Dropified: AI Dropshipping
Dropified: AI Dropshipping Automation for Your eCommerce Biz
Rating
4.5
feedback
44
chart
#1,610
All reviews
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March 7, 2023
If you are thinking of using Dropified. DON'T DO IT. I have been trying to make Dropified work for over a year now. I have watched every single tutorial and have contacted customer support several times. Only chat is available for customer support and they keep sending the same useless links over and over. My husband (software developer) has also tried to help me troubleshoot the problems. THE SOFTWARE DOES NOT WORK.
Feb. 17, 2021
I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!
Hi Stephanie, It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there. We did see your multiple emails from that other account and have responded there. The subscription on that other account is cancelled now, so you won't receive anymore billing emails. Hope that makes sense. Please contact our Support team via Live Chat or email if you need further support with this. [email protected]
Dec. 29, 2020
ABSOLUTELY NOT. We've used Dropified for years and loved it, but all of a sudden we'd have to give up 8% of product costs without notice. Terrible service found a better app already and are switching. NOT WORTH IT.
Hi there, Thanks for the feedback regarding the fulfillment fee. It looks like you recently downgraded to a plan that charges fulfillment fees on orders that are auto fulfilled through Dropified. Please get in touch with us via Live Chat or email, and we can work on getting this sorted out for you 👍
May 30, 2020
The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import. Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?! I just wasted the whole day and I need to start again with something that works - Oberlo.
Thanks for the feedback, and sorry to hear that you had some trouble with importing products. The Quick Save function on the AliExpress search results page does work beyond the first page, but it can take a few seconds for everything to load before you can see the Dropified button to save products again. As for separate variant prices -- there is an Advanced option in the extension that you can enable during the importing process that allows you to get separate prices of variants. The extension is now updated to use the Advanced option by default for all products that you import through Dropified 😀 Hope that makes sense.
April 19, 2019
App is good but customer service is not so good. I have been charged twice for 7 month (both by shopify app + Dropify app). customer service fixed the bug and when I installed the app second time, I was charged again by both parties. Time consuming to fix all that, I asked customer service to give me an offer as an excuse, they refused. They don't care about customers, they only want you to pay the app. Sad... Now, the app does not work anymore, I can not access it. Removed it then I can not install it anymore. Customer support says he can do nothing because of weekend, I have to wait many days to have bug fixed. Bad bad service, how do you think I can manage my store????????
Thanks for your review of the app, and we're really sorry to hear that you had some issues with billing. It seems like the issue started because you created multiple Dropified subscriptions. It does look like it was all sorted out now, but I can certainly understand the frustration. We definitely care about all of our customers, and we'll continue to work towards improving our service and app. Meanwhile, please reach out to Dropified Support team to make this better. Thank you.