Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.1
feedback
530
chart
#747
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
37%
-
More than a year
58%
Reviews Summary
The reviews for the Shopify POS app highlight several common themes. Users express frustration with the app's performance, citing issues such as slow updates, system failures during high-demand events, and lack of stability. Many reviewers mention the high cost of the app compared to its limited features, with some feeling misled by the advertised capabilities. Additionally, there are complaints about poor customer support, including difficulties in reaching a representative for assistance and slow response times. Users also point out specific functional limitations, such as the inability to customize order history views for staff and challenges in managing inventory across multiple locations. Overall, the reviews indicate a lack of satisfaction with the Shopify POS app, particularly for larger or more complex retail operations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 26, 2025
The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!
April 21, 2025
I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!
April 8, 2025
The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.
Thank you for sharing your feedback with us. We value your insight from your experience using our hardware! The POS Terminal is designed to be solely a customer-facing payment terminal, I can see how there may have been some confusion as it does look similar to the POS Go which is no longer available. I also appreciate your points on automated discounts for the POS Lite plan and Hardware order cancellations; I have provided these points of feedback to our team to improve that feature and process. If you have any other feedback, please reach out to our support team at https://shopify.link/vRnL and we can help you further! - Rick, Shopify Support
March 20, 2025
I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.
Thank you for sharing your review and providing important context. Our team can certainly help you navigate using the POS app for large stores with multiple locations and staff. Please contact us any time directly from the POS app by going to ≡ More > Support > Contact Support and call the number you see there. If there is any specific feedback, we'll also provide this our developers to improve those areas and ensure we're providing the best features possible! - Rick, Shopify Support
Feb. 12, 2025
Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke
Hi there, appreciate you taking the time to share your feedback with us! Sorry to hear you were unable to set up your store in time! Our support team is available 24/7, we can certainly help you finish setting up your store and look into your Billing if you were unable to use the POS app. Please reach out to our team at help.shopify.com and we can help you with that! - Rick, Shopify Support
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