Tapcart ‑ Mobile App Builder

Working with the Tapcart team was a genuinely great experience, and Jessica was a huge part of that. She was responsive, proactive, and easy to work with throughout our entire app launch process. If you're looking for a mobile app platform backed by a team that actually shows up for you, Tapcart delivers. Can't recommend them enough.

We’ve been using Tapcart as our mobile app builder for a while now, and it’s been a great choice. It allows us to build the app exactly the way we want, and if we need custom screens, the Tapcart team is there to help. They also provide support when it comes to planning and executing our app strategy.

The worst experience ever. They uploaded the app with issues and old screenshots and then told me that I had to make my own screenshots. A sign of a business that's understaffed or using a small group to do everything. Please do not use this company for your mobile app, it's trash and a scam.

Rating: 1/5 Unfortunately, our experience with Tapcart was very disappointing. A critical feature — displaying customer review images from Judge.me — never worked properly from the beginning. The images either loaded extremely slowly or did not load at all inside the mobile app. This issue was reported multiple times over more than a month but was never effectively resolved. We followed all recommendations, including removing custom blocks and simplifying the product page to the minimum, but the problem still remained. Without review images, launching a mobile app for an e-commerce business simply does not make sense, as social proof is critical for conversion. What was most frustrating was the overall approach to resolving the issue. It should not be the client’s responsibility to diagnose and fix problems in a paid application. Unfortunately, the way this situation was handled by both sides was not acceptable. In the end, we had to cancel our Tapcart subscription and start looking for an alternative solution.

It’s a great app, simply put — better than most other app builders. I just wouldn’t recommend their support. I run a B2B operation, and 98% of my customers are weekly repeat buyers who use their Favourites list to quickly add products to their cart. With the latest update a few months ago, there’s been a major bug in the Favourites list. When adding a product after the 24th item, the screen jumps back to the top and the list reorders itself. It creates a frustrating experience for my customers, and I’ve received multiple complaints. I’ve also shared videos that customers sent us. The only response I’ve received after inquiring was: “It might be best to instruct your users to use the wishlist feature through the browser on their mobile phones until this bug is fixed.” It’s been almost two months now. Edit: 4 months later, still nothing. I don't they've even bothered to look at this issue. If a simple can't be fixed, it beats to have an app at all. I've taken their recommendation and have instructed all of my customers to use the online website for the near future until we find a better app builder. Will not be working with them anymore.

Our account manager Stacey truly goes above and beyond. She consistently keep us updated on the latest features and improvements, make sure we understand how to implement them properly, and are always available whenever we need support. That level of proactive communication and accessibility makes a huge difference and has helped us get the most out of the platform. Highly recommend!

Tapcart is great! Super easy to set up, extremely customizable, and well integrated with the rest of the Shopify tech stack. Our customers love it too. And our CSM is great to work with and super responsive. Highly recommend.

I love Tapcart! Firstly, my CSM is super attentive and quick to get in contact when anything arises! And the platform itself is a much more seamless experience for our customer and converts much better than traditional online store! Also being able to really modify the look/sections down to the nitty gritty top/bottom padding you want - is super helpful for people who aren't 'devs' but know what they need and want done - and can actually execute it themselves with the Tapcart customisations they offer. I love Tapcart - highly recommend to any Shopify user!

Working with Jacob our account manager and the tap cart team has been such a smooth and genuinely supportive experience. From the beginning, they took the time to understand our brand, improving our app layout, issues were fixed quick. Jacob has been reliable, clear and patient. Overall our experience has been excellent.

Jacob H. (our Account Manager) went above and beyond this year to help us with our BFCM promo. We needed help during the evening and on the weekend and he dropped what he was doing to help resolve our issues. Very grateful for his help!

Had THE BEST experience with the implementation process. Very responsive and helpful. Tapcart made it super simple and fast. So happy that we went with this company.

By far the worse mobile app development experience we’ve had with anyone. They’re so confident with your product that they won’t let you cancel the 1K a month in fees. Won’t update our app. They gave us 5 different reps in one year. This was a real disappointment.

Cole and the Tapcart team have been awesome, always sharing updates, guiding us on best practices, and helping our mobile app grow. Great support and a great platform, thank you!

Tapcart has been great at guiding us through this mobile app journey and all the different ways of upgrading our user experience for our customers. We appreciate the consistency, responsiveness, and care that they put into helping us navigate this platform. Cole has been particularly helpful in this process and we are so grateful for all he shows us and introduces to us!

We've been using Tapcart for three years now and have consistently had great service and support from the Tapcart team. Recently, we redid out website and the Tapcart design team was able to recreate those changes seamlessly in the app in less than a week! Having Tapcart has really elevated our sales and people love getting push notifications when new products go online. We highly recommend Tapcart for their ease of use and great support!

Tapcart has been an incredibly helpful partner throughout our mobile journey. Their team is always prompt, knowledgeable, and clear about what needs to be done, no back and forth, no guessing. Whenever we hit a roadblock or have a question, they’re right there with answers that move things forward fast. What sets them apart is how reliable they are during big moments. Whether it's a major app update, a product drop, or a large-scale event app, the Tapcart team always shows up. They’ve helped us feel confident knowing we’re backed by people who care about execution as much as we do. When we think we pushed them too hard, they ask whats more than you thought of. Sky is the limit if you can think it.

TapCart handled everything and we barely had to lift a finger. We could do as much or little as we wanted to, and still have a fully designed and deployed app. We've been live for a few months and already have a lot of downloads! Highly recommend their services.

Tyler has been amazing to work with, always super helpful, quick to respond, and genuinely invested in helping us get the most out of Tapcart. He makes things easy and efficient, and we really appreciate the support! Tapcart has been a strong addition to our overall brand experience and gives us a direct channel to connect with our most engaged customers.

Perfect for Turning Fans into VIPs Tapcart has been a game-changer for our brand. As a music merchandise company, we wanted a way to treat our audience—especially our Grateful Dead and Phish fans—like the VIPs they are. With Tapcart, we launched a mobile app that feels like an exclusive backstage pass. We’re able to drop early access, app-only offers, and push notifications that feel personal. It’s deepened loyalty and boosted conversion. Integration with Shopify is seamless, and the support team is top-notch. If you have a passionate community, Tapcart helps you serve them in a way that feels special.

As the Marketing Director at NutraBio, ensuring our customers have a seamless mobile experience is a top priority. Tapcart has played a key role in making that happen. Their support team has helped us implement unique features without the need for internal development, saving us time and resources. They are responsive, reliable, and genuinely invested in our success, especially when it comes to resolving time-sensitive needs. Thank you, Tapcart, for being an incredible partner.