Shopify Email
Email marketing made for commerce
Rating
4.6
feedback
1,905
chart
#6,645
All reviews
Rating Breakdown
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Sept. 8, 2020
Sent two Newsletters and it didn't work at all. from Thousands only 92 have received a mail. App doesnt work.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review of the Shopify email app with us. I'm going to follow up with you in an email to open up the lines of communication here so I can dig further into your issue and get the app working for your store. Claire l Shopify
Sept. 1, 2020
Where's the automation?! I'm trying to setup an automated welcome email for new subscribers and there does not appear to be a way to do this. Am I missing something?
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently automation is not a feature of the app but our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
Nov. 12, 2020
IF you are using this app for THE MOST BASIC emailing, to a small list, it may be OK. However, if you are using as a regular marketing tool, I cannot recommend this app. I carefully tested and compared to Mailchimp and this program BREAKS and has sending issues. Emails stop sending after delivering to 30% of the list and breaking during sends. Support did not find an explanation. I hope Shopify puts more dev into it. UPDATE: I had been contacted by Shopify support regarding this, but they never followed through.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ I am also going to send you an email to open up communication incase you have any other questions, and also so I can get your feedback to our developers. Claire - Shopify
Aug. 23, 2020
Am I missing something? I cannot send emails to anyone but my "email subscribers" list which doesn't include customers that have signed up through the pop up app that I use to collect customer's emails. Which seems to be the most effective way of getting emails so I do not want to quit using it. But with no way to email them through this app, it makes BOTH apps pointless. I have reached out for help and was told to use the pop up apps option to have them automatically respond when a customer signs up. Okay great, but what about after that? I can never email them again? If I am just not doing something right someone please tell me !!! I cannot figure it out!
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email subscribers. This is correct, with Shopify email you can only send newsletters to customers who have consented to receive marketing emails. With the pop up app you are using, this will usually add the customer automatically to the email subscriber list, and you can contact them but doesn't seem to be the case here. I am going to follow up with you in an email so we can further troubleshoot this issue for you, and hopefully get this resolved. Claire - Shopify
Aug. 19, 2020
all the mails are going in junk, it pretty useless for us. please try to do some thing with this.
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ I am also going to send you an email to open up communication incase you have any other questions! Claire - Shopify
Aug. 5, 2020
It literally sends emails to the most simple schedule ever. It does nothing of any use. What are you charging for? Something as simple as this should be free across all plans!
Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. I would love to talk to you further and get a better understanding on how we can improve the app. I will send you an email to open up that line of communication! Claire - Shopify
July 30, 2020
shopify needs a lot of work to make this email app same par as usual Shopify quality we used to......
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
July 17, 2020
Was using omnisend all the time and all fine - my email account is safe under omnisend system. Saw shopify email is free so tried it once and it really fxxked me up. Now my IP is under 6 blacklist. Can not send out any emails contain with link/signature/store brand... had to ask help immediately and shopfiy assistant says this is none of their business... lol. Installed g suite asap and google IT told me even that, my IP account is still under the blacklist... would never use this horrible service again. Please be careful, it will destroy your website.
Hey there! Amy here from Shopify, thank you so much for taking the time to leave us a review. I'm really sorry to hear of the trouble you have experienced. I'm going to send you an email, I would love to chat with you about this issue and get some more details so I can help you get this sorted out. Amy l Shopify
June 4, 2020
what is used to send if cant send to the imported mails?why have to import cvs if its fake not ?????
Hey there, Claire here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, in particular imported customers, and we can then pass along the feedback to the developers. Claire l Shopify
June 1, 2020
Can't send emails to people who've dissalowed email marketing, so we can't use it to warn people about the covid situation. Completely useless
Hey there, Claire here from Shopify. Thank you for taking the time leave us a review. I can understand wanting to reach all of your customers, outside of those signed up to marketing at this current time. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on functionality you would like to see I can pass this on to our developers as well as your current feedback. Claire l Shopify
May 25, 2020
Before getting rid of MailChimp, I tested this app out knowing it was new, but saw really good results, so it made a lot of sense get rid of MailChip (software we had a lot of success with for nearly ten years) and consolidate all of our marketing data in Shopify. Well, as soon as I moved my list of subscribes from MailChimp to Shopify, the results have been nothing short of catastrophic. With the data I had in Shopify I was able to successfully deliver emails to 8K customers. I added an additional 10K customers from MailChimp, customers I confirmed were unique (i.e. not yet in Shopify), and my successful deliveries went from 8K to averaging 4K, a decrease of 50%, this after a 50% increase in contacts. Makes ZERO sense, and the only support I'm receiving thus far is to improve my best practices. I'm not against the idea that I could improve my emails, but this has literally never been a problem for me. Not happy at all.
Hey there, Amy here from Shopify. I appreciate the feedback. Its exciting that you experienced some positive results in the beginning, but unfortunate that didn't last after you imported your MailChimp list. Im going to follow up with you via email so I can gather some more information from you and see what might be going on. Amy l Shopify
May 24, 2020
Tried it since it was free. Now I'm going to look for something else. They need to do a lot of work on this to make it worth using.
Hey there, Amy here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, that is needed before you use it. This way I can pass it along to my developers. Amy l Shopify
May 22, 2020
This app isn't very good. I shouldn't have to do a search and create a customer group (which in itself is poorly designed) every time I want to send an email to my customers. I should just be able to view my list of customers direct from the app and select the customers I wish to email. It is completely counter intuitive and painful to use. Being able to save customer groups is handy and should be a feature, but definitely should not be a constraint of creating and sending emails.
Hey there, Amy here from Shopify. I appreciate you taking the time to leave us feedback. I understand the importance of making everything flow as quickly and seamlessly as possible. I'm going to send you an email so we can chat further. Amy l Shopify
May 3, 2020
The layout looks amazing ... BUT. The timing is impossible. When you send it at 6 pm, it means that some MAY get it at 6 pm, but others at 9 pm, some at 11 pm, and the rest of the customers may get it in the time when they are sleeping. That is completely useless as a marketing tool. I tried it three times, and the conversion is about 10% of the sales I used to get using Mailchimp. Sorry Shopify, this will not do, I go back to Mailchimp.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
May 1, 2020
Designed by a team of people never seen or used mailing software before... Do not use it for any critical or timely campaigns. Because when you click send (as in star your email campaign) it doesn't mean they are sending right away, as in all of the other email tools. For example when you ask 3 hours later why even one email sent to your customers they say that's normal. It's normal for them but not the rest of us...
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication between us. Amy l Shopify
April 27, 2020
Your email couldn’t be sent Shopify Email is blocked for your shop. Contact Support to troubleshoot the issue. Whats wrong?
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm sorry to hear of the trouble you are having with our new app. I would be more than happy to dig into this with you and get you all sorted. I'm going to send you an email so we can open up the lines of communication here and get this up and running for you. Amy l Shopify
April 23, 2020
why do offer this app for download to be told that it is not available yet, can you advise when it is available please
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what I can find out for you. Amy l Shopify
Oct. 24, 2020
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here? Update：Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify
April 20, 2020
Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback, that is how we can continue to grow and improve. I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify
April 18, 2020
Shopify Email is coming soon Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.
Hey there! Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you. Amy l Shopify