Shop

its a good app.. have had some conversions with this app and looking to customize it better with summer 2023 updates

We have a wholesale store that requires login-only access and Shop was able to sell to random people at our wholesale pricing without any approval from us by offering our products on its main commerce page. This is not only a terrible design, but also puts us in a sales tax liability situation since we vet that all of our customers are required to have a valid Resellers License prior to giving them access to our wholesale pricing. If you have a login-only website, Shop shouldn't be able to offer your products, pretty simple. Bizarre functionality, not impressed.

Easy to install the app and set it up. This free app gives my brand a sales channel to reach more customers and has all the functions I ever wanted. I highly recommend this app!

I really love the Shop Channel and all the features that it has. The only thing that I don't care for is not being able to change the color of the follow button when customizing the header using an image or video.

Quick and easy to install to Shopify. Great support. We love the design and ability to use - so easy. Most of all our customers loving using it too. Thanks Shop!

Be Warned! Shop App will let your customers file fraudulent chargebacks. A buyer made a purchase, they returned the item and I issued a refund, talked with buyer vie email and submitted proof of refund and email communication. Then they opened a chargeback and said they did not get a refund (complete lie). Shop channel will not honor or help a merchant and the buyer got issued a 2nd refund and I was charge with a chargeback fee. There is no way to contact the Shop app support. If anyone from Shop App reads this please contact me. This buyer is a scammer and has found a way to steal from honest merchants. Very disappointed in this Channel.

Our clients love to use the split pay options. If our clients are happy we are happy with the app.

EDIT to the reply: My customers have opted into marketing emails FROM ME, not from you. You're hijacking my customer base for your own emails. I'll repeat: absolute abuse of privacy and my company. Stop sending obnoxious marketing emails to my customers WHO AREN'T EVEN PAYING WITH SHOP PAY / USING SHOP. this is pathetic abuse of privacy and abuse of my company's customer base. support has made it clear we can't use Shop Pay without these obnoxious emails going out. will be reconsidering whether to have our shop there.

I enjoy the customization of the shop store and analytics. Surprisingly good! Hope it stays that way.

Okay, so first off, I've never had issues with Shop or customers themselves. I find the idea of getting more eyes on my shop a good thing, HOWEVER... I use a third party app and I noticed that on my Shop store, my wholesale listings are available for people to purchase from. My tags are set up so there is a retail side and wholesale side of my listings, so I'm not sure why people on Shop have access to my wholesale listings. But I need them to NOT be buying from my wholesale. This is going to screw up my inventory.

Easy to install the app and didn't take too much time to set it up. Works beautifully. The only down side is the review on shop can't be transfer back to Shopify store (or is there a way to do that?) I highly recommend this app to everyone.

Reaching customers has never been easier! This app is has added an additional revenue stream to our business

I like it. Wish there was better way to customize the shop and market it. All in all a nice app and looking forward to growing with it.

Gives customers another way to shop and pay, which they appreciate. Seemless integration. No problems.

My customers love it and my shop is getting reviews. It makes the marketing flow better, and boost the trust between customers and owners

Insane that as a seller I have to wait 3-4 days before I see any payout information. I'll be deleting this. I will only fulfill an order when I see payment, so having to wait nearly a week is just nonsense.

If I could give this app zero stars I would. This was my personal experience with this Shop app. I received a chargeback from a customer who said they did not receive a PRE ORDER. Well, it had not arrived yet, because it was a PRE ORDER. I sent all the information, the order, the copy of the web page, even the email where the customer admitted they did not just cancel the order so they could avoid a cancellation fee. But, of course, the bank still backed their customer. It was the only chargeback I ever had but because I had so few orders it took me over 1%. Only a few days later I had enough orders to take me back below 1%. I asked for an appeal. Shop app has no appeal process. I asked for a manual review. Shop app has no manual review process. I literally installed this app again to leave this review and will uninstall it again right away after. I can't trust an app that has no kind of manual oversight and they just let the system do all the work.

We don't even have the app set up - ours products were supposed to be sold only for subscribed customers - yet, open public managed to place orders through it -thoughts??

Good effort from Shopify to give a sales boost to sellers. Not sure if I get charged for a commission after sales.

Never installed this app. Proceeding to uninstall it since a new application should not be installed without explicit consent and need more time to evaluate if it is good for our needs.