Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
6,345
chart
#156
All reviews
Review RSS Feed
April 28, 2023
If you are a merchant think 5-times before you add Shop to your store. We had a customer who opens a dispute saying they did not received their order when we have an email confirmation they did receive their order. A month later they opened a dispute, we do not get any notification from Shopify nor Shop but an email from AFFIRM. We would never open this email thinking it's a scam since it states "Affirm Dispute Open One of your customers has opened a dispute regarding the following loan." We are waiting for this to be resolve to remove Shop from our store.
Hi there, thanks for taking the time to review our sales channel. I understand you've some issues in relation to Shop Pay Installments. Just to confirm, this doesn't actually relate to the Shop Sales Channel. You can have Shop Pay Installments active on your store completely independently from the Shop Sales Channel. If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. As the issue more relates to your online store in general, you may also reach out to Shopify support here - https://bit.ly/3EgQp0N . You can also read more about the dispute process here - https://bit.ly/3ngeyQX on the Shopify help center. Best wishes, Brian, Shop Support
April 15, 2023
Creates a basic and attractive storefront for Shop app shoppers. It is pretty easy to set up and manage.
April 6, 2023
Who does Shopify think it is that it can just install this app in my store? The absolute nerve. They spend all their time pushing garbage but when you need assistance, where are they? Making sellers jump through hoops and then not providing any assistance. Do not install another app in my store without our express permission.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the Shop sales channel suddenly appearing in your store admin. You can find more specifics about your store's presence in the Shop app in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx . As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past month. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link - https://bit.ly/3NehLrk - so that we can authenticate you on the account and take a closer look. Best wishes, Brian, Shop Support
April 4, 2023
I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP! Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision. If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
March 28, 2023
This could be the best app these legends have made, though still early days. Let's see if it works overtime, and without me having to sell my soul to the data gods.
March 28, 2023
Super annoying that the Schedule Availability feature is not active on this Shopify developed app. All the other sales channels base availability on the inventory of the shop itself. But this app ignores the "Scheduled Availability" and ignores the stores inventory. Kinda Dumb!
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about the current functionality of the Shop sales channel. Future publishing - https://bit.ly/3ntkVzU, or scheduled availability is currently only available on the Online Store. It doesn't apply to any other sales channels yet, including the Shop sales channel. We will certainly pass your feedback to our developers for consideration. In the meantime, if you've any other concerns relating to the Shop sales channel, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
March 23, 2023
I did not install this App, and quite frankly, I'm absolutely not happy that Shopify thinks it can just push my store's contents through a marketplace of their choosing.
Hi there, thanks for taking the time to review our sales channel. I understand you've some concerns about the sales channel suddenly appearing in your admin and your products appearing within the Shop app. Just to confirm, the Shop app is not a marketplace. You can find more specifics in Shopify's Terms of Service, section 9.6.7 - https://bit.ly/40LPejx relating to how this works. As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past week or two. If you wish, you can opt out of Sell with Shop by following this guide - https://bit.ly/40qHDqX . You can also opt out of Shop Search by referring to this guide - https://bit.ly/3Zu6fhc . If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
March 21, 2023
I did not install this app. I saw it listed and wondered what the heck is Shop!? Why is this here when I did not install it?!!!
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about the sales channel suddenly appearing in your admin. As mentioned here - https://bit.ly/42RJl6k , if your store meets the eligibility requirements outlined in the Shop Merchant Guidelines, then your store and products will automatically be listed in the Shop app and the Shop sales channel will appear in your Shopify admin. The reason for the addition of the sales channel is to give you the power to control how your store appears within the app, or to remove your store from the app if you don't wish to feature in it. You should also have received an email notification of this change in the past week or two. If you have any other questions or concerns relating to this, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
March 21, 2023
Customers being allowed to make purchases when products are out of stock and Shopify support are not willing to take any responsibility for it. It's a shame because usually Shopify do these things well but clearly this is not the case here. They are trying to create a marketplace without taking any responsibility for things that don't work within it. I have removed all my products from it and deleted the sales channel. I would recommend that you do the same.
Hi there, thanks for taking the time to review our sales channel. I understand you've experienced some frustrations in relation to an item selling when it was out of stock. The Shop app doesn't sell items if they are out of stock. It would follow the availability set by your Online Store's inventory. If you'd like us to investigate if there was an error in relation to a particular sale, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss inventory discrepancies and items selling when out of stock in general, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
March 17, 2023
This app lacks alot of features. You don't get notified when customers review their products and have no control over that. Your store can be disabled WAY too quickly with no control over that as well. My store had one product that promoted the entire store to be disabled with no way to fix it even though I was bringing in thousands of dollars. Really unhappy customer here.
Hi Elizabeth, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. The requirements are listed here - https://bit.ly/3A4GLgJ . If you'd like us to investigate if there was an error in relation to your eligibility, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. In relation to the customer reviews, you should be able to keep track of them and reply if needed by following the instructions detailed here - https://bit.ly/40Kgori Please let us know via https://bit.ly/3NehLrk if you'd like any further assistance with that and we'd be happy to help. Best wishes, Brian, Shop Support
March 17, 2023
I AM REMOVING FROM MY STORE NOW! PLAYING AROUND WITH IT AND IT REFUSES MY PAY IN 4 PAYMENTS. THIS APP ALSO TRACKS EVERY ORDER I HAVE COMING TO MY HOUSE FROM OTHER COMPANIES IN WHICH I DO NOT USE SHOP PAY. KIND OF CREEPY AND IT'S MESSING UP MY ENTIRE CHECK OUT PROCESS. I AM LEARNING THAT EVERY APP FROM SHOPIFY IS A JOKE!!!!! AND BLOCKS YOUR ACCOUNTS! NEVER USE THE INSTAGRAM & FACEBOOK APP THEY OFFER OR MAIL!
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations, but they relate to the actual Shop app and from a buyer's perspective. If so, please reach out to the Shop app support team via https://bit.ly/3fufuNB and we can take a closer look. In relation to the Shop sales channel impacting your store as a merchant, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We'd be happy to investigate this closely for you. Best wishes, Brian, Shop Support
March 29, 2023
The Shop app has some good aspects to it, but in our case its absolutely useless as Shopify has decided to not allow shops who at any point has received IP claims to join. I understand the general idea of this and the intention to keep copies out from Shop, but as a side effect it also shuts out sellers who have been targeted by claims without legal basis like in our case. This policy also apparently does not have an expiry date, so it's enough you have one claim, no matter how old it is. By doing this Shopify basically takes the side of the claimant, no matter how unfounded and unjust the claim in itself would be. Like always the side effect with blanket policies like this one is that there will be a lot of non-deserving merchants affected by this, and there is nothing you as a seller can do about it. The only way to solve this would be to take the issue to actual court, which obviously is beyond the possibilities for many small merchants around the world like ourselves. I find this policy and it's enforcement so unjust that it would be impossible to rate this app with more stars. What makes this policy even more absurd is that it only applies to the actual shop which received the claim and not the company. So we have two instalments of our shop for different markets, and one can join Shop while the other can not. That means that if you really would be a business operating in bad faith you can simply just set up a new shop to circumvent this if needed be. The reason I give this channel two stars instead of one is that it actually offers some ok features and works fairly smooth - if you are accepted that is. You can of course use some of it's features even if you are not eligible to sell on Shop, but it's still a bit of a slap in the face for any merchant who actually would like to list their products but are not able to due to blanket policies like this which is enforced without exceptions. --------------- EDIT: 29.3. Shopify posted their standard answer to this, which helps nothing. We have discussed this issue extensively with both Shopify Shop support and legal, and like mentioned above the only solution would be to take this case to US court and have the claim removed that way. Shopify Shop support agrees that this is an unfair situation, but can do nothing except ask you to contact legal - and legal only replies that they do not offer legal advice. The optimal solution to this would be to offer merchants who feel unjustly treated some kind of a channel to dispute the claim within Shopify (other than going to court), and that way at least get access to the full Shop experience on a case-by-case basis.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Violations of Shopify's Acceptable Usage Policy would be one of the reasons listed here - as listed here https://bit.ly/3A4GLgJ . In relation to the actual claim, we just see the end result. Matters like that are handled by our Legal team, and we have no insights or input into them for security and privacy reasons. You should have been emailed in relation to the policy issue by the Legal team. If not, we can certainly request they reach out to you again if you get in touch with us via https://bit.ly/3NehLrk Either way, please do get in touch as we'd certainly like to take a closer look at your issue to see if there's any way it can be resolved. Best wishes, Brian, Shop Support
Oct. 18, 2023
How could you NOT use this useful app? This is yet another example of the innovative multi-channel growth, smooth user experience, and responsive support Shopify includes on its platform. Nice work.
Feb. 22, 2023
It's fast to sync which is awesome but the price will use "compare at price" aka retail pricing instead of your actual price... this basically defeats any value from this connector if you're using Compare At Price.
Hi there, thanks for taking the time to review our sales channel. I understand you're having some issues in relation to how your prices are appearing in the Shop app. Please reach out to our Shop specific support team via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk and take a closer look at your issue. Be sure to include as much context and examples as possible and we'd be happy to investigate this for you. Best wishes, Brian, Shop Support
Feb. 11, 2023
We can't use Shop, but it now prints on all our shipping labels. Another boutique claimed we stole their photo, even though it was a vendor provided photo. We aren't allowed to appeal, but got dinged with copyright infringement in a he said she said. Stop advertising your services to my customers, and then not allow me to participate in said services. Especially since you never even heard our side or looked at our proof we had rights to use it too.
Hi there, thanks for taking the time to review our sales channel. I understand you had some trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via the following link so that we can authenticate you on the account: https://bit.ly/3NehLrk. We'd also be happy to take a look at the shipping label marketing if you provide as much context and screenshots where possible, to see if this can be adjusted. Best wishes, Brian, Shop Support
May 27, 2023
So many reasons why we dont like this app; we use a fulfilment warehouse and some items are fragile and need specific carriers which take longer to plan for a successful unbroken delivery, The Shop App dominates everything you have set up for your store and can ruin it overnight. Lead times are overruled; reviews are overruled when we already have a review site. Our customers are sent automation we have not authorised which must be a data breach. Last but not least Shop Pay purple dominates our website and puts itself as the first Express pay option long before any other payment method is shown. We have tried to speak to Shopify to get some of the functions turned off, it’s taken over an hour on the phone to Shopify and they haven't got a clue what Shop Pay is.
Hi there, thanks for taking the time to review our sales channel. I understand you have some concerns about how the Shop app and Shop Pay integrate with your setup. If you'd like to discuss this further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Be sure to add as much context, examples, and screenshots where possible for each issue you highlighted, and we'll do our best at examining if there are any solutions available. Best wishes, Brian, Shop Support
Feb. 7, 2023
Doesn't allow alcohol sale. Useless for merchants even though shopify allows alcohol on website. How is this ok to you?
Hi there, thanks for taking the time to review our sales channel. I understand you have some frustrations about your account having issues relating to the product eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants and their products to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. Age-restricted products such as alcohol are currently one of the prohibited items, listed here - https://bit.ly/3A4GLgJ . I know this isn't any help to you right now, but I will for sure pass on your feedback to our developers for consideration in future versions of the app. If you'd like to discuss this any further, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
Jan. 19, 2023
Wish I can give zero star, this app won't let me connect with shipstation ,more work for us to handle
Hi there, thanks for taking the time to review our sales channel. I understand you were running into some issues relating to Shipstation. If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. It might also be a case that Shipstation need to look at it from their perspective, but we'd be happy to investigate this too from our side. Best wishes, Brian, Shop Support
Jan. 11, 2023
Die App ist vom Entwurf gut. Bei mir funktioniert sie aber trotz massiver Unterstützung vom shopify support nicht. Das ist für mich als Anwender eine Katastrophe. Ich kann die App keineswegs weiterempfehlen
Using app
13 days
Total reviews
3
Average rating
3.7
Hi there, thanks for taking the time to review our sales channel. I understand you were running into some issues. If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support
Dec. 27, 2022
The shop app send harrasing emnails to my customers asking for reviews and this cannot be stopped. This app will disturb and harrass your customers for a long time asking repeatedly for reviews. This harrases and chases your customers away. Ive just had a complaint about this!
Hi there, thanks for taking the time to review our sales channel. I understand you have concerns about the review requests sent to your customers. In order to turn off the product review requests, you would currently need to opt out of the Shopping feature of the Shop sales channel. You can read more about the feature here - https://bit.ly/3UIa3Ko I'll certainly pass on your feedback to our developers in the meantime. If you'd like us to have a closer look at your query and your account in particular, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. Best wishes, Brian, Shop Support