Shop

Same as other users, my Shopify store is only for wholesale customers. I have a third party app to approve or decline customers' account applications and and set tags to let them have wholesale prices. I don't want to show my products on the Shop app to everyone. I've uninstalled this app. But some people still can log in with Shop. Don't know why.

For about 3 weeks now, almost every purchase made via the Shop channel/app has ended up being a fraudulent order. Not only that, the orders were not flagged by Shopify's system - Shopify Fraud Protection did not catch those things and we got hammered with fraudulent orders and chargebacks - we found out on our own either from people calling in after the orders went through, or when we look through the order details and payment capture information. Yes, we do look at each order that comes in - we're not a large company, we're a small business, and we like to know where each one of our products go to; being that we are a small business, these fraudulent orders have caused financial losses and the stress on the team is almost unbearable. The first one we noticed was about two weeks ago, when that person actually called us and told us they never placed this order. The shipping address was his mother’s and the billing address was his old address. He said he hadn’t used the Shop app in months. We chatted with Shopify’s support but the only thing they said was that they think that person's account got hacked. Fast-forward to two weeks later, and we get a chargeback from someone else with nearly the same story. They ordered something that’s custom-made and takes about 4-6 weeks to build, so it hadn’t even shipped yet - but production has begun and parts ordered so that sucks a bit. But, same story: they had never heard of us, and didn't even know we made licensed Star Trek things. A bit of digging, and we see more orders where chargebacks were filed but they were protected by Shopify’s Chargeback Protection and we didn’t even get notifications about those. But all of those were also pretty much the same stories. And here’s where it gets really weird: The shipping addresses do match those of the owners of the hacked accounts, are all correct - some packages are still en route, and some are at nearby UPS stores waiting to be picked up. So no, the scammers who hacked those accounts don’t even have the merchandise. Here's actually a little excerpt of the chat with Shopify after a call with the first customer mentioned above: "16:59 Agent (Support Advisor): Thank you for waiting we have double checked our resources and also based our Support Shop Department they mentioned to me that they don't have the visibility as to why this particular order got a fraudulent or high risk they can only provide some general information or general insights and suggestions: 16:59 Agent (Support Advisor): * Account security: It is possible that the customer's account may have been compromised or hacked. In such cases, fraudsters gain unauthorized access to the account and place fraudulent orders. It's important for customers to use strong, unique passwords and enable two-factor authentication (if available) to enhance the security of their accounts." PLEASE Shopify, do not tell us fraud can happen and to use your fraud prevention system like you did in another review. We ARE using your fraud prevention and your system doesn't catch it!!

HABILITENLA PARA ECUADOR Y LATINOAMERICA ACA NO TENEMOS NINGUNA APLICACION APERTUREN TODOS LOS PRODUCTOS TAMBIEN PARA NOSOTROS.

This app is useful for exposing and attracting your store to a large number of customers. It's a useful app that can be a land of opportunity even for first-time sellers.

I am happy with the Shop Channel, the program works well and allows my business to be in the forefront of my customers

Having been featured as one of the top mattress retailers on the Shop App has not only been an honor but a transformative experience for our brand, Mattress Central. User-Friendly Design: The user interface is exceptionally intuitive. Whether you're a tech-savvy millennial or someone who’s only recently begun to embrace online shopping, navigating through the myriad of products has never been easier. Reliability: With other platforms, we've faced hiccups, especially during high traffic sales events. Shop App, however, has consistently proven its stability, ensuring our customers have a seamless shopping experience any time of the day. Enhanced Visibility: Being featured prominently has directed a significant flow of organic traffic our way. It's evident that Shop App not only values its retailers but also ensures they shine on their platform. Safe and Secure: Our customers frequently commend the safety and transparency of the checkout process. This has boosted their confidence in online purchases and, in turn, has reflected positively on our sales and customer loyalty. Feedback Loop: The review and feedback system in place allows us to directly communicate and address any concerns our customers might have. This open channel has paved the way for improved customer satisfaction and brand trust. In conclusion, partnering with the Shop App has been a game-changer for Mattress Central. The app’s commitment to showcasing quality retailers and ensuring user satisfaction aligns perfectly with our core values. We look forward to a long and prosperous association and heartily recommend the Shop App to other businesses and customers alike. Warm Regards, Team Mattress Central

Easy shopping experience with many options! Saves shipping and payment options as well which makes it quick and safe!

Honestly it's one of the best things storeowners could ask for. Allows customers to browse your entire catalogue and leave reviews at ease which has helped me a lot.

Great app! Highly recommend.

Easy to install, seamless to do business with, all around a joy. Thank you for the extra business to our store!

Any purchase we've had through the Shop Channel has ended up being a fraudulent purchase resulting in financial loss and emotional turmoil.

The shop is very easy to use, and it also has its own traffic, a very good experience. The first order in our store is the shop app. I recommend everyone to use it

It is a good and very useful App. It took us sometimes to understand it but once we did, it is really easy to work with.

Great application! Keep up the awesome work Shopify! I love seeing Shopify's growth and evolution over the years.

It's continually driving more sales so all good here. Customisation only basic but it works OK. Happy with it all so far.

Produced more revenue than I realised without checking it... Given the store a spruce up and expect even more now! :)

As a merchant, I've found the Shop app to be an invaluable platform for connecting with customers and growing my business. The app's user-friendly interface and intuitive tools make it incredibly easy to list products, manage inventory, and interact with shoppers.

Great features and no extra charging fees. Looks great with new updated feature and you can change the categories.

The Shop channel is a great resource for my Shopify account. I also use the Shop to do my personal shopping.