Shopify Order Printer
Print custom packing slips, invoices, pick lists, and more
Rating
3.1
feedback
322
chart
#481
All reviews
Review RSS Feed
May 19, 2024
WHY? Why would you subject us to such an app? Almost useless- missing data (SKU's), hard to read- too small font, no lines, etc. etc. etc. Going back to legacy for now then looking for something else.
Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
May 19, 2024
VERY difficult to migrate, cannot find any way to customize anything. Instructions for migrating are lacking. Printer preview is not accurate. I've installed/uninstalled multiple times but cannot get setting to show as described in the instructions.
Hi there. Thank you for providing that feedback. We have a great help guide here: (https://bit.ly/4c1oIZ8) on how to customize you templates. If you need any further help, please contact us via the Help Center: (https://shopify.link/1w5D). -Moira, Shopify Support
May 18, 2024
Definitely a huge step backwards. Now we can't select and copy multiple documents/orders at a time in the preview page. We used to rely on this every day, copying and pasting into a blank text editor to generate a packing list of multiple orders in a single page.
Hi, there! Thank you for your review on the new Order Printer app. We have switched over to a different tech stack that provides a better foundation to grow and roll out features. We appreciate your feedback as we continue to improve! - Greta, Shopify Support
May 18, 2024
Garbage. Requires coding knowledge to change the template. I can do it, but it'll take an afternoon as it isn't something I do on a regular basis. This not user friendly and clearly, no one checked UX before pushing this to production.
Hi, there! Thank you for your review. I'm happy to pass on this feedback as we are always working on ways to improve our features. In the meantime, we have a guide here (https://shopify.link/35gn) that can help you make changes to your templates. You can also reach out to our support team for more help here: https://shopify.link/vRnL. -Erin, Shopify Support
May 18, 2024
I have custom invoice template design but this Order Printer app doesn't let me use it. Shopify will stop running the old Shopify Order Printer app soon which allows me to use the custom invoice template, and they are asking me to switch to this one. I don't want to switch to the worse ver. Please don't make things worse.
Thank you for your feedback. We have a guide to help you migrate your template here: https://shopify.link/18NL. The new app is intended to offer better performance, so while it may take some time to migrate and customize your template, we hope it will be a better experience for you in the long run. If you need any help, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
May 18, 2024
I wanted to import the templates from the old app into the new one, but the fonts are not being carried over.
Hey, there! If the font changes you want to make are within the scope of our Design Policy, our Theme Support team may be able to customize the for you. Please get in touch with us via the Help Center so we can look into this: https://shopify.link/1w5D. If our Theme Support team isn't able to help, I recommend posting in the Shopify Community forums for suggestions from other merchants and developers: https://shopify.link/7kzD. -Sophia, Shopify Support
May 17, 2024
why ? current one is perfect, and is all set up how we need it to be . new one is generic and clunky ..and not at all easy for the non techy . not happy . change for change sake
Hi! We built the new Order Printer app to improve the interface and offer better performance. I appreciate your feedback, and I'm sorry to hear you haven't enjoyed your experience with the new app so far. If there are any specific feature requests you would like us to share with our developers, please let us know any time via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
May 17, 2024
definitely not apples to apples here. they tell you to just copy and paste your old template but it just breaks other things on the template. there's no support too. why change something that wasn't broken?
Hey, there! It's possible that your previous templates contain legacy variables that need to be updated for the new app. Check out our migration guide here for details: https://shopify.link/18NL. Our team is here to help 24/7 if you require further support: https://shopify.link/1w5D. -Sophia, Shopify Support
May 17, 2024
I was able to set up my previous templates here because I have some coding experience, but I think it would be difficult for those without any coding experience to do so. The help documentation only shows how to code some lines, and you cannot directly copy and paste over the old code (it won't format properly). Even after I set up the templates the way I'd like and the previews showed the correct format, when I try to print multiple packing slips, whole sections of orders are just missing in the printout. It's impossible to use even if you get the templates set up correctly. I will be continuing to use the legacy printer until either it expires or this app gets fixed.
Thank you for your review! I appreciate your feedback about ease of use for those who might not have coding knowledge. Regarding the missing information from your templates, please contact us via the Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support
May 17, 2024
This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good. To make this app better, please add: 1. More templates 2. WYSIWYG editor, or another way to modify the template without code 3. An easier way to migrate templates 4. Easy way to add pictures, QR codes, and other media 5. A packing slip that does not include prices by default If you can't match even the basics of what the legacy app provided, please do not make us migrate.
Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support
May 17, 2024
New order print is horrible. There are no sku's on the invoices and it is including my corporate information and DBA on the invoice. Totally NOT wanted. Can't figure out how to fix it
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
May 17, 2024
Wow, this is just laughably bad. Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement. I will hold out hope that Shopify makes this app functional by August.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support
May 17, 2024
Shopify....Whats the deal here! Usually you make things easier and more user friendly. What you did was take an effective and streamline order printer and complicated it. This is difficult to navigate and set up. As business owners we do not need you making things harder for us!
Hey there! Thanks for your review. I understand that navigating the new Order Printer app might be challenging at first, but I'm confident it'll become easier as you use it more. If you need any help along the way, feel free to check out this guide: https://shopify.link/7kmo. We're here to support you! -Summer, Shopify Support
May 17, 2024
Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero. Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath! I don't understand code so have no idea how to alter anything so lets look for a new app!
Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and share specific comments through a support ticket at https://shopify.link/WJna. Our support team will be happy to pass them along to our app development team. -Summer, Shopify Support
May 17, 2024
extremely disappointed with this app, the old app was great, had my template just how I needed it for my business, new app does not support the same template, VERY DISSAPOINTED
Hey, there! Thank you for your review and I'm sorry to hear you didn't have a great experience with the new Order Printer app. I'll make sure to pass this on to our development team so we can consider it for future updates. -Summer, Shopify Support
May 17, 2024
This app is horrible, the original worked much better. Once again take something that works and trash it. I am really starting to think the developers have never sold anything in there lives.
Hey, there! Thanks for your review. We definitely hear you and we appreciate you taking the time to share your feedback. We'd love to learn more about the specific improvements you would like to see in the new Order Printer app. If you're open to it, feel free to create a support ticket by visiting our Help Center (https://shopify.link/WJna) and one of our support advisors will share your feedback with the development team! -Summer, Shopify Support
May 17, 2024
Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting. It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice. I won't go into the packing note showing pricing, or the order list with the date overwriting the order number. Was this coded by a schoolboy with zero business experience? This was an opportunity to produce a really useful app and instead we have this pile of poo.
Using app
17 minutes
Total reviews
3
Average rating
3.7
Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support
May 17, 2024
The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.
Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In the meantime, please refer to our guide on customizing templates with the new app: https://shopify.link/p131. -Sophia, Shopify Support
May 17, 2024
I assumed I could just copy over the code from the old app, but it no longer works as the subtotal / total fields no longer add up. Why change something with no support or at least option to customise the look and design of the invoice?
Hello! It sounds like your previous template might include some legacy variables that will need to be updated for the new app. Please refer to our migration guide here for details: https://shopify.link/18NL. You can also contact us any time via the Help Center if you require further assistance: https://shopify.link/1w5D. -Sophia, Shopify Support
May 17, 2024
Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.
Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If there is additional feedback you would like to provide, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support