Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.2
feedback
529
chart
#729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
37%
-
More than a year
57%
Reviews Summary
The reviews for this Shopify POS app highlight several common themes. Users mention issues with billing, lack of support for multiple locations, limited features, poor customer service, and hardware compatibility problems. Many users feel that the app is not suitable for larger operations or businesses with complex needs. On the positive side, some users appreciate the user-friendly interface and integration with the Shopify online platform. However, the negative aspects seem to outweigh the positives, with concerns about high costs, billing discrepancies, technical issues, and overall dissatisfaction with the functionality of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2025
The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.
March 20, 2025
I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.
Thank you for sharing your review and providing important context. Our team can certainly help you navigate using the POS app for large stores with multiple locations and staff. Please contact us any time directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. If there is any specific feedback, we'll also provide this our developers to improve those areas and ensure we're providing the best features possible! - Rick, Shopify Support
Feb. 12, 2025
Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke
Hi there, appreciate you taking the time to share your feedback with us! Sorry to hear you were unable to set up your store in time! Our support team is available 24/7, we can certainly help you finish setting up your store and look into your Billing if you were unable to use the POS app. Please reach out to our team at help.shopify.com and we can help you with that! - Rick, Shopify Support
Jan. 30, 2025
JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.
Store
My Store
Using app
2 months
Hi there, thanks for taking the time to share this feedback! We would certainly only want to charge you if your store is actively using the POS Pro subscription for in-person sales. If you wish to query your billing, please reach out to our team at help.shopify.com and we'd be happy to look into it for you! - Rick, Shopify Support
Jan. 20, 2025
Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.
Thank you for taking the time to share your review. I understand your concern about your subscription, and our team can certainly assist you further with this. Please get in contact with us through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support and we'll be able to look into this for you! - Rick, Shopify Support
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