Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
2.9
feedback
389
chart
#6,047
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
4%
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Less than a year
38%
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More than a year
56%
Reviews Summary
The reviews for this Shopify POS app are overwhelmingly negative, highlighting various issues such as lack of essential features, poor customer service, unexpected charges, and slow performance. Users have expressed frustration over the app's functionality, including problems with reporting, session management, and order processing. Many merchants have also criticized the app for its high cost, lack of flexibility for small businesses, and compatibility issues with other devices. Additionally, there are complaints about the app's slow response time, limited capabilities, and difficulties in integrating with other systems. Overall, the reviews suggest a need for significant improvements in the app's performance, features, and customer support.
Highlights
Review RSS Feed
All reviews
March 4, 2026
The POS app is very unstable. It keeps disconnecting from Shopify card reader and Shopify tested printer. It also requires admin sign in every couple of days. Card reader sometimes cannot b connected at all. Android Tap to Pay in this app is not working on one of our devices, even though the device supports it and meets every requirement needed (and used to work previously). Talking with Shopify support is endless.
Jan. 30, 2026
Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.
Hi there, we appreciate you taking the time to share your feedback with us, and I’m sorry to hear that this update has made checkout harder, as I totally understand the cart item count helps your staff avoid mistakes during busy periods. Please make sure you’re updated to the latest Shopify POS app version 11.0, as it includes improvements to the cart that help display this better (in the app store, search for Shopify POS > Update. We also want to share your feedback with the right team and make sure the improvements work for your store - please feel free to start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’re here to help! Rick, Shopify Support
Feb. 26, 2026
We found an active paid subscription for this app on our account — an app we never used, never set up, and had no need for. We don't run a POS system. Yet ₹14,000 was quietly charged to us. When we raised this with Shopify support, they refused a refund. We followed up multiple times. Every response was either a dead end or a flat no. This isn't a glitch. Charging merchants for apps they never signed up for, without any communication, and then refusing to own it — that's just wrong. If you're on Shopify, please audit your active subscriptions. You might be paying for things you don't even know are running. We're escalating this until it's resolved.
Hi there, thanks for sharing your review with us. I can surely understand that you’d appreciate flexibility for the billing issue since your store isn’t using the POS. Our Billing team can certainly offer some flexibility for cases such as yours, and I encourage you to reach out again at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - our teams will work to get a resolution for you! Rick, Shopify Support
Jan. 21, 2026
Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Hi there, thanks for sharing your feedback with us. I can see how you relied on those reporting and session details to track POS orders, and I understand why this feels like Shopify is taking tools away. We’d certainly like to review what you’re trying to track and help you find the best way to do it with what’s available today. Please start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’ll find solutions to support you with this! Rick, Shopify Support
Jan. 18, 2026
Are no HUMANS working at Shopify assigned to customer care anymore? Or is this POS so bad nobody bothers using it! The automated response since May of 2024 vodes ZERO confidence in new users. I'm trying this on a free trial, but the investment in my time is worth alot and may be a complete waste with no customer service. frankly only here because other YouTubers have recommended the platform. After I do my review, there's plenty of competition out there that I feel is more responsive. You really only have one claim to fame and that's e commerce hopfully you can do that. AI isn't going to cut it 100%
Hi there, we appreciate you taking the time to share your feedback with us, and I’m happy to assure you that we definitely have a human support team who are available 24/7 to help you with your store. You can start a live chat with our team at help.shopify.com (a human support advisor will assist if our chat assistant can’t answer you promptly), or call us through the POS app by going to ... > Support > Contact support and call the number you see there. Our human support team will guide you to get all set up so you can start selling as soon as possible! Rick, Shopify Support
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