Shop
Reach millions of high-intent shoppers on Shop
Rating
4.8
feedback
4,866
chart
#117
All reviews
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Aug. 31, 2022
I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.
Hi, thank you for taking the time to leave a review and sorry to hear about your account! In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. If you'd like to discuss more about the Shop sales channel and app, please don't hesitate to reach out to us by starting a support request via this link: https://bit.ly/3NehLrk. Noreena, Shop Support
July 23, 2022
I needed this app to help conduct business, after many frustrating weeks of trying to talk to many different representatives, my account is still suspended. I have gotten nowhere with customer support. this is not seamless, I do not recommend this app, you will lose business with how much time you spend on the phone trying to get support for this app.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. I can see that you were in touch with our support team directly, and they advised you of the team and email you could refer to in relation to your current ineligibility. That email has information on how you can try and resolve the issue which is causing your ineligibility. If you've any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
July 18, 2022
So I am about to recieve £67,000 from shopify capital due to my 5 year history with Stripe....I stupidly STILL have to wait 90 days to use "Shop" as I've only just switched from Stripe to Shopify Payments (and passed all verification asked of me) to save myself 0.6% per transaction. Doesn't make sense at all, does one department from Shopify not speak to another no? I pay tri-annually for Shopify at a cost of around $7884 to save money in the long run, I am seriously debating doing this again or whether just pay monthly or even to downgrade my subscription from Advanced Shopify to Shopify. So Stripe say im good to go, Shopify does, Shopify payments does, but shop says I have to wait 90 days? There is a reason why you have a 2.8 star rating....upto you to sort it out.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. If you want us to take a closer look at your ineligibility circumstances, and to see if there's a way to rectify the matter, please contact us directly after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you as the account owner and investigate this for you right away. Best wishes, Brian, Shop Support
June 13, 2022
This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. I can see that you were in touch with our support team directly, and they gave some more context to that particular metric. If you've any other questions, or wish to discuss and get support in relation to chargebacks as a whole, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
Feb. 24, 2022
I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.
Hi there, thanks for taking the time to review the Shop sales channel. Apologies for the delay in getting back to you. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. In relation to not being able to contact us directly, if you've ever any other questions, please don't hesitate to contact us again after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Looking forward to assisting you with this. Brian, Shop Support
Feb. 22, 2022
Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and how you feel it relates to the Shop sales channel. Apologies too for the delay in responding to you. I see in the meantime that you were in touch with our support team via email. If you could reply back to the last email with the required context, we'd be more than happy to take a closer look into this for you. Hopefully the issue has since been resolved, but if not, please do get back in touch via that email and we'd be happy to investigate it further. Best wishes, Brian, Shop Support
Feb. 12, 2022
Installed the app, however it saying most of the products are : Prohibited product types. We sell car parts so this is not correct. Very disappointed!
Hi there, Thanks for taking the time to review the Shop sales channel. It's not ideal for you, but currently automobile parts are actually one of the prohibited product types, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility#prohibited-product-types In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Best wishes, Brian, Shop Support.
Feb. 4, 2022
Just wanted to write this review to tell if you don't use Shopify Pay then this is worthless. Your Shop Store is not discoverable through search, Shop local, and may not be eligible for Shop curation because Shopping is inactive. Review Shopping requirements in settings to access Discovery.
Hi there, Thanks for taking the time to review the Shop sales channel. You're correct that Shopify Payments and Shop Pay are required to fully utilize Shop's functionality, as outlined here - https://help.shopify.com/en/manual/online-sales-channels/shop/eligibility In the meantime, your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Best wishes, Brian, Shop Support.
Jan. 12, 2022
I really don't enjoy how this was mysteriously added to my store and now I have a payment for an item using this app, and I can't even open the app from my Shopify. The insights are completely blank. I would love to just disable this but Im not sure how to see if I'll still receive payment for the item I have sold if I do.
Hi there, thanks for taking the time to review the Shop sales channel. I understand you have questions about the Shop app and orders that you've received as a result. We have sent you an email so that we can better help you. Please reply there so that we can investigate this for you. Looking forward to supporting you! Dee, Shop Support
Nov. 4, 2021
One of the representatives recommended a list of supplier to use for my store. I utilized the recommendation provided, then Shop removed the payment gateway for infringement of the supplier I used without warning and said that the decision is final. Very deceiving and caused major inconvenience to my business! They don’t even bother to take accountability on their end nor help e-commerce owners whatsoever! The way they do business is a joke!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
Nov. 1, 2021
i just can copy "egostore" review...xped the same with this app. Someone in i even dont know what country made us having the same "infrangement" or something like that...we removed that 10 products or such on ca catalogue of 6000 and more products and nothing. we cant use this app :(
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. Just like with Egostore below, if you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. Please reply back directly to the email you would have received if you were deemed ineligible in any way, and we'd be happy to assist you further. If you did not receive an email, please contact us after logging in via this link on the Shopify Help center - https://help.shopify.com/en/questions/shop-app#/login so that we can authenticate you on the account and take a closer look for you as soon as possible. Best wishes, Brian, Shop Support
Oct. 31, 2021
When Shopify said our store has 40% customers came from Shop and invited us to join, we were happy to install this app and tried. We fulfilled all the requirement they listed on page to open store but our store still disable. Once we contacted the CS team to find out the reason, it's all because our store has received an infringement of Shopify’s Intellectual Property policy when we were started using Shopify and the decisions on this are considered final and can not be reviewed. WHAT THE? We were invited to join the channel and then got sentenced to death penalty all in a sudden (not even given a 2nd chance to review) If our shop was not qualify on the first place, why send us invitation to join? My experience conclusion of using this app: What a waste of time!
Hi there, thanks for taking the time to review the Shop sales channel. Sorry to hear about your experience and trouble with eligibility for our Shop sales channel. If you were deemed ineligible for certain features, you should still be able to install the channel. Your customers will continue to be able to take advantage of order tracking, viewing recent orders and seeing the available contact information for your business. For any queries or concerns you have relating to that, please reply back directly to the email you referred to, and we'd be happy to assist you further. Best wishes, Brian, Shop Support
July 23, 2021
I have no idea of the purpose of this app. I have added it to my shop but does anybody actually use it to buy stuff on? We are based in the UK. Maybe it has more prominence in other countries?
Hi there, thanks for taking the time to review the Shop Sales Channel. There are many benefits of using Shop to both businesses. It can improve the shopping experience for your customers and lead to more sales for your store. I have sent you an email giving more details of the advantages of using Shop. Please feel free to respond there with any questions you may have. Looking forward to speaking further! Dee, Shop Support
July 22, 2021
no use in UK - option for customer to select 4 payments is not available although this is not stated
Hi there, thanks for reviewing the Shop Sales Channel. While Shop Pay Instalments is not yet available in the UK, there are many benefits of using Shop to reach your customers and improve their shopping experience. I have sent you an email so that I can share the advantages with you in more detail and answer any questions you may have. Looking forward to speaking further! Dee, Shop Support
July 19, 2021
Can't seem to install it. I click on the "Add App" button and it goes blank! Please help out so I can install this for my store!
Hi there, thanks for taking the time to review the Shop sales channel. I'm sorry to hear you're having difficulty adding the sales channel to your store. We can certainly look into this further, I have sent you an email so we can start to troubleshoot this. Looking forward to assisting you. Dee, Shop Support
July 1, 2021
I'm glad I'm not the only one getting that 404 result. Not sure why it is like that but I Hope they fix that glitch soon.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist with this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Best wishes, Brian, Shop Support.
June 30, 2021
Hi, Tried to install the app, unfortunately, got the same 404 error that everyone else. Looking forward to the error getting fixed and try the app again. Thanks.
Hello, we appreciate you taking the time to review the Shop app. We can absolutely take a closer look into this. I have sent you an email so that we can continue this conversation. Looking forward to helping you with this! Dee, Shop Support
June 30, 2021
Hi! I tried installing this on my shopify site today and it just kept rolling to a 404 not found page on my site. Would appreciate some help with this. Thanks!
Hey there, thanks for taking the time to review the Shop app. This is something we can certainly look into. I have sent you an email so that we can continue this conversation. I'm looking forward to supporting you with this! Dee, Shop Support
June 29, 2021
HI! When I try to install the app its goes directly to my 404 page not found. Not sure why? Can you help?
Hi there, thanks for taking the time to review the Shop sales channel. I would be more than happy to look into this further and I have sent you an email so we can continue our conversation. Looking forward to assisting you with this. Brian, Shop Support
June 9, 2021
I installed the Shop app a week ago. My business is still not showing up on the app. I have called in twice and talked with two different support people. The issue has not been resolved.
Hey there - thanks for taking the time to leave a review! I've sent you an email directly to assist in looking into this issue. If you reply back I'd be happy to investigate this for you as soon as possible. Looking forward to hearing from you! Brian, Shop Support.