Shopify Order Printer
Print customized pick lists, invoices, packing slips and more
Rating
3.2
feedback
334
chart
#388
All reviews
Review RSS Feed
May 24, 2024
OMG! Who on earth thought this app was an improvement! The old one worked, why change it? I've cut and pasted the text from the old template but it's not even close when viewed on the new order printer. The fonts are lost, totals and discounts are missing, ship to address is gone. We're not doing anything complex here, just wanting it to list the customers order, their address and what they paid for it. I can probably figure out the code to change to get it right but it's going to take a while. If anyone from Shopify is listening you REALLY have to sort this out and at least delay the removal of the legacy app to allow people time to fix your mess.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. To migrate any custom templates however, you can follow the steps outlined in this Guide: https://shopify.link/yevg. If you're having some troubles with those steps, please feel free to follow up with us, so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
June 14, 2024
UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR! Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
May 24, 2024
Missing: order. shipping name, tax percentage, shipping method. Nog showing: paid by (outside the table), ebay tax. Still no footer, which is quite normal on invoices.
Hi, there! Thanks for taking the time to leave us a review for the new Shopify Order Printer app. If you're attempting to migrating your template to the new app, and data is not appearing as you expect, please refer to our Help document we've crafted on migrating templates: https://shopify.link/18NL. If you're still experiencing issues with your tempalte after consulting the help doc, please reach out to our Team directly for additional support: https://shopify.link/vRnL. -Imogen, Shopify Support
May 24, 2024
You can't even transfer old templates... either missing something or errors
Hi there! Thanks for your feedback. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app. You can find more information here: https://shopify.link/18NL. Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Moira, Shopify Support.
May 23, 2024
Like others have said; typical Shopify wasting time and resources to "update" an app that didn't need updating, only to make it worse. Importing our template from the old app also didn't work, it was missing information and came in much smaller and difficult to read. Frustrating as someone who paid for my template in the old app, because I will now need to pay more money to get a new template. A complete waste of money when the old app works fine.
Hello! Thank you for your feedback and review for the new Shopify Order Printer App. We're sad to hear about your issues migrating your old template to our new app. We've crafted a help document here (https://shopify.link/18NL) to assist with making the changes needed to ease migration. If you're still experiencing issues with your template after consulting our migration doc, please reach out to us directly for support: https://shopify.link/vRnL. -Imogen, Shopify Support
May 23, 2024
Worst move ever by Shopify, a huge step backwards from the Legacy version. 0 Stars!
Hi, thanks for your feedback. It helps us decide which updates and changes to make moving forward. Rest assured, your comments will be shared with our development team. We appreciate your patience as we continue to refine this new app to better meet our merchants' needs! - Moira Shopify Support
May 23, 2024
If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary
Hi, there. Thank you for taking the time to share your feedback with us. We will definitely share your comments with our product development team, so they can consider your suggestions as they continue to innovate and refine our products. -Victoria, Shopify Support.
May 23, 2024
Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.
Hi, there! Thank you for taking the time to share your valuable feedback. Your input is essential in helping us improve our products and services. Rest assured, that we will pass this information on to our dedicated product development team for review. -Victoria, Shopify Support.
May 23, 2024
This app is terrible! Not only can I not customize the template, it prints blank pages. lol Please come up with something better for those of us who don't know code.
Hi, there! Thank you for reaching out. In order to make your templates work in the new app, you'll need to replace the legacy variables with the new variables. You can contact our authenticated Support via the Shopify Help Center (https://shopify.link/vRnL) for assistance. We appreciate you sharing your feedback in regard to the app. I've gone ahead to share your request with our Product Development team for review. While we can't guarantee if or when this will be implemented, rest assured it has been shared. -Victoria, Shopify Support.
May 23, 2024
Our template does not work in the new version of order printer. Banner says to reach out if there are any issues with custom tempaltes but there is no way to actually reach out that we can find.
Hello! It sounds like your template from the legacy app might include variables that need to be updated: https://shopify.link/18NL. For further support, our team is available 24/7 via the Help Center: https://shopify.link/1w5D. The virtual assistant there will lead you to the available contact options if it isn't able to answer your questions. -Sophia, Shopify Support
May 23, 2024
Had no issue with installing, migrating the template, and implementing it into the workflow of our daily operation.
May 23, 2024
Zag erg op tegen het moeten aanpassen de liquid templates. Na een uurtje worstelen bleek dat erg mee te vallen. Een echt probleem is het kleine voorbeeldschermpje, dat niet 1:1 het printresultaat laat zien, en bovendien op een zo kleine schaal - klein lettertype - dat je er maar weinig aan hebt. Vraagt aandacht. In legacy kon je bouwen op het printvoorbeeld - handig wanneer je een template wilt, of zoals bij de transitie móet aan passen. Werk aan de winkel
May 23, 2024
Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
May 22, 2024
crap templates - too confusing to even try and customize
Hi! Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. - Moira, Shopify Support
May 22, 2024
It wasn't broke! NOW it is. For all the reasons you have all of the generous one star reviews! if there was a NO STAR you would have it.
Hi there! We appreciate your feedback on the new Order Printer app. We recognize your concerns about the changes and your preference for the previous version. Your input is extremely important to us, and we are diligently working to resolve the issues highlighted by merchants. - Moira, Shopify Support
May 22, 2024
Totally agree!! Why change what is not broken!! I am not a programmer nor do I want to be!! Please go back to the original!!
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support
May 22, 2024
all old templates are gone!
Hi, there. Thank you for reaching out and sharing your review. If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app. In order to do so, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. You can find more information here: https://shopify.link/18NL. Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Victoria, Shopify Support.
May 22, 2024
Expect lots of bugs and zero help from shopify support as shopify requires transition to this "new" Order Printer. This "new" Order Printer does not work correctly with any customizations/templates from the "legacy" Order Printer, and Shopify's support staff are zero help. Shopify's support page on transitioning from the "legacy" Order Printer to this "new" Order Printer is woefully inadequate, too. With this new Order Printer, Shopify changed all their liquid formats plus simple template code that worked perfectly on the "legacy" Order Printer no longer works on the "new" Order Printer...and nobody at Shopify can say why...or offer real solutions. What's more, if you use any 3rd party providers on your shopify store to help manage inventory, pickup/delivery, locations, bundles, discounts, tipping, just about anything...expect additional issues using this "new" Order Printer...and Shopify support is again zero help because they use 3rd party providers as a scapegoat. Don't get us wrong -- the "legacy" Order Printer was far far far from great...it required a TON of template customization to be even remotely useful. This is still the same for this "new" Order Printer...except that Shopify has thrown in the "bonus" of mysterious liquid and code changes (seemingly in secret, leaving both customers and support staff to stumble upon them as bad surprises). With this "new" Order Printer, Shopify shows yet again how out of touch they are with us customers doing business in the real world. Difficult to see this "new" Order Printer as more than a thinly veiled attempt to squeeze more money out of customers by providing substandard products and service that leave customers in the lurch unless they pony up $$ for a yet another 3rd party app to band-aid Shopify's poor product and service. Do better, Shopify. If we don't say something, they never will.
Thank you for sharing your feedback. The new app is intended to offer improved performance, so we want to ensure that it is functional for your business. Our developers will take your thoughts into consideration for future updates. -Sophia, Shopify Support
May 22, 2024
What a mess! Why replace a perfectly functioning App with a new App that makes no real contribution? All the custom templates I had created have to be redone, the code I had written doesn't work in the new App. I'm very, very disappointed! I will use the previous Order Printer Legacy App as long as I can and I hope that Shopify will intervene and fix this serious damage.
Thank you for your feedback and review. We switched over to a new tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
May 22, 2024
Don't fix what isn't broken. The older Order Printer app works so much better. I don't want this new app, and none of the other Shopify users I know do either. Don't take away the legacy one in August. If you do, we'll just switch to another third-party app that actually works.
We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is valuable to us, and we are actively working to address the issues raised by users like you. -Emily, Shopify Support