Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
4.2
feedback
473
chart
#27
All reviews
Review RSS Feed
Nov. 25, 2025
Aug. 7, 2025
Would be perfect if I could: - decide background for inline forms or at least give them one of my color scheme - decide font px and match it with the rest of the website - match the overall look with my website - insert CSS simple prompt and make them work (even the AI is not capable to modify!)
July 22, 2025
This app offers an excellent and easy to use UI, but it currently has a terrible bug: metaobjects that are created from form submission cannot be deleted due to an access problem introduced by a platform update in May 2025: https://shopify.dev/changelog/public-access-for-app-owned-metafields-and-metaobjects-is-now-disabled Our stores expect hundreds of thousands of form submissions and this renders the app unusable since we would quickly exhaust our metaobject quota. I'll definitely keep watch for updates though.
July 24, 2025
Limited customisation, no custom CSS, form submissions are permanent and no way to delete. Cannot customise email sent, very limited options such as changing the colour of the button and text. Appears to have good connectivity with Shopify, customer metaobjects etc. Field validation would also be handy for things like VAT numbers etc
June 10, 2025
Disappointed... Simple to use and free, but you cannot translate the forms, not even with the Shopify native Search and Discovery. Totally useless in a multilanguage site.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Feb. 19, 2025
In theory it is a great tool, but in practice it is super buggy and I never manage to finish because it will show an error of some kind. i.e. the field cannot be empty (but there is text writin in it) or there needs to be a pictrue ( but I selected without picture) So I havent actually managed to set up a form yet
Feb. 19, 2025
While it's great that is completely free, I found it very glitchy. First of all, if you're running multiple forms, you won't be able to select and choose the workflow/email you want to send with a particular form (spent over an hour with customer support, at the end I was told it's not allowed and will only pick one email for all the forms?). Secondly when a customer subscribes, the form disappears and won't show again on the website (usually a pop-up should show up anytime a visitor open the website). Probably something to think about as features but if you're running only one campaign (i.e. getting customers email to subscribe to mail list) then it's a great app.
Feb. 7, 2025
Works well for a single language store, but limited flexibility and no language translation.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Dec. 19, 2024
Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Nov. 26, 2024
It would be better if we could add an image to the right or left of the form
Store
My Store
Using app
About 1 hour
Nov. 22, 2024
At first this app was working great for me, the flow of the forms was exactly what I was looking for. It was sort of a hassle linking it on the pages I needed them on but once I figured it out it looked great. I don't know for how long this has been occurring, because it used to work, but I checked my website on Safari and the multiple forms I had made do not show up on the Safari browser (I checked on multiple devices and no result). When I checked on Chrome they did show up. I am unsure if other people have had this issue, but I'm sure a majority of my traffic uses Safari and will not have access to the forms that would help me as a business tremendously.
Hi there, thanks for reporting this issue. We did identify an issue with Safari and our team worked over the weekend to fix this. Please test again and let us know if you are still seeing a similar issue. We will be notified of any updates to your review and I can follow up with you from there. - Kyle
Nov. 2, 2024
Unbelievably useless App. Sure, it collects data and collects it in Shopify, but it's metadata, which is inaccessible by external no-code tools like Make/zapier. Regardless of what you do the apps cannot read the metadata within Shopify to extract data to tools like Airtable, which are vastly superior database tools. Shopify decided to make it nearly impossible for non-coding people to use form submission data outside of Shopify, therefore this app is useless. IT shouldn't even be an app in the first place and should be fully built into Shopify from the jump, allowing for access to form data for external use. Yuck. The form also likes to glitch and not submit when it feels like it.
Hi there! Thanks for your review. There are ways to export this data out as each new submission comes in. You can read more about that here > https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow Flow also lets you export that data to external systems through something like a HTTP request, giving you another way to send and export the data. Or perhaps exporting to google sheets is a viable option for you. -- Kyle
Oct. 24, 2024
Quiero cambiar el ancho de los campos, pero no puedo ¿Cómo puedo hacer esta modificación?
Gracias por su reseña. En este momento, ajustar el ancho no es posible, pero apreciamos enormemente sus comentarios. Sin duda los tendremos en cuenta mientras trabajamos en mejoras futuras de nuestras características de personalización. - Kyle
Sept. 24, 2024
You can't change the recipient!! Completely absurd.
Hi there! Just wanted to say thanks for the review and that you can now send the contents of a form submission to any email you'd like. You can see more on this page: https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow Once there select the "Send an internal email to a recipient of your choice after a form submission creates a metaobject entry" - Kyle
Aug. 30, 2024
No translations features makes it useless, really.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Aug. 18, 2024
Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.
Hey, there! Thanks so much for your review of Shopify Forms! We have identified a bug and implemented a fix on this, you should no longer be seeing an issue. If you are seeing anything please reach out to our Support Team via our Help Center using this link: https://shopify.link/WJna. -Imogen, Shopify Support
Aug. 14, 2024
Useless for Lead magnets. This doesn't even connect to Shopify flow Should be able to create a form, name, email address then connect the specific form to shopify flow to send out lead magnets and add to mailing lists. It really needs better integration with flow, I have multiple lead magnets but the form is pretty much useless Doesnt do basic things !!!
Hi there, DaVinci! There is a way to do this today, and I'll outline the steps for you below! You need to click more actions in your form and click 'view segment'. Once in your segment copy your segment id, it should be something like "shopify-forms-#####". 1.) Go into Flow create an action called "customer tag added", 2.) Create a condition to check if "shopify-forms-#####" exists. 3.) If yes, create another condition and check if "shopify-forms-#####-submitted" 4.) If no, create an action that will add a customer tags and add "shopify-forms-#####-submitted". 5.) If no to step 3, send an email. It should look something like this: https://screenshot.click/20-24-52qnd-hox3l.png You can copy/paste that .png and it should allow you to see the image!