Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
2.7
feedback
96
chart
#270
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June 23, 2024
I can't find the data that the user filled in through the form
Hi, there! Thanks for taking the time to complete a review for the Forms App! You should be able to see the information provided by your forms by following these steps from this help document (https://shopify.link/35og): From your Shopify admin, go to Apps > Forms. On the Overview page, do either of the following: To view the submissions for all of your forms, click Total submissions in the metrics section. To view the submissions for a specific form, click the title of the form that you want to view, and then click Submissions in the metrics section. If you need some additional assistance with accessing and managing your forms, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
June 3, 2024
The application is an excellent idea, I installed it to be able to run a Shopify flow automation, I contacted shopify support informing them of the errors in it, and the support team reports that the application does not work, a few days later they report that They already fixed it, but the app still doesn't work, I found several flaws: 1. It doesn't allow you to embed a form on a specific page. I followed the installation instructions step by step, but it doesn't allow you to embed the form. 2. Since I couldn't embed the form, I configured it to appear as a pop-up, but the pop-up also doesn't appear on the only page I want it to appear. It should be noted that I followed step-by-step installation instructions. 3. The only thing they fixed is that the form no longer appears on all pages when activated. The recommendation is to remove the application from the app store if it does not work correctly.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
April 30, 2024
The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.
Hey there! I'd love to help you with this. If you are using a newer 2.0 theme then you can embed the form you wish on specific page templates using the inline form option. You can learn more about this option here: https://shopify.link/zGyK. Create unique templates for each page/collection you need and embed the desired form. If you are using an older theme type, then this option won't be available at this time. You would need to manually embed a form, or using a different form app. Definitely connect with our support team for more details on using page templates! -Shay, Shopify Support
April 7, 2024
The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code
Thank you for your review and feedback. I will be sure to relay this to our developers. -Emily, Shopify Support
March 27, 2024
This is not a "form" app. It is an app that captures email subscribers only.
Hi there! Thank you for sharing your review. Feel free to learn all about the different form types available here: https://shopify.link/dBJY. If you have any further questions, please don't hesitate to contact us here: https://shopify.link/1w5D so that we can look into this! -Mac, Shopify Support
Jan. 22, 2024
The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.
Thank you for your feedback! Depending on how the customer closes the form the Forms app stores completed submissions in "dismissed-after-submit" local storage in the customer's browser without any expiration date. This means that a customer will not see the form again on the browser they submitted their submission on. If a customer clears their browser cache, they would then see the form once again. If you believe this is not the case and are seeing different behavior, please reach out to us through our Help Center: https://bit.ly/2AWw5VA. We're happy to investigate this further with you. -Shay, Shopify Support
Nov. 1, 2023
It creates new Customers but does not update existing customers with new tags etc so it has limited use case
Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support
Oct. 3, 2023
So far the form builder itself is easy to set up and embed. Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!
Hi, there! I'm glad to hear that you've found the forms easy to manage so far. The data collected will appear on customer profiles. Data for existing customers will be added to their profiles, and the Forms app will create a profile if the customer is new. You can find this data either under the Customers section of your admin, or by going to 'Apps > Forms', selecting a form, and selecting 'View segment' near the top right. I hope this helps! -Sophia, Shopify Support
Sept. 28, 2023
Experiência ruim, não recebia as notificações dos formulários, e também não achei simples de encontra-los.
Sept. 27, 2023
Leider kann ich nicht einsehen welche Optionen meine Kunden ausgewählt haben um meinen Kundenservice zu verbessern. Sehr schade.
Aug. 18, 2023
I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.
Aug. 10, 2023
It's not good... You can't style any aspect of it. It has no canned values for State or Country even... Oh, and I can't even receive an email from the form... LOL
Aug. 7, 2023
Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes. The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED. Because of that your better off using the theme popup or getting a different app.
June 3, 2023
Easy setup, but lacks multi-lang support :-( unusable for stores with primary audience not speaking English
Dec. 22, 2022
It's a good app, but it misses the translation. Not every Shopify user's native language or client is an English-speaking customer.
Dec. 4, 2022
As is it is not really usable as it keeps on triggering even if you close it. If you can add better control over how often and for who it shows as well as translations of all fields then this would be a great app. But as it is now, can't really sadly recommend this even if I would like to.