Shopicial ‑ Community Forum
Build a social network with your brand, allow Paid Memberships
Rating
3.9
feedback
35
chart
#2,687
All reviews
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June 18, 2024
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app. We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns: 1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX] 2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861] 3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues. To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience. Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs. [https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB] I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
April 5, 2024
This app is really really amazing! I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities. You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js. Support also answers really fast. I’m really impressed!
Jan. 7, 2024
The Shopicial community forum is exactly what I'm looking for to build an online community for my brand. It's easy to set up, and the app support is helpful. They usually respond within 24-48 hours. I'll update my review in a month based on my experience.
Nov. 18, 2023
Jan. 24, 2023
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
April 20, 2022
hi, I sent several email for support, but I didn't get the response, Could you check your email, I need to fix some problem with google adword.
Hi, you can contact us directly in the app, here in the support tab or via email address: [email protected]
April 8, 2022
Support team is not responding. Trying to connect on in-app support, email and previous email trail but there is no response!
March 11, 2022
Adsense works on my entire website except any page associated with shopicial so you gotta just gotta integrate them manually! They make having your own social media platform so easy!
Jan. 28, 2022
The "about" section does not appear on the mobile page, you have to turn it tlandscape. great response times so far. great useage!
The mobile devices are too small to display all the content. If you need to display the "about" section on mobiles, I will help you to do that. In fact, we did not receive any of your requests about this problem until seeing this review. There are many ways to contact us: https://prntscr.com/26kuam1 https://prntscr.com/26kuard
Nov. 9, 2021
I am really loving this app. It's very easy to use and set up. I tried a few different apps and this was by far the better one. It looks more like the forums I am used to using. I'm looking forward to launching it in the New Year.
Oct. 6, 2021
Amazing app to have on your store! It took me some time learning the interface but after I figured it out I love it! Fully customizable, a great addition to my store.
Aug. 25, 2021
It’s pretty good. During the trial, we will continue to give feedback, thank you. In many sections, I want to be a community to communicate ideas, suggestions, and product feedback with our users.
July 25, 2021
I think shopicial is very well made and can bring a lot to a store. Building and maintaining a forum can be challenging and a lot of f work but this app really makes it easy. I read a few comments that support does not respond swiftly but I found that untrue, Chris actually responded to all my questions fast and was very helpful. I believe that Shopicial really should have a rating above 4 stars. We are still in the development stage but so far we are planning to keep and using it after we are live.
May 28, 2021
The application looks useful, but no one answers requests to support for a long time. Also, comments are not displayed on the product page. We are ready to sign up for a paid subscription, but first we would like to get confidence in the timely support of the product by the developer.
April 8, 2021
Users who registered were not able to interact or post, they dont show up on users page, and on the trial plan they tell you it will take 24h for respond, that is a worthless trial don't mind me.
Users need to login to able to interact or post. The Free trial plan will take up to 24h to respond but in fact, I replied to you within less than 1 hour.
Jan. 15, 2021
Top app, ik hoop hiermee meer actie op mijn site te kunnen verkrijgen, zeer gebruiksvriendelijk zelfs voor een it analfabeet als ik
Jan. 13, 2021
AMAZING! SO FAR SO GOOD!!! I recommend this app for anybody trying to get additional community involvement!
Dec. 23, 2020
was ok the first month minus some issues. Second month my members made payments and haven't been able to log in all month in December. I have contact owner and he keeps the same thing about the tags, but I've changed the tags just as he said and now it keeps telling my members who have already paid to make another payment. The payments goes to his PayPal and he send it to you at the end of the month, so i couldn't even send them refunds in order to not make my business look questionable because he has all of the payments. Fix the issues with payments and log in and it would be better
Nov. 30, 2020
We are having the same issue as the review below. We installed the app and removed it and now we are no longer allowed to run google ads, they keep getting rejected. Its been a couple weeks and we have had no resolution. This is becoming detrimental to our business and we need a solution.
Hi, I am sorry to hear that. We have removed the feature that uses that JS file from this app. You can run ads on Google and Fb as well. Everything should work well now.
Nov. 9, 2020
Our store set up a free trial with Shopical back in September and almost immediately deleted it as it did not meet our needs (a public community not gated by login). However, ever since then our FB Ads account has been getting blocked for spam because they associate us with this link: https://cdn-a.shopicial.com/js/shopicial.min.js?shop=XXX.myshopify.com We need all references to Shopical deleted so we can continue to run ads. Ads are how we bring in new customers to the business and we are suffering financial loss. I tried emailing the listed support [email protected] and it bounced. I would stay far away from Shopical if you run any paid social.
Hello, I am sorry to hear that. Since you removed the app, all JS files from the app will be removed as well. Our email provider has been having problems for a while of times recently. Now it is working fine. In all cases, you can contact us using the contact form inside the app. It uptime 100%.