Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.0
feedback
382
chart
#1,444
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
4%
-
Less than a year
38%
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More than a year
57%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, highlighting various issues and frustrations experienced by ecommerce merchants. Common themes include poor customer service, slow processing times, lack of essential features, high costs for limited functionality, unreliable hardware, and difficulties in integration with other systems. Merchants have expressed disappointment with the app's performance, especially in comparison to other POS systems they have used in the past. The lack of flexibility, inadequate support for small businesses, and constant updates causing disruptions have also been major concerns. Overall, the app seems to fall short of meeting the needs and expectations of users, leading to dissatisfaction and challenges in day-to-day operations.
Highlights
Review RSS Feed
All reviews
Dec. 21, 2025
Absolutely trash. App lags every time you try to login, doesn't find most of my inventory in search and just at the worst time when you have s customer in front of you and maybe more waiting you get flustered and fuck everything up Shopify, this is not fit for purpose sort it or ditch it
Dec. 17, 2025
Customer service has been extremely disappointing. This app was installed in the PRO version by a developer who has since had their access revoked. We are a production kitchen and do not operate a POS or retail checkout, so this app has never been required or used. Despite this, I’ve only recently discovered that we’ve been paying for the subscription for years. The team can clearly see there has been no usage at all, yet they have refused any form of refund, hiding behind policy rather than exercising discretion. As a small business ourselves, we regularly offer gestures of goodwill to customers when mistakes happen, even when policies technically allow us not to. It’s disappointing to see none of that same understanding or flexibility extended here, especially given the clear lack of use and circumstances surrounding the installation. Very disappointing experience overall.
Hi there, I really appreciate you sharing your feedback with us. It’s understandable that finding you’ve been paying for an unused app is certainly frustrating and that mistakes happen, and I appreciate that you’ve already contacted our team, but have yet to see a refund. I can assure you that our Billing team has the ability to offer gestures of goodwill in certain cases such as yours, it may just be that your case hadn’t yet reached the right team, and I apologise for the result so far. I encourage you to reach out to our team again via https://shopify.link/vRnL - our chat Support Advisors can work live with our Billing team to make sure we can resolve this for you. - Rick, Shopify Support
Nov. 9, 2025
The update that happened in Spring 2024 made it so slow to process orders. You have to click 9-10 times to get the most basic sale done. Im looking for a better option now
Hi there, thank you for taking the time to share your review with us! I understand your concern about slowness with processing orders - the update included many improvements to the POS app, so I suspect the slowness is due to your device storage or operating software being out of date - our team can certainly assist you further with this! Please get in contact with us through help.shopify.com for a chat, or call us by reaching the number inside the POS app under More > Support > Contact Support and we'll be able to look into this for you! - Rick, Shopify Support
Oct. 15, 2025
You can have over Millions in sales and over 5 Years.But they can suddenly hold your entire companies payments. Without a good reason. im absolutely shocked they think that any small to medium business would stand for such practice. I immediately switched back to my old POS Also doesn't work on Desktop/Laptop needs to be NEW apple Ipad ( old ones will lag ) . And of course you need to buy theirs ecosystem products otherwise all other products have compatibility issues... shop is great for your website but they CLEARLY missed the mark here.
Hi there! Thank you for taking the time to share your feedback with us. I understand our payments team does hold payments only to check your business information and make sure the payments are being deposited correctly and securely. I know it can be frustrating to see this hold, and we appreciate your patience as it is an important process for you to be able to be paid. If you need immediate support with this, I encourage you to contact our support team through chat at https://shopify.link/vRnL and we’ll help to get it processed as soon as possible! As for the POS device compatibility, I totally hear you there! The ability to use the POS app on desktop and laptop is a popular request, so I’ve added your feedback for our POS developers to potentially make it supported for those devices, as well as other currently un-supported retail hardware. Thanks so much! - Rick, Shopify Support
Sept. 3, 2025
I came here to read recent reviews because we are still struggling with syncing between our in-store square system and our Shopify website and I keep HOPING Shopify POS systems have improved. By the reviews I read, obviously not. We've tried Shopify POS TWICE and both times it was unreliable. No peripherals - barcode scanner, credit card machine - would remain connected to the iPad so we would have to jump through hoops, WITH CUSTOMERS WAITING IN LINE to reconnect them. Customer support sent us 3 pages of instructions which were insane & STILL didn't fix the problem. HOW CAN SHOPIFY INVENT THE BEST RETAIL SOFTWARE SYSTEM/WEBSITE BUT CAN'T DO POS WORTH A DAMN? So incredibly frustrating.
Hi there, we appreciate you taking the time to share your feedback with us! It's unfortunate to hear of the disconnection issues and understand that the emailed instructions can be overwhelming as there's many steps we need to check. For cases like this, our support team is available 24/7 for live troubleshooting, where we have much more success guiding you 1-on-1 with all the steps to ensure they stay connected. You can start a live chat with our team at help.shopify.com, or call us through the POS app by going to ... > Support > Contact support and call the number you see there. Our team will guide you check your app settings and ensure your devices stay connected! - Rick, Shopify Support
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