Dropified ‑ Dropshipping
Dropified - The Ultimate Shopify App For Dropshipping
Rating
4.6
feedback
323
chart
#275
All reviews
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March 7, 2023
If you are thinking of using Dropified. DON'T DO IT. I have been trying to make Dropified work for over a year now. I have watched every single tutorial and have contacted customer support several times. Only chat is available for customer support and they keep sending the same useless links over and over. My husband (software developer) has also tried to help me troubleshoot the problems. THE SOFTWARE DOES NOT WORK.
Aug. 31, 2022
I had a trial and decided to cancel. I deleted the app and assumed everything was canceled. Unfortunately it was not and I was charged $47! I still haven't heard back about it. Also, it is very hard to use the icons are hard to understand.
Hi Elizabeth, It looks like you were automatically charged by the system as you didn't cancel the subscription in time. But I do see that you reached out to the team and was able to get a refund 👍 As for the icons -- we'd love to hear your feedback so that we might improve the app and make it easier to use. Feel free to reach out via live chat or email with any thoughts or suggestions! Looking forward to hearing from you :)
Oct. 23, 2022
page 62€ por un plan de por vida pedí la devolución y me dijeron que la ingresarían en mi cuenta hace ya meses y aun la estoy esperando
Hi there, Thanks for the wonderful review! 😍 But it looks like the star rating that you left for us doesn't match your comments. Did you mean to leave us a higher rating? You can easily update the rating right from the Shopify App Store listing of Dropified. Let us know if you need any help with that.
July 6, 2021
I Migrated from Shopmaster and this was the first app I tried, and what I can say after 3 months of utilization is that Shopmaster was way better and way cheaper. it is hard to rely on this app to manage your business and I will look for another app.
Hi there, Thanks for taking the time to leave us a review. And I'm sorry to hear that your experience hasn't been great. Have you reached out to the Dropified Customer Success team to help address your concerns? You can reach us at anytime via email at [email protected] or Live Chat! We're looking forward to hearing from you 😎
May 25, 2021
Beware! Absolutely painful and frustrating experience with a bunch of lies from the developer every day. We migrated from ShopMaster to Dropified on a commitment that they would import and map all products. 14 days have passed and all they have given us is false information and commitments. Would certainly not recommend this app as this has been our worst experience with any Shopify app by-far. An UPDATE: The app was installed on April 13, 2021 and till date, May 18, 2021, the developer has not been able to fix the issue. What makes it worst is the fact that the developer is charging us the subscription fee while we loose revenue and customers due to their fault and a letter to the CEO has not fetched any results so far. UPDATE on 25 May 2021: Given the flawed app and the incompetent staff, we finally decided to cancel the subscription and remove the app. Well to our surprise, the app doesn’t even allow you to cancel the subscription and keeps on fleecing you. We had to write to Shopify to get rid of this app.
Hello , Thank you for addressing your concern regarding the platform and your transition from ShopMaster. Before the ShopMaster platform shutdown, we did not have a seamless transfer of stores, products or accounts from that platform. As merchants began the transition over to Dropified, we began working on it to provide a solution to them, in a challenging time as best as possible. We are continuing to work on improving this process, simply out of a recent demand and we apologize for the hiccups that come with that learning curve - it is not something that was publicly partnered on or offered previously. In any case, we will continue to work on this resolution for you and with you. You and all of our customers can be confident that our customer success and development teams, will continue to strive for a solution and do not want to leave you in a state without an outcome. Thank you for understanding and this is being worked on currently!
Feb. 17, 2021
I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!
Hi Stephanie, It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there. We did see your multiple emails from that other account and have responded there. The subscription on that other account is cancelled now, so you won't receive anymore billing emails. Hope that makes sense. Please contact our Support team via Live Chat or email if you need further support with this. [email protected]
Feb. 2, 2021
This app was the best in its niche. However, before the plans were $47 a month for a builder plan, but they have changed it to import plans which is only $17 a month but an 8% per product price fee. So if you are serious about a big dropshipping business and spend a lot on aliexpress per month like I do, then this app is VERY VERY expensive. My two stores that currently have the old builder plan cost me $47 a month, with this new plan style I would be paying $800 per store a month. For my new stores, I can no longer use dropified. Extremely disappointed to say the least, pure greed.
Hi there, Thanks for the feedback regarding our new plans and pricing. Yes, we did update the plans to lower the cost entry to barrier for newer, less experienced store owners and make it easier for them to get into the dropshipping space. However, the new Import plan does have a fulfillment fee to help offset the cost of maintaining these accounts at such a low monthly subscription charge. For more experienced dropshippers, we also released a new Black plan that includes all features of Dropified with no fulfillment fees, and it sounds like you will fall under this category. You can see the plans, features and prices on our website here www.dropified.com/pricing We definitely want to make sure that you will have a positive experience with Dropified. Please reach out to the team via Live Chat or email, and we'll be there to help!
Jan. 2, 2021
very bad app they charge me $17 in the trail period please refund my money !!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, Shopify accounts are allowed to have 1 free app trial period per store, and it appears you may have been charged on your Shopify invoice as you have already had a free trial period of Dropified for this store back in 2018. However, please contact us via Live Chat or email, and we can assist you with an appropriate refund. [email protected]
Dec. 29, 2020
ABSOLUTELY NOT. We've used Dropified for years and loved it, but all of a sudden we'd have to give up 8% of product costs without notice. Terrible service found a better app already and are switching. NOT WORTH IT.
Hi there, Thanks for the feedback regarding the fulfillment fee. It looks like you recently downgraded to a plan that charges fulfillment fees on orders that are auto fulfilled through Dropified. Please get in touch with us via Live Chat or email, and we can work on getting this sorted out for you 👍
Dec. 22, 2020
If you are curious about this app watch a youtube video about but do not install until you have method to make it work for you! Oberlo is a way better platform! This platform is all over the place and lacks basic customer service! The app was not helpful to my store. This app needs a lot of work they really should make cancel the subscription an easy process. All they had as an option was to pause the subrition which would cost $12 a month. Clearly all they want is your money! There help center said as long as I delete the app then I will not be charged! I find that hard to believe because they also say if you do get charged i will need to contact them to get it resolved. Sounds like they are praying to trap someone who doesn't pay attention to there month charges. Why not just make the cancelation process a one click of a button process. All I'm saying is I better not get charged from this platform.
Hi Musonda, Thanks for your feedback and apologies for any confusion. I'm sorry to hear that you found Dropified app and service lacking. I see that you reached out to our support team via Live Chat regarding cancellation during your free trial period and were given exact instructions on how to cancel. As with any app installed from the Shopify App Store, you can simply uninstall the app from your Shopify admin > Apps page to cancel the recurring app charge in Shopify. However, if you do get a charge on your Shopify invoice, it is likely because the trial period expired. In such cases, you can simply reach out to Shopify support to request for any possible refund since the charge is billed by Shopify. It really is as simple as that! :) As for your reason for cancellation -- we'd love to work with you to help determine how Dropified can be an asset to your business or otherwise properly cancel the subscription for you. Please reach out to our support team via email or chat, and we'll be there to help! [email protected]
May 30, 2020
The import is absolutely garbage. First, the import button is only available on the first page, when moving to page 2, the button disappears and you are required to go into individual products to import. Absolutely not cool when there are TONS of products to import. Nevertheless I managed to import 1000 products only to then find out that it does not import variants? Both variants ended up the same price?! I just wasted the whole day and I need to start again with something that works - Oberlo.
Thanks for the feedback, and sorry to hear that you had some trouble with importing products. The Quick Save function on the AliExpress search results page does work beyond the first page, but it can take a few seconds for everything to load before you can see the Dropified button to save products again. As for separate variant prices -- there is an Advanced option in the extension that you can enable during the importing process that allows you to get separate prices of variants. The extension is now updated to use the Advanced option by default for all products that you import through Dropified 😀 Hope that makes sense.
May 5, 2020
Bad Experience Worst App ever Bad Experience Worst App ever Bad Experience Worst App ever Bad Experience Worst App ever
Hi there, I see you just registered earlier today. Unfortunately, we don't have record of any communications from you or any activity in your account. I'm so sorry to hear you had a bad experience. Please reach out to our support team via live chat or email at [email protected] with any problems you might have. We're here to help! 🙂
Nov. 17, 2019
Decided to try out Dropified with the "free account" and its completely useless. Can't import anything even after installing the Dropified Chrome extension. I'm all for offering a service for a price..my only disappointment is that if you're gonna offer a free trial, at least make it a functional one so that owners can at least see the platform in action before making a decision.
Thanks for your interest in trying out Dropified, and we apologize for the confusion. When you install Dropified from the Shopify App Store, your Dropified account will automatically start on an inactive "free" plan. In order to start your 14-day free trial, you'll need to choose a plan that you want to try from the Profile page in your Dropified account. We offer a full feature trial period, so you can test out everything before your first charge. Please reach out via Live Chat or email if you need any assistance with getting started with Dropified. We'll be here to help! 👍
Oct. 27, 2019
I use this app to fulfill my orders, but it didn't for me it cost some money and time and its hurts to the bottom of my heart.
I'm so sorry to hear that. Please reach out to support team via live chat so that we can assist you with any problems in Dropified.
Sept. 10, 2019
The app makes it mandatory to set the (Compare At Price) for all items imported via the app, even if you're not planning for a sale. This problem stems from the pricing rules page. Their only offered solution for addressing this is to disable the compare at feature from your e-store theme settings--a solution that would not make my clients appreciate the discounts I'm offering, which is kind of a new problem. That's besides the fact that I couldn't find any feature that can allow me update the prices of my imported items in case I decided on markup changes within the pricing rules. Too basic for many stores. ** ** ** ** ** ** My reply to (Developer reply, September 10, 2019): Thank you for confirming that advanced e-stores who need to use the “Advanced Markup Rules” are forced to set a rule for the compare at price for each cost range—even if they aren’t planning to. Thus, there’s no confusion about this point anymore, as you claimed. Your offered solution is me emptying the pre-calculated compare at price from each item (item-by-item?) during the importing process. But why are you considering that headache, a solution? Procedural automation should be the solution. You’are saying: (It's also possible to update your existing products by percentage or fixed value through Dropified), but I hoped to hear the phrase (automatically with one click, the product pricing will be updated for all products loaded to the catalog via the APP and even those products that are still pending within the import list). Or at least state that anywhere within the APP. If you really have such a feature, then you deserve a credit for it.
Hi there, Thank you for the review. Many if not most of the features in Dropified are based on user requests as we're always listening to feedback and suggestions to see how we can continue to improve our software and service. Your suggestions have been added to the features queue to have it implemented into our software hopefully in the near future. Meanwhile, we did send you a message in case you'd like to further communicate your suggestions and use case with us. Please feel free to reach out to Dropified Support Team via live chat or email at anytime. Thank you.
Aug. 25, 2019
Very very disapointed. I had great expectations finally found out that it was a total scam! The app is Aliexpress focus. So if you are expecting to export smoothly products from Walmart or any other retailers...forget about it!! Lot of bugs. Sometimes you try to import product it just does not work. I've upgraded my plan in order to have several stores but the app takes time to integrate new added stores. So when you want to import products to new added stores, the stores doesn't appear so you just can't import. Other point is shipping. You need to check by yourself if the retailer ships internationaly (while other like wholesaledeals or big buy make it very easy to know as you can filter retailers using their shipping solution). Other point you don't clearly see the wholesale price. It's nice to say you can change price of the products but what about profit margin ?? You have to do everything manually except if you're using aliexpress. I should have never signed up. Never! What a waste of time & money!
Thank you for your review of Dropified, and I'm sorry to hear that you had some trouble with product importing. We offer product importing ability for many supported sites, but some of those sites do tend to change things on their sites regularly. We make every effort to get our extension updated based on those changes so that importing will work again, but sometimes, it can take time. Also, when you connect more stores in your Dropified account, usually you just need a re-sync for the extension to recognize the newly added store which only takes a few seconds to do. Again, I'm sorry to hear that you had some trouble with getting things going with Dropified. You can reach out to the dedicated Dropified Support Team at anytime if you need some help with troubleshooting. Please do reach out via live chat so that we can help to make your experience with Dropified better 🙂
Aug. 13, 2019
Não sei como tem coragem de cobrar uma porcaria dessas ainda. Não consigo fazer nada. É tudo travado e só fica carregando. Não consigo colocar as variantes, fazer os pedidos nem nada. Simplesmente inútil. Ainda bem que existe o Dsers.
Hi Rhuan 👋 Sorry for the trouble you're having, you don't have access to features as you actually haven't selected a plan to trial. You can select a plan from this page: https://app.dropified.com/user/profile#plan If you pick the monthly plan you won't be charged for 14 days and will have access to all features 👍
July 4, 2019
This was the best DS app back in late 2018. I switched over from Oberlo. I'm not sure what happened but it's full of bugs now. Orders don't fulfil, there's variant issues, the city doesn't fill, the auto captcha doesn't work sometimes, and many more. I've been in touch with customer support (Their team is great for the most part) for months now and there's been no fixes at all. I even tell them about bugs that's been plaguing my experience for months and they just tell me it's not on their roadmap. Which sucks considering I'm paying $127 per month for this service. Updates come out, they introduce new features which are hit or miss for me personally but they don't focus on the core of their business, the apps functionality. With the app not even working as advertised, everything else doesn't even matter. A lot of my time is being wasted tinkering with options trying to get the app to do what it's supposed to, fill orders. This shouldn't be the user experience. I understand bugs happen, but it would be nice to know that they're at least aware and working on fixing the issues rather than waiting for a lot of users to complain and then do something. It's like my $127 doesn't matter until 50 other people also experience the same. Eagerly waiting for another DS service to introduce an Auto Captcha feature and I'm done, unless they can fix this app which I highly doubt and I'll gladly change my review. UPDATE: As of July 4th 2019 almost all issues are resolved. There are still a few bugs but nothing as bad as before.
June 5, 2019
this is bullshit. i cancelled my subscription here and still got charged. this app only wants your money. dont try installing it or you will pay them even if you dont like it! Scammers
Hi Jose, we're really sorry to hear that you had some issues with billing. I've emailed you back through your support ticket to explain why that happened. Your account is now cancelled and I've refunded the charge to you, but I can certainly understand the frustration. We definitely care about all of our customers, and we'll continue to work towards improving our service and app. It's easy for customers who register at Dropified.com to click Cancel from within their account - or just reach out to support. Meanwhile, please check my reply to you and let me know if you have any questions :) Thank you.
April 19, 2019
App is good but customer service is not so good. I have been charged twice for 7 month (both by shopify app + Dropify app). customer service fixed the bug and when I installed the app second time, I was charged again by both parties. Time consuming to fix all that, I asked customer service to give me an offer as an excuse, they refused. They don't care about customers, they only want you to pay the app. Sad... Now, the app does not work anymore, I can not access it. Removed it then I can not install it anymore. Customer support says he can do nothing because of weekend, I have to wait many days to have bug fixed. Bad bad service, how do you think I can manage my store????????
Thanks for your review of the app, and we're really sorry to hear that you had some issues with billing. It seems like the issue started because you created multiple Dropified subscriptions. It does look like it was all sorted out now, but I can certainly understand the frustration. We definitely care about all of our customers, and we'll continue to work towards improving our service and app. Meanwhile, please reach out to Dropified Support team to make this better. Thank you.