequently commend the safety and transparency of the checkout process. This has boosted their confidence in online purchases and, in turn, has reflected positively on our sales and customer loyalty. Feedback Loop: The review and feedback system in place allows us to directly communicate and address any concerns our customers might have. This open channel has paved the way for improved customer satisfaction and brand trust. In conclusion, partnering with the Shop App has been a game-changer for Mattress Central. The app’s commitment to showcasing quality retailers and ensuring user satisfaction aligns perfectly with our core values. We look forward to a long and prosperous association and heartily recommend the Shop App to other businesses and customers alike. Warm Regards, Team Mattress Central
Aug. 24, 2023
Easy shopping experience with many options! Saves shipping and payment options as well which makes it quick and safe!
Aug. 20, 2023
Honestly it's one of the best things storeowners could ask for. Allows customers to browse your entire catalogue and leave reviews at ease which has helped me a lot.