Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
4.0
feedback
187
chart
#21
All reviews
Rating Breakdown
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Nov. 2, 2024
Unbelievably useless App. Sure, it collects data and collects it in Shopify, but it's metadata, which is inaccessible by external no-code tools like Make/zapier. Regardless of what you do the apps cannot read the metadata within Shopify to extract data to tools like Airtable, which are vastly superior database tools. Shopify decided to make it nearly impossible for non-coding people to use form submission data outside of Shopify, therefore this app is useless. IT shouldn't even be an app in the first place and should be fully built into Shopify from the jump, allowing for access to form data for external use. Yuck. The form also likes to glitch and not submit when it feels like it.
Hi there! Thanks for your review. There are ways to export this data out as each new submission comes in. You can read more about that here > https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow Flow also lets you export that data to external systems through something like a HTTP request, giving you another way to send and export the data. Or perhaps exporting to google sheets is a viable option for you. -- Kyle
Oct. 24, 2024
Quiero cambiar el ancho de los campos, pero no puedo ¿Cómo puedo hacer esta modificación?
Gracias por su reseña. En este momento, ajustar el ancho no es posible, pero apreciamos enormemente sus comentarios. Sin duda los tendremos en cuenta mientras trabajamos en mejoras futuras de nuestras características de personalización. - Kyle
Sept. 24, 2024
You can't change the recipient!! Completely absurd.
Hi there! Just wanted to say thanks for the review and that you can now send the contents of a form submission to any email you'd like. You can see more on this page: https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow Once there select the "Send an internal email to a recipient of your choice after a form submission creates a metaobject entry" - Kyle
Aug. 18, 2024
Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.
Hey, there! Thanks so much for your review of Shopify Forms! We have identified a bug and implemented a fix on this, you should no longer be seeing an issue. If you are seeing anything please reach out to our Support Team via our Help Center using this link: https://shopify.link/WJna. -Imogen, Shopify Support
Aug. 14, 2024
Useless for Lead magnets. This doesn't even connect to Shopify flow Should be able to create a form, name, email address then connect the specific form to shopify flow to send out lead magnets and add to mailing lists. It really needs better integration with flow, I have multiple lead magnets but the form is pretty much useless Doesnt do basic things !!!
Hi there, DaVinci! There is a way to do this today, and I'll outline the steps for you below! You need to click more actions in your form and click 'view segment'. Once in your segment copy your segment id, it should be something like "shopify-forms-#####". 1.) Go into Flow create an action called "customer tag added", 2.) Create a condition to check if "shopify-forms-#####" exists. 3.) If yes, create another condition and check if "shopify-forms-#####-submitted" 4.) If no, create an action that will add a customer tags and add "shopify-forms-#####-submitted". 5.) If no to step 3, send an email. It should look something like this: https://screenshot.click/20-24-52qnd-hox3l.png You can copy/paste that .png and it should allow you to see the image!
June 29, 2024
doesnt make clear what is wrong when trying to save
HI there. Thanks for your feedback. Just wanted to let you know we made some updates to how we display errors. We now describe exactly which area needs to be addressed when you cannot save a form. - Kyle
June 23, 2024
I can't find the data that the user filled in through the form
Hi, there! Thanks for taking the time to complete a review for the Forms App! You should be able to see the information provided by your forms by following these steps from this help document (https://shopify.link/35og): From your Shopify admin, go to Apps > Forms. On the Overview page, do either of the following: To view the submissions for all of your forms, click Total submissions in the metrics section. To view the submissions for a specific form, click the title of the form that you want to view, and then click Submissions in the metrics section. If you need some additional assistance with accessing and managing your forms, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
June 3, 2024
The application is an excellent idea, I installed it to be able to run a Shopify flow automation, I contacted shopify support informing them of the errors in it, and the support team reports that the application does not work, a few days later they report that They already fixed it, but the app still doesn't work, I found several flaws: 1. It doesn't allow you to embed a form on a specific page. I followed the installation instructions step by step, but it doesn't allow you to embed the form. 2. Since I couldn't embed the form, I configured it to appear as a pop-up, but the pop-up also doesn't appear on the only page I want it to appear. It should be noted that I followed step-by-step installation instructions. 3. The only thing they fixed is that the form no longer appears on all pages when activated. The recommendation is to remove the application from the app store if it does not work correctly.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
April 30, 2024
The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.
Hey there! I'd love to help you with this. If you are using a newer 2.0 theme then you can embed the form you wish on specific page templates using the inline form option. You can learn more about this option here: https://shopify.link/zGyK. Create unique templates for each page/collection you need and embed the desired form. If you are using an older theme type, then this option won't be available at this time. You would need to manually embed a form, or using a different form app. Definitely connect with our support team for more details on using page templates! -Shay, Shopify Support
April 7, 2024
The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code
Thank you for your review and feedback. I will be sure to relay this to our developers. -Emily, Shopify Support
April 2, 2024
Comment avoir la possibilité d'avoir une adresse mail dédiées au FORMS ?
Merci pour votre avis. Vous pouvez désormais envoyer toutes les soumissions de formulaires à la revue de votre choix. Vous pouvez en savoir plus ici : https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow Et essayez spécifiquement ce modèle : https://admin.shopify.com/apps/flow/editor/templates/0192976c-a868-72dd-ac2b-e5f7f20fef51 - Kyle
March 27, 2024
This is not a "form" app. It is an app that captures email subscribers only.
Hi there! Thank you for sharing your review. Feel free to learn all about the different form types available here: https://shopify.link/dBJY. If you have any further questions, please don't hesitate to contact us here: https://shopify.link/1w5D so that we can look into this! -Mac, Shopify Support
Jan. 22, 2024
The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.
Thank you for your feedback! Depending on how the customer closes the form the Forms app stores completed submissions in "dismissed-after-submit" local storage in the customer's browser without any expiration date. This means that a customer will not see the form again on the browser they submitted their submission on. If a customer clears their browser cache, they would then see the form once again. If you believe this is not the case and are seeing different behavior, please reach out to us through our Help Center: https://bit.ly/2AWw5VA. We're happy to investigate this further with you. -Shay, Shopify Support
Nov. 1, 2023
It creates new Customers but does not update existing customers with new tags etc so it has limited use case
Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support
Oct. 3, 2023
So far the form builder itself is easy to set up and embed. Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!
Hi, there! I'm glad to hear that you've found the forms easy to manage so far. The data collected will appear on customer profiles. Data for existing customers will be added to their profiles, and the Forms app will create a profile if the customer is new. You can find this data either under the Customers section of your admin, or by going to 'Apps > Forms', selecting a form, and selecting 'View segment' near the top right. I hope this helps! -Sophia, Shopify Support
Aug. 18, 2023
I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.
Aug. 10, 2023
It's not good... You can't style any aspect of it. It has no canned values for State or Country even... Oh, and I can't even receive an email from the form... LOL
Aug. 7, 2023
Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes. The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED. Because of that your better off using the theme popup or getting a different app.