All reviews

Rating Breakdown

  • 5
    22% (63 ratings)
  • 4
    9% (26 ratings)
  • 3
    5% (14 ratings)
  • 2
    4% (11 ratings)
  • 1
    59% (167 ratings)
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1 / 5 Share

May 17, 2024

definitely not apples to apples here. they tell you to just copy and paste your old template but it just breaks other things on the template. there's no support too. why change something that wasn't broken?

Using app

About 23 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hey, there! It's possible that your previous templates contain legacy variables that need to be updated for the new app. Check out our migration guide here for details: https://shopify.link/18NL. Our team is here to help 24/7 if you require further support: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

I was able to set up my previous templates here because I have some coding experience, but I think it would be difficult for those without any coding experience to do so. The help documentation only shows how to code some lines, and you cannot directly copy and paste over the old code (it won't format properly). Even after I set up the templates the way I'd like and the previews showed the correct format, when I try to print multiple packing slips, whole sections of orders are just missing in the printout. It's impossible to use even if you get the templates set up correctly. I will be continuing to use the legacy printer until either it expires or this app gets fixed.

Using app

24 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review! I appreciate your feedback about ease of use for those who might not have coding knowledge. Regarding the missing information from your templates, please contact us via the Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good. To make this app better, please add: 1. More templates 2. WYSIWYG editor, or another way to modify the template without code 3. An easier way to migrate templates 4. Easy way to add pictures, QR codes, and other media 5. A packing slip that does not include prices by default If you can't match even the basics of what the legacy app provided, please do not make us migrate.

Using app

About 23 hours

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

New order print is horrible. There are no sku's on the invoices and it is including my corporate information and DBA on the invoice. Totally NOT wanted. Can't figure out how to fix it

Using app

1 day

Total reviews

4

Average rating

4.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support

1 / 5 Share

May 17, 2024

Wow, this is just laughably bad. Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement. I will hold out hope that Shopify makes this app functional by August.

Using app

About 16 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback with our developers. - Blair, Shopify Support

1 / 5 Share

May 17, 2024

Shopify....Whats the deal here! Usually you make things easier and more user friendly. What you did was take an effective and streamline order printer and complicated it. This is difficult to navigate and set up. As business owners we do not need you making things harder for us!

Using app

7 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hey there! Thanks for your review. I understand that navigating the new Order Printer app might be challenging at first, but I'm confident it'll become easier as you use it more. If you need any help along the way, feel free to check out this guide: https://shopify.link/7kmo. We're here to support you! -Summer, Shopify Support

1 / 5 Share

May 17, 2024

Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero. Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath! I don't understand code so have no idea how to alter anything so lets look for a new app!

Using app

1 day

Total reviews

2

Average rating

3.0

Developer Reply

Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and share specific comments through a support ticket at https://shopify.link/WJna. Our support team will be happy to pass them along to our app development team. -Summer, Shopify Support

1 / 5 Share

May 17, 2024

extremely disappointed with this app, the old app was great, had my template just how I needed it for my business, new app does not support the same template, VERY DISSAPOINTED

Using app

5 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hey, there! Thank you for your review and I'm sorry to hear you didn't have a great experience with the new Order Printer app. I'll make sure to pass this on to our development team so we can consider it for future updates. -Summer, Shopify Support

1 / 5 Share

May 17, 2024

This app is horrible, the original worked much better. Once again take something that works and trash it. I am really starting to think the developers have never sold anything in there lives.

Using app

21 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hey, there! Thanks for your review. We definitely hear you and we appreciate you taking the time to share your feedback. We'd love to learn more about the specific improvements you would like to see in the new Order Printer app. If you're open to it, feel free to create a support ticket by visiting our Help Center (https://shopify.link/WJna) and one of our support advisors will share your feedback with the development team! -Summer, Shopify Support

1 / 5 Share

May 17, 2024

Absolutely appaling, order printer wasn't great but this is far worse, I was hoping it would at least have the ability to produce credit notes, not a chance it looks like they have just taken the data which the original app used and then put it together with awful formatting. It doesn't even show your VAT number! What use is that? It also shows the website name instead of the correct business name so totally useless as a VAT invoice. I won't go into the packing note showing pricing, or the order list with the date overwriting the order number. Was this coded by a schoolboy with zero business experience? This was an opportunity to produce a really useful app and instead we have this pile of poo.

Using app

17 minutes

Total reviews

3

Average rating

3.7

Developer Reply

Hi there! Thanks for taking the time to share your thoughts with us here. We'd like to record your feedback internally as a merchant request. If you can reach out via our Help Centre here: https://shopify.link/VRd6 we can ensure your critical feedback is shared with the correct internal team. -Don, Shopify Support

1 / 5 Share

May 17, 2024

The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.

Using app

7 minutes

Total reviews

7

Average rating

4.3

Developer Reply

Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In the meantime, please refer to our guide on customizing templates with the new app: https://shopify.link/p131. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

I assumed I could just copy over the code from the old app, but it no longer works as the subtotal / total fields no longer add up. Why change something with no support or at least option to customise the look and design of the invoice?

Using app

6 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hello! It sounds like your previous template might include some legacy variables that will need to be updated for the new app. Please refer to our migration guide here for details: https://shopify.link/18NL. You can also contact us any time via the Help Center if you require further assistance: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

This is absurd! The old app changed to Legacy and we have to download a new app. The new app doesn't have an option to make it easy to customize. We're so overload of work and now have to find a way to customize the template or find one that works and to make it like the old template we used to have for our store. The previous one we have paid for and done so much work for it.... What's the point? Please bring back the old one for us!

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there! I appreciate that it will take some time to migrate to the new app. The intention of the new app is to offer an improved interface and better performance, so we want to ensure that it works well for your business. If you have specific feature requests or if there's any other feedback you'd like to provide, please contact us via the Help Center so we can share your thoughts with our developers: https://shopify.link/1w5D. Thank you. -Sophia, Shopify Support

1 / 5 Share

May 17, 2024

Changed my entire template, If you are developing a new app at least make your template attractive. Shopify can't invest that much for their users ? to atleast provide professionals invoices for their clients.

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for your feedback on the template design! We would love to hear more about what you want the template to look like so we can share the feedback with our developers. If there is additional feedback you would like to provide, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support

1 / 5 Share

May 16, 2024

We were happily using (the old) Shopify Order Printer. All the templates were set up perfectly. Tried importing the code in to the new Shopify Order Printer, and it doesn't work. Pretty poor migration strategy from Shopify. At least the old app is still working... for now...

Using app

5 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. We appreciate your feedback around this new app launch. We have a help document here (https://shopify.link/Qjbv) that we recommend folks review if they're looking for some guidance with migrating over to the new version of the App. If you encounter any issues when completing the migration process, please reach out to our Support Team: https://shopify.link/vRnL. -Imogen, Shopify Support

1 / 5 Share

June 3, 2024

**have tried to put our customised template in the new order print app and it will not work. Have followed the instructions to show certain information - guess what still not working. Spoke to live chat, need to wait for the theme team to get back to me, when will this happen? having extreme troubles printing today and no one can help as we aren't in USA business hours. GREAT CUSTOMER SERVICE. not sure why you changed it 118 one star reviews says it all. How about you listen to your paying customers???** Why fix something that wasn't broken, typical shopify, works on things that aren't required, still haven't come up with a concept to know when an order has been downloaded / printed, I had to create my own tags to say last printed, pity that cant work on other things in the back end like being able to sort products by price, can live on the website, but not in the back end for editing prices, only asked 5 times over 2 years, get told thats a great idea, guess they are too big too listen

Using app

19 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi, there. Thank you for your review. We updated the app to improve its performance, but we can completely understand how changes like this can impact merchants. I'm happy to pass all of this feedback on to our team who looks into improvements we can make. I also wanted to let you know that you can currently sort products by price in the back end of Shopify: https://shopify.link/BPr7. If you need any help with the app or your shop in general, please contact our support team here (https://shopify.link/vRnL) so we can take a look at it with you. -Erin, Shopify Support

1 / 5 Share

May 16, 2024

My existing templates don't work with the new app. The order number, date, and barcode are all missing—three items that are essential for picking and packing orders. If you use the Order Printer Templates app they have posted an article about the compatibility issues with the new app: https://help.forsbergplustwo.com/en/articles/9337402-compatibility-with-shopify-s-new-order-printer-app

Using app

About 22 hours

Total reviews

7

Average rating

4.4

Developer Reply

Hello! Thanks for your review of the Order Printer App! If you're having issues migrating your pre-existing templates to the new Order Printer App, check out this help document: https://shopify.link/Qjbv. If you're encountering some specific issues when completing the migration, please reach out to our Support Team directly so we can lend a hand: https://shopify.link/vRnL. -Imogen, Shopify Support

1 / 5 Share

May 16, 2024

Packing list should not have price information on it. Copy and past old templates does not carry everything over.

Using app

About 1 hour

Total reviews

4

Average rating

4.0

Developer Reply

Hey there! Thanks for your review. I'm pleased to let you know we've removed the prices from the packing slip. If you still see them on your end, I suggest creating a support ticket through our Help Center (https://shopify.link/WJna), so our support team can investigate. As for the templates, I'll make sure to pass your feedback along to our development team. Thanks! -Summer, Shopify Support

1 / 5 Share

May 16, 2024

A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel. Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it cuts off the text at the bottom of the order. Half way through the shipping line it just cuts off and leaves off everything past that (order notes, etc) Address function decided the address needs extra space added above and below that cant be controlled.

Store

AgAg

Using app

About 1 hour

Total reviews

4

Average rating

3.0

Developer Reply

Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to loop our app development team in about your feedback so they can consider it for future app improvements. -Summer, Shopify Support

1 / 5 Share

May 16, 2024

Terrible

Using app

5 minutes

Total reviews

7

Average rating

4.0

Developer Reply

Hi, there! I'm sorry to hear that you're not enjoying the new Order Printer app. If there is any specific feedback you'd like to share, or if you have any questions about using the app, please let us know: shopify.link/1w5D. -Sophia, Shopify Support