Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
2.7
feedback
96
chart
#270
All reviews
Rating Breakdown
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June 25, 2024
This app does not use Shopify's recaptcha's (hi spam!) or does it integrate on the trigger side with Shopify Flow.
Hi there, Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support
June 6, 2024
La peor aplicación que he probado en Shopify, llevo 30 minutos haciendo un pop-up y le pongo guarda, y en Shopify me sale como lo configure pero entro a la configuración de pop-up y se me reinicia todo.
May 30, 2024
There is no way to even see the form submission, spent an hour building out a form for wholesale requests only to realize I cant even see what people submit. Whats the point of this app?
Thank you for taking the time and sharing this feedback. Shopify Forms is an email capture and email marketing app, and you can view the custom data submitted by customers - they are stored as custom metafield definitions (https://shopify.link/4ej4). That being said, if you need further assistance or you'd like to share additional feedback, then please don't hesitate to get in touch with us via the Shopify Help Center (https://shopify.link/vRnL). Cheers. -Elias, Shopify Support
May 29, 2024
Like the other reviews said, you can't add the form to just one page, you need to add it shop wide for some reason
We really appreciate your input! Although we don't have a timetable on this being considered to roll-out as a feature, we certainly appreciate the feedback. This helps us steer the direction of the Shopify to continue developing a feature rich platform. - Dirk, Shopify Support
April 16, 2024
I cannot access any responses from the forms being filled out - no way of contacting support.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Forms. To connect with our live support, you can head over to our Help Center (https://bit.ly/2AWw5VA) and type 'Contact Support' into the AI chat box. This will prompt you to log into your shop, so we can investigate further to ensure this gets resolved. - Blair, Shopify Support
March 21, 2024
VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!
Hi! Thank you for your review, and we're sorry to hear about your experience. We'd love to investigate this further, so please don't hesitate to contact us here: https://shopify.link/1w5D so that we can look into this! -Maz, Shopify Support
March 20, 2024
You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.
Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: (https://shopify.link/qqQM) -Emily, Shopify Support
March 6, 2024
having a lot of trouble just trying to make a landing page with an inline form, the popup one is working
Hi, there. Many thanks for taking the time to leave a review for Shopify Forms. We have some information on our help center here about using inline forms, and the types of styling and placement you can use: https://shopify.link/dBJY. Feel free to reach out to our team directly if you are experiencing difficulty using the app, and we would be happy to try our best to assist: https://shopify.link/WJna. -Rick, Shopify Support
Jan. 31, 2024
Not Working
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with Shopify Forms. To clarify, are you having troubles installing the app to your shop? If so, I'd encourage you to try clearing your cache and cookies as well as logging in from an incognito tab to see if this helps to resolve. If after giving this a try you continue to experience issues, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Jan. 22, 2024
I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.
Hey! We appreciate the feedback on the Shopify Forms app. We're sorry to hear that you haven't found it useful to your needs. We'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Dirk, Shopify Support
Dec. 28, 2023
Yeah I created a form, but is it useful? No.
Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support
Dec. 9, 2023
Need to rename to "Shopify Email Sign-up". It is not a "Forms" app like the name implies and 99% of people would think. It is only an email sign-up. If you mistakenly use it for standard Forms (like the name implies) such as customer communication, you will regret it when you later realize you are not notified and cannot access the responses. Seriously - this app has possibly caused merchants more harm than good.
Hi, thanks for your feedback. The Shopify Forms app is an email capture tool that allows you to build your marketing list, through the creation of sign-up forms to collect customer information. If you're looking for a specific feature outside of the ones currently offered within our app, feel free to contact our support team: https://shopify.link/qLKl so that we can help. Thanks! -Kimi, Shopify Support
Dec. 1, 2023
Our entire use case was to "Capture wholesale leads with customizable account request forms." Apparently, we've had 4 people submit requests, but we did not get any notification of this anywhere, and I cannot find where to get the details of their request - only the fact that they were added as customers. I contacted support, and their response was: "Upon reviewing, the Shopify form app enables you to generate personalized forms for gathering customer information. Although the app offers analytics for form submissions and customer segments, it lacks notification functionality and does not provide specific details regarding the requests made through the form. You must manually review the customer information within the app to access the details of the requests." So, the point "Capture wholesale leads with customizable account request forms" is a complete lie. It caused us four missed event requests.
Hi, there! Thanks so much for your review. We have since updated the Shopify Forms app to allow you to turn on notifications. You can find more details in our help document (https://shopify.link/4xw4). Thank you again! - Greta, Shopify Support
Nov. 28, 2023
I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.
Hi, there! Thank you for your feedback. I have shared it with our developers for further consideration. I also wanted to let you know that the Forms app supports over 200 fonts, so you can match it to your theme. Thanks again! - Greta, Shopify Support
Nov. 13, 2023
The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.
Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6
Oct. 30, 2023
You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help. Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help. Do not waste time on this app. Get the alternatives.
Hi Caya Invitation Store, thank you for your review and for letting us know about this issue you are experiencing. Can you please reply back here with your ticket number? I'd be happy to review that for you. -Shay, Shopify Support
Sept. 21, 2023
Customers can get discount adding fake emails, how do you filter real emails on this form, very basic app, need more advanced things...
Sept. 8, 2023
After spending hours building a form with this app I tested it then found out that I do not receive notification emails when someone fills out the form! what is the point of this ? I can see the data If I go to my shopify admin - apps-forms- then select the contact that filled out the form but this is very manual and can easily be overlooked by a busy entrepreneur. I am really disappointed with this, I could expect this with a third party app builder but I chose the shopify forms app specifically to avoid this type of inconvenience.
Aug. 29, 2023
I spent hours creating some new forms for my website when I finally realized that there's no way to receive email notifications when someone actually completes the form. Seriously? It doesn't even have the most basic function, the very reason for having a form in the first place. Waste of time.
July 27, 2023
Couldn't get very far. When needing to chose a discount from the ones already created, the app, first of all, doesnt have a search function therefore very hard to find the code you need, second of all it doesnt show all your discount codes, only some. Therefore impossible for me to select the one created for the popup. Always shocked by how such simple things are not implemented.