Shopicial ‑ Community Forum

Nov. 9, 2020

Our store set up a free trial with Shopical back in September and almost immediately deleted it as it did not meet our needs (a public community not gated by login). However, ever since then our FB Ads account has been getting blocked for spam because they associate us with this link: https://cdn-a.shopicial.com/js/shopicial.min.js?shop=XXX.myshopify.com We need all references to Shopical deleted so we can continue to run ads. Ads are how we bring in new customers to the business and we are suffering financial loss. I tried emailing the listed support [email protected] and it bounced. I would stay far away from Shopical if you run any paid social.

Nov. 1, 2020

It's been super frustrating trying to get set up and running. I've tried to contact support several times and no one gets back to me. Trying to run memberships but never lets anyone make a payment, just returns to the login page all over again. It's a shame because this app/features has been my fave but if I can't get this fixed, it's pretty useless to me.

Feb. 19, 2021

I chose to stick it out with this app for a while longer since I have a small membership. I am still very frustrated that I have never gotten replies on my inquiries and had to figure out my own solutions for some of my troubles. That said, I've made it work because I really do love a lot about this app. I like: - The way I can categorize the posting sections and tag them so users with certain permissions can see each one. - The look and feel and entire layout - The polling and product options in posts - The icons I dislike: - New issue - the badges are no longer available and all settings in the USER category just displays "This feature is no longer available on your forum." - Lack of response on questions - Redirect issue for plan selections which caused me to lose paying customers - Clunky - No reward system for users (but I know that's just me.) ;) - Workarounds I've had to do with tagging and allowing for permissions and creating my own subscription since I can't get theirs to work and they don't respond + the manual labor this causes with every subscription - Easy to navigate on the back end Dec 2020 This app is honestly REALLY great and perfect in a lot of ways. However, I am using it for paid users and they are unable to pay for a membership due to getting routed in circles back to log in every time they click the plan they want to purchase. I am losing customers now and have been waiting for a response for two days. I like the app so much, that I'm looking into doing my own subscription service and tagging the accounts for access instead of doing the billing through shopicial. It's just not automated, so that sucks. But, they may be able to keep me as a paid customer if I can figure out a workaround. It's just really not ideal. I am starting to feel like I cannot trust them since they don't respond very quickly and I can see my issue has been happening for others for some time. ONE time they did respond within 24 hours, so that was nice. I completely understand it's likely a very small company with limited resources, but leaving people in the dark is just not helpful. I see a few others mentioning issues with Google ads - Shopicial made a VERY clear notification that pops up in the dashboard about this issue with specific JS files. They give directions on how to remove the files and I'm a novice and was able to follow this and get my Google ads back up in less than 24 hours. So don't let that deter you. Happy to update the rating when I hear back from them! Nov 2020 I am on day 6 of 7 with this app. My chief complaint is that I inquired with support days ago and have yet to receive a response. This makes me nervous that if there are issues that pop up, as they inevitably will with any software, that they might not get fixed right away. =( This is a big enough deal that I knocked two stars off. That said, I would give the software's UI (user interface) a 5 star. I found it easy to understand and navigate and didn't need a tutorial at all. I just simply clicked through each section on their dashboard and figured everything out be reading. I think the software itself is great because it sort of looks like Facebook so customers will be familiar, but is less chaotic and also NOT Facebook. The categories also make it a lot easier to keep things organized, vs a Facebook group where EVERYTHING is just lumped together in one feed. I LOVE the icons for the categories and feel it all looks very professional. The way you can search and post your products on a post is also a super cool feature. All in all, I think this software does more than it appeared to at first glance. That said, as long as some bugs get fixed and support replies to me, I would be willing to bump this up to a 4 or even 5 star app. Some of what's wrong - The notifications are not working correctly at the moment for some accounts, so this is alarming for me. If my coaches are tagged and they don't get a notification they will not know that they need to respond. If you have multiple things forums with different levels of access, you will need to manually tag the accounts if they are to access more than one level because of the way the settings are set up. You can only give ONE tag access to a forum. For example, I have 3 tiers with my membership. Each tier gets more access. The top tier therefore needs to access 3 categories, but can only access one until I go in and manually tag them. No big unless you have a large volume of users or people want immediate access. The webpages on this design are also not all the way responsive. The forum itself is, but not the gated page to the forum where people will log in or learn what they're looking at. Finally, there's no way I can age gate the forum. But I recognize this would fall under a feedback category, not a software issue. ;)

Sept. 24, 2020

This app is very well made and affordable! I just found out that there is a way to make a category premium access, which is exactly what I needed.

Sept. 18, 2020

Excellent App...if you are sick of Facebook groups this has the same but you own the content :) Support is also super quick...love it

Aug. 27, 2020

This app is a gamechanger! I encourage you to look at the possibilities of the platform being used as a community builder and even a fundraiser for your startup thanks to the paid membership feature.

Aug. 11, 2020

i like it is the one hope i will do and work better on this app.i find a real one for long time but i think this one is going to recover all needed

Aug. 10, 2020

I absolutely LOVE this app and it's only been available to my customer base for one day. I sell templates to help people make slide shows, so the Embed and Video links in the comments is SO helpful to my customers. Also, being able to link directly to a product...amazing! Keeping the Forum private (to my registered customers only) makes them feel a little safer about posting personal videos. I seriously love this Forum app and I'm already getting customer feedback that they love it, too :)

July 25, 2020

This app is literally a GAME CHANGER!! Very impressed with the layout and functionality. Highly recommend using this for your brand!

July 5, 2020

This app is lovely and I'm still on the free trial and will be continuing to use this app. I recommend this app for anyone trying to turn their store into an online community! 5 Stars!

June 22, 2020

very nice application seriously, it is very easy to use and also it is attractive,i advise you to install it don't waste time

June 12, 2020

Great product, offers extensive customization. Also, they got amazing support team that reply fast and help with every question. I would love to have some more documentation and samples, just to make it easier to customize.

May 14, 2020

Very nice app, this will be a great help for my marketplace community keep it up!......................

April 27, 2020

Fantastic customization. Developer is very friendly and responsive. This is a well-functioning Shopify app.

April 18, 2020

A great starting out experience as Chris is super responsive to any questions and the app looks very simple to get started

April 2, 2020

This is fantastic. We have used it for our online members forum and it works perfectly. Exactly what we needed! Chris offers fantastic support and has helped us out integrating with our store. Very helpful. The products comments feature is particularly useful and the app installation and management system are very easy to use and administer. Would highly recommend.