Shopify Email
Email marketing made for commerce
Rating
4.8
feedback
2,860
chart
#9,321
All reviews
Review RSS Feed
Sept. 27, 2020
Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Sept. 16, 2020
Shopify will control your marketing and shut down your email before it is sent to all of your customers. This has happen to me 3 times out of 7 emails sent to the same list. It is very frustrating not having the control over your own list. After finally getting a hold of customer support I was told there is no way to turn off the big brother controls of the email system. Until they get the bugs worked out it's really a crap shoot if it will work.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and will be able to pass on feedback to our developers. Claire - Shopify
Sept. 15, 2020
No "thank you for subscribing" email possible!? More expense and time wasted on another app just to get this feature. What a glaringly obvious failure.
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are continuing work to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Sept. 14, 2020
DO not use this app. The features are quite limited so that is a big limitation but to make it a NO GO at all, they have strange guidelines that they do not share with you on when to stop your campaign in the middle of it. They decided to stop my campaign due to "bad metrics". What metrics??? My unsubs rate (of the same list that I used on mailchimp without issues) was 2.5%, which is a little higher but for my niche of baby products not unusual as babies, you know, grow. They apparently decided it was too high even if an open rate of over 37% (industry average 15-25%) and a click through of over 6% (industry average 2,5%). Now, if I want to re-send the campaign, there is no way of re-sending to those that have not yet received it. So they screwed my campaign delivery and there is no way to save it. Save yourselves time and do not use this. I am back to mailchip.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and so we can get your feedback to our developers. Claire - Shopify
Sept. 1, 2020
Where's the automation?! I'm trying to setup an automated welcome email for new subscribers and there does not appear to be a way to do this. Am I missing something?
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently automation is not a feature of the app but our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Nov. 12, 2020
IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify puts more dev into it. UPDATE: I had been contacted by Shopify support regarding this, but they never followed through.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ I am also going to send you an email to open up communication incase you have any other questions, and also so I can get your feedback to our developers. Claire - Shopify
Aug. 19, 2020
all the mails are going in junk, it pretty useless for us. please try to do some thing with this.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ I am also going to send you an email to open up communication incase you have any other questions! Claire - Shopify
Aug. 5, 2020
It literally sends emails to the most simple schedule ever. It does nothing of any use. What are you charging for? Something as simple as this should be free across all plans!
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and get a better understanding on how we can improve the app. I will send you an email to open up that line of communication! Claire - Shopify
July 30, 2020
shopify needs a lot of work to make this email app same par as usual Shopify quality we used to......
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
May 22, 2020
This app isn't very good. I shouldn't have to do a search and create a customer group (which in itself is poorly designed) every time I want to send an email to my customers. I should just be able to view my list of customers direct from the app and select the customers I wish to email. It is completely counter intuitive and painful to use. Being able to save customer groups is handy and should be a feature, but definitely should not be a constraint of creating and sending emails.
Hey there, Amy here from Shopify. I appreciate you taking the time to leave us feedback. I understand the importance of making everything flow as quickly and seamlessly as possible. I'm going to send you an email so we can chat further. Amy l Shopify
May 3, 2020
The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, this will not do, I go back to Mailchimp.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
May 1, 2020
Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
April 27, 2020
Your email couldn’t be sent Shopify Email is blocked for your shop. Contact Support to troubleshoot the issue. Whats wrong?
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm sorry to hear of the trouble you are having with our new app. I would be more than happy to dig into this with you and get you all sorted. I'm going to send you an email so we can open up the lines of communication here and get this up and running for you. Amy l Shopify
April 23, 2020
why do offer this app for download to be told that it is not available yet, can you advise when it is available please
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what I can find out for you. Amy l Shopify
Oct. 24, 2020
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here? Update：Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify
April 18, 2020
Shopify Email is coming soon Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify
April 17, 2020
I have to say you guys professing you are E-Commerce experts has to be questioned at times. It would appear that after all the 'testing' you have done, your team on this has completely ignored the most basic user (customer) experience. We like others find its not available for our store. ... but YOU ONLY DISCOVER THIS AFTER YOU HAVE INSTALLED THE APP. I don't understand...I installed the app and it says: "Shopify Email is coming soon" Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available." Come On .. its just basic.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you here. Amy l Shopify