Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
4.2
feedback
473
chart
#27
All reviews
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Nov. 21, 2024
Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..
Nov. 21, 2024
It's OK for a very basic use especially for start ups. However disappointing that extraction of the data captured is not possible unless you install another 3rd party app which you might need to pay for.
Hi there! While exporting data directly from metaobjects (where the data is stored) is not yet possible. You can install Flow and use the "export to google sheet template" https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow. Flow is a Shopify app and is free to use. - Kyle
Nov. 6, 2024
Good at collecting the data but to reply directly to a form you need to create a completely new email thread? and can't reply directly to the form submission email? Unless i'm wrong then happy to update review!
Oct. 18, 2024
Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Oct. 25, 2024
****UPDATING MY REVIEW**** They fixed the bug where you cannot uncheck required so updating to 3 stars. Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit. There also appears to be a bug where you cannot uncheck required for First name and Last name fields.
Hi there, thanks for sharing your feedback. We fixed the bug that was preventing you from making first name/last name fields required. Currently, adding css customizations isn't possible. This is an area we've heard feedback around and are looking at ways to improve the design flexibility of forms. For now, customizability is limited to the options in app. - Kyle
June 28, 2024
Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.
Hey, there! Thank you for taking the time to leave a review. We'd like to take a closer look at the issue you're experiencing to help us find a solution. Please feel free to visit our Help Center (https://shopify.link/WJna) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support
June 27, 2024
I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.
Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this along to our development team for potential future implementation. - Dirk, Shopify Support
June 3, 2024
love the out of box ease of use but for more experienced users can we inject custom css to better control the design?
Hi, there. Thank you for your review! It's great to hear you're enjoying the app so far. Shopify Forms doesn't support custom coding, including custom CSS, but I can understand how this would be helpful and I'm happy to pass on your feedback! In the meantime, you can add custom CSS to your themes directly within the Online Store Theme Editor: https://shopify.link/mqxA. -Erin, Shopify Support
Feb. 15, 2024
Great app, but it would be better if we could create a translation for different countries
Hi there. Thank you for taking the time to leave your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Jan. 8, 2024
is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?
Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: https://shopify.link/DYAY. -Olivia, Shopify Support
Dec. 18, 2023
Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css. Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....
Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. We have added the ability to translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Dec. 3, 2023
The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.
Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support
Oct. 17, 2023
I cannot translate the Pop-up. Is there any way to do it?
Hi! Thanks for your feedback. You can now translate your Shopify Forms. https://changelog.shopify.com/posts/translate-your-shopify-forms-into-multiple-languages
Oct. 1, 2023
I cannot received emails once the customer sent in a submission .
Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support
Sept. 10, 2023
I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.
Aug. 31, 2023
Please add URL redirects after form submissions! And provide more options to embed the form and add/delete the landing page.
Aug. 6, 2023
There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option. As a minor improvement, it would be nice to be able to change the font size of the labels. Other than that, it works well!
Aug. 3, 2023
For us it is almost close to perfect. I works perfectly fine and we get tons of new newsletter subscribers. There is only 1 critical thing that is missing. You can use the pop-up to get new newsletter subscribers. But when you have an internationalized website Shopify already knows in which market the customer is shopping because of Geolocation. It would be perfect if it could give the language in the customer account while the customer subscribes to the newsletter. Because then I can also send them newsletters in their language. It is possible to create a extra input field. But we al know, the more input fields the lower the conversion.
July 26, 2023
Bitte liebes Shopify Team: Arbeitet endlich an Features und Fixes... Es kann nicht sein, dass die Form 100 Mal aufpoppt (exit intent), wenn der Kunde es schon geschlossen hat!