Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
2.9
feedback
389
chart
#1,359
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
4%
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Less than a year
38%
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More than a year
56%
Reviews Summary
The reviews for this Shopify app highlight several common themes. One major issue mentioned by multiple users is the lack of flexibility and understanding from the support team when it comes to refunds or resolving billing issues. Many users expressed frustration over being charged for services they did not use or need, with little to no willingness from Shopify to provide refunds. Another recurring theme is the app's performance and functionality, with complaints about slow processing times, removal of useful features, and difficulties in tracking orders at the point of sale. Additionally, there are concerns about the lack of integration with other systems, limited options for customization, and poor customer service experiences.
Highlights
Review RSS Feed
All reviews
Jan. 30, 2026
Since the latest update, the POS app no longer shows the number of items in the cart on tablets. This small detail is actually a critical part of preventing checkout errors for staff, especially during busy periods. This change feels like it shipped without real-world UX testing in a retail environment. If it was intentional, it’s a serious design mistake. If it was accidental, it highlights a lack of QA before release. I strongly recommend restoring this functionality as soon as possible and improving UX testing before future updates. This regression directly impacts checkout accuracy and day-to-day store operations.
Jan. 23, 2026
We discovered that this app had an active paid subscription on our account despite never being used in our operations. We do not run a POS or retail billing system, so the app had no relevance for our business. When we contacted the support team after identifying the charges, we were informed that a refund would not be provided. This experience highlights a lack of proactive communication and flexibility, especially for businesses that have not derived any value from the product.
Jan. 21, 2026
Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Jan. 18, 2026
Are no HUMANS working at Shopify assigned to customer care anymore? Or is this POS so bad nobody bothers using it! The automated response since May of 2024 vodes ZERO confidence in new users. I'm trying this on a free trial, but the investment in my time is worth alot and may be a complete waste with no customer service. frankly only here because other YouTubers have recommended the platform. After I do my review, there's plenty of competition out there that I feel is more responsive. You really only have one claim to fame and that's e commerce hopfully you can do that. AI isn't going to cut it 100%
Hi there, we appreciate you taking the time to share your feedback with us, and I’m happy to assure you that we definitely have a human support team who are available 24/7 to help you with your store. You can start a live chat with our team at help.shopify.com (a human support advisor will assist if our chat assistant can’t answer you promptly), or call us through the POS app by going to ... > Support > Contact support and call the number you see there. Our human support team will guide you to get all set up so you can start selling as soon as possible! Rick, Shopify Support
Dec. 21, 2025
Absolutely trash. App lags every time you try to login, doesn't find most of my inventory in search and just at the worst time when you have s customer in front of you and maybe more waiting you get flustered and fuck everything up Shopify, this is not fit for purpose sort it or ditch it
Hi there, thanks so much for sharing your review and feedback. I’m disappointed to hear about your experience so far, the issues you’re encountering sound like they could be fixed with updating your software and resetting your POS app. I would encourage you to contact our support team so we can help you troubleshoot this and get it up and running again as expected. You can start a live chat with our team at help.shopify.com, or call us through the POS app by going to ... > Support > Contact support and call the number you see there - we’re ready to help! Rick, Shopify Support
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