Shopify Email

Nov. 24, 2023

After previously using Mail Chimp and Sequno I decided to switch as the integrated platform seemed easier to use. After a few months I realised that none of my scheduled emails were being sent on time (affecting my ROI). I eventually reached out to Shopify customer support as I was being charged p/email and they weren't being delivered and the advisor said: "I understand that technically we are creating apps that might help merchants on paying app charges but we understand that the apps or alternative options we offer is not the best option compared to third party apps that focuses on the service they are offer. We offer cheaper prices to lessen the cost." So if you are focused on saving money, this app may be a good option. If you want a service that is reflective of the cost or need emails to be delivered at specific times - go elsewhere!

Nov. 26, 2023

I used another tool (brevo) to create an automation for abandonned cart. I left the automation for abandonned cart running in email. I ran a test : put a product to basket, filled in my details and abandonned the cart. While I did receive an email from Brevo, I did NOT receive an email from the app "email". Nothing in my junk either. So, this prooves indeed that there is an issue with the delivery of the email with this app.

Nov. 11, 2023

Automated emails don't send, causing me to miss out on a number of sales. Shopify also can't fix it.

Nov. 11, 2023

I cannot load the email app to edit my emails in a VERY important workflow. Every time I click the email app or try to edit an email from the workflow, the webpage just hangs. Why is this so poorly implemented when it's such an important feature to this service? You guys really need to improve this, I'm seeing reviews of the same problems from 2020, it's nearly 2024. Fix this.

Nov. 5, 2023

App continues to spin -- doesn't open.

Oct. 9, 2023

I now remember why I uninstalled this last November. I spent a lot of time setting up my automations and I noticed they were not being sent. Spent more hours with support trying to understand why they were not sent. He told me that that the "time frame" has not been met. Ok, so I wait. He said if I have an issue to reopen the chat. Well, the automation is set for 4 hours, and at hour 5, still not sent. Reopened the chat and nothing haven't heard a word. So now, I have several emails that could have been sales, lost because the app is not working as it's suppose to. Nicki Lynn Jewelry

Oct. 3, 2023

very confusing in use I have received more than one complaint of email abuse due to the settings being so challenging for me. I obviously did not use this well but am done with it

Sept. 22, 2023

I have been using this for 6 months now and it has NEVER sent more than a handful of emails despite lots of unuseful techno wizard explanations from shopify help. I have a list that is 98% opted in and their solution is to segment the list further. This is not something my business naturally does as it is very niche and there is no key data in which to do this other than alphabetically. I discover from the help that although the app allows you to send 10,000 emails a month, you cannot send more than 1,000 per day. So if you have a list of 7,000 and want to send one email to all per month, you have to import seven different lists as the shopify app doesn't allow segmentation into groups of 1000. Definitely something to be aware of.

Sept. 8, 2023

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails. I do not know why shopify moved to forcing this app to send out emails for abandoned cart and abandoned checkout.

Aug. 24, 2023

Terrible, Says it is installed correctly but nothing but errors. It does not send any emails. The same thing is happening to me that you see with all the other bad reviews here. Garbage!

Aug. 21, 2023

It is very difficult to type an email. For 2 days I have been trying to set up emails and it continues to shut down. Alot of wasted time here.

June 21, 2023

Unfortunately I believed Shopify's marketing and thought this was a great free (or certainly very cheap) alternative to mailchimp, omnisend etc. It's not. It was clearly programmed on the fly and it is totally unsuitable for a modern store which uses multichannel marketing or sales. Online instructions are useless and most support people do not understand this app. The BIGGEST problem is that you can only send emails to customers who have subscribed on the Shopify store. You can import customers from other email marketing databases (or your old Shopify store which you replaced with a new one) but Shopify email wont let you send emails to them because they didn't subscribe on this exact store. No doubt they will blame GDPR rules but everything I did was in compliance. In reality they probably cant be bothered to build something decent (which is a massive shame because I would have paid for it!). I have just wasted a full 2 weeks moving from Omnisend to Shopify email. When emails wouldn't send Shopify blamed bouncebacks so I spent money and time cleaning a pretty clean database, then they blamed something else. Eventually someone actually understood the product, took a proper look at the screenshots I sent and told me the truth. It took 2 weeks during which time I launched a new product and didn't fully market it. Now I will have to subscribe with Omnisend again. Shopify could not care less. Don't go near this product with a long barge pole if you are used to using a quality email marketing platform. I don't know about you but the Shopify of old where they cared about their customers and couldn't wait to understand and meet customer requirements seems a very long time ago. A very disappointed Shopify usage who used to be one of their biggest fans Rachel

April 19, 2023

The app itself is easy to use and gets the job done. However since we do customisation, a personalised product image is created before the client is about to place an order. In other abandoned cart apps, like Klaviyo, this customised image can be sent to the client (instead of the regular product image), so they are more likely to recover their cart. Shopify Email does not. While Shopify support told is this is possible, "we just need to manually code it ourselves", we went ahead and paid a developer to code it for us, only to find out it does not allow us to pull this customised image. So we spent hours setting up our flows, paid a developer a hefty sum to set up the customised product picture integration, only to find out it doesn't work. Great. Thanks Shopify.

March 27, 2023

Worst app i've ever used. It keeps sending out an automated email to my customers post purchase that I did not authorize! Even when I delete this app it keeps sending them out. Please stop sending automation emails!!!!

March 19, 2023

Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore

March 22, 2023

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor not sure why to bother UPDATE TO YOUR REPLY: Sorry, do you not think that we would have cleared the cache, etc, safari doesn't support shopify for ages now, we use chrome and your app is just seriously awful in any browser, take one day to run a simply boring campaign! It occurs again???? You must be joking, occurs every minute, and if we want to change any wording it crashes, you can delete one or to letters then crashes again. you reply is a typical I. T ignorant reply. Not sure why you bothered to reply, as IT IS NOT HELPFUL but just ignorant!!!! you could ask next time if I turn on my computer???

March 10, 2023

Don't bother. Emails will show in completely different colors when viewing it from a phone in dark mode and there's no way around it. On forums, Shopify provides no solution, basically just gives a 'too bad' type response.

March 5, 2023

The app keeps shutting down while using the editor. This app is nog usable for me. I haven't even started an emailcampaign because of the bugs

Feb. 24, 2023

-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images

Feb. 13, 2023

product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.