Shopicial ‑ Community Forum
Build a social network with your brand, allow Paid Memberships
Rating
4.1
feedback
15
chart
#3,167
All reviews
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June 20, 2025
This app gives us a platform where customers can communicate with each other and with us directly. I encountered some bugs with the custom login URL, contacted the support team and they responded and resolved it surprisingly quickly. Highly recommended!
Dec. 3, 2024
This is the first time I have EVER posted a negative review. I have had this app on my site for over a year and I can not upload any images from my phone. I have contacted Support several times to never get a reply. It seems to be an issue with all Android phones. I have tried Apple phones with no issue. Both my Samsung Fold and Flip... neither one can post on this site. It is insulting that they continuously charge me every month but can't even reply to an email. They will more than likely reply to this with a series of "to dos" but trust me I have done them all. I have sent a message through your customer support page. I have all my permissions turned on in the phone. You name it, I have thought of it. I have had more than 10 people to test and all the Samsung phones have an issue posting.
Aug. 1, 2024
After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!
June 18, 2024
On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.
I sincerely apologize for the inconvenience you've experienced with our app. We strive to provide seamless functionality and prompt support for all our users. I understand your frustration and would like to address your concerns: 1. Support Process: We have a support form within the app designed to prioritize requests from our customers. This ensures we can verify and address issues quickly. While direct emails are also monitored, using the support form within the app helps us provide faster assistance. [https://prnt.sc/jSWA9uO5nTbX] 2. Response Time: Upon reviewing our records, I noticed that we responded to your email within less than an hour. I'm sorry if this response time didn't meet your expectations or if there was any confusion in our communication. [https://prnt.sc/LxeRk7NIl861] 3. Feature Functionality and Bugs: We are continuously working to improve our app and resolve any bugs that might arise. Your feedback is invaluable in helping us identify and fix these issues. To better assist you, please reach out via the support form in the app, and we will prioritize your case to ensure a smoother experience. Additionally, I noticed your free trial has ended, and you haven't upgraded to a higher plan. If this is affecting your app experience, we can discuss the best plan options for your needs. [https://prnt.sc/Xb5W_91-Evy4, https://prnt.sc/NwPU_AV_TCxB] I don't know why you left this negative review!! However, Your satisfaction is important to us, and we appreciate your patience as we work to improve our services.
Jan. 24, 2023
The support team is not responding. There is no way to track the support request either. I have contacted the support using the support page on the application.
April 8, 2022
Support team is not responding. Trying to connect on in-app support, email and previous email trail but there is no response!
March 11, 2022
Adsense works on my entire website except any page associated with shopicial so you gotta just gotta integrate them manually! They make having your own social media platform so easy!
Nov. 9, 2021
I am really loving this app. It's very easy to use and set up. I tried a few different apps and this was by far the better one. It looks more like the forums I am used to using. I'm looking forward to launching it in the New Year.
Oct. 6, 2021
Amazing app to have on your store! It took me some time learning the interface but after I figured it out I love it! Fully customizable, a great addition to my store.
Aug. 25, 2021
It’s pretty good. During the trial, we will continue to give feedback, thank you. In many sections, I want to be a community to communicate ideas, suggestions, and product feedback with our users.
Nov. 30, 2020
We are having the same issue as the review below. We installed the app and removed it and now we are no longer allowed to run google ads, they keep getting rejected. Its been a couple weeks and we have had no resolution. This is becoming detrimental to our business and we need a solution.
Hi, I am sorry to hear that. We have removed the feature that uses that JS file from this app. You can run ads on Google and Fb as well. Everything should work well now.
Sept. 24, 2020
This app is very well made and affordable! I just found out that there is a way to make a category premium access, which is exactly what I needed.
Sept. 18, 2020
Excellent App...if you are sick of Facebook groups this has the same but you own the content :) Support is also super quick...love it
Aug. 10, 2020
I absolutely LOVE this app and it's only been available to my customer base for one day. I sell templates to help people make slide shows, so the Embed and Video links in the comments is SO helpful to my customers. Also, being able to link directly to a product...amazing! Keeping the Forum private (to my registered customers only) makes them feel a little safer about posting personal videos. I seriously love this Forum app and I'm already getting customer feedback that they love it, too :)
April 2, 2020
This is fantastic. We have used it for our online members forum and it works perfectly. Exactly what we needed! Chris offers fantastic support and has helped us out integrating with our store. Very helpful. The products comments feature is particularly useful and the app installation and management system are very easy to use and administer. Would highly recommend.