Point of Sale

April 18, 2021

The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.

March 15, 2021

The POS app is horrible...and it is extremely overpriced as well. It is obviously not anyone used to, or that have researched what it is like to be on the floor in a retail store. Very limited customization, too much noise in the interface, and lacking must-have functionalities. Not recommended at all.

March 10, 2021

The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!

March 10, 2021

Extremely default. The only thing that we use it for is to scan the products and it can not even do that.

Feb. 18, 2021

The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.

Jan. 28, 2021

The old app was so much better, as a store we find it extremely disappointing that Shopify opted to take away the basic retail features from their free app and turn it into an extremely expensive add on. We are now unable to process basic return/exchange transactions in-store without paying for POS Pro which is more than our Shopify plan costs!! Why are we forced to double our plans for basic POS features .. in the middle of the pandemic no less when brick and mortar retailers are struggling the most. As well, there is no middle ground POS plan like the rest of the shopify plans, POS Lite offers next to nothing and leaves us without much choice. I wouldn't recommend anyone signs up for shopify if they want any sort of POS functions. Fix it!

Jan. 17, 2021

New update is terrible. Unable to search collections, confusing layout and massively over priced. Shopify please fix! Looking for alternative.

Jan. 16, 2021

First off is you run Android at all (like most of the world does) don't bother with this absolute trash system. The level of glitches and headache you will incur is on another level. At this point I'm looking to move from Shopify entirely as it's one of the worst at every aspect of E-Commerce or POS.

Jan. 10, 2021

I was built a shopify store and I selected pro after the free trial but I didnt use it as i dont need it. I tried to cancel and I keep getting charged $89 usd per month. i cant seem to cancel . The help centres and pages make it extremely hard to cancel. Not happy

Dec. 19, 2020

In the 6 months we have used it It's been fraught with problem s At one stage it failed to recognize All the barcodes in excess of 500 which all had to be replaced Time and time again it won't recognize the barcodes and or you can't search For the item The latest glitch fails to show all the sizes in pos when when they are available online? Which rather defeats the purpose It should at least be free until it works Properly

Dec. 15, 2020

A core app for any retail except greedy Shopify wants you to pay a very basic feature: exchanges… Yes, you can’t create an exchange with the free version of this application. Another basic feature that they want you to pay for is to put your own logo on receipts. Also, the app won’t sync your products sometimes.

May 16, 2021

Usd $89 for this? We are small businesses, You Big. We pay you monthly usd $ 79 and usd $ 200-500, per transactions (done by computer and bots). Could It be an plus for your costumers? Big companies are bigger when they add worth to their clients. 1- This POS is not working with any Bluetooth printer, Shopify say that You must have to buy to them the printer, 2021 it isnot logical. 2- This POS does not work on Computers. 3- This POS is not customize , taxes are the same that online store. No available to change (taxes online and taxes POS). 4- Stocky is not work in free plan. 5- The idea pos and online as one, is a lie. We must pay online and pay POS too. 6- This POS does not work with all barcode reader. Only few businesses companies.

Dec. 5, 2020

I'm pretty disappointed with Shopify POS since the so called Pos upgrade. In a nutshell I have found nothing to improve my experience with the upgrades. On top of that i'm now paying $90.00 Month more for what I had before. Costs have more than doubled people. I'm feeling shafted by Shopify. Also the live view is a waste of time. I told i have "Live Visitors" but when you click on the map it's impossible to find such a visitor, if there ever was one. I used to love This platform once. Now I'm actively looking for a better option

Nov. 30, 2020

All the features on the POS PRO (Upper-tier subscription service) are completely unnecessary for the POS system and can be accessed through the Shopify back-end on a laptop or desktop computer. However, Exchanges are completely necessary and are not included in the free version. Wouldn't mind, but you can also only preform an exchange on a transaction once - if a customer tries to exchange an item they've already exchanged they are unable to do so. The price for this subscription should be at best $30 CAD a month. $120 CAD a month is an absolute robbery. Does Shopify not have enough money already?

Nov. 24, 2020

Really disappointed that Shopify has decided to charge for basic functions like exchanges. We have been customers for 5 years and now have an addition cost of use of £1000 a year. We are now ready to look for alternative less expensive platforms.

Nov. 22, 2020

Unbelievably disappointed in the new Shopify POS. I have been with Shopify since February this year. Last week we were forced to update and lost the, save cart function and the returns function, unless we paid almost double to have those options available to us. What is wrong with you Shopify!! Your new program stinks. Buyer beware! Look elsewhere for your POS.

Nov. 21, 2020

simplemente no funciona como debería y pagar $89 por ubicación no es justo, deberían de tener planes mas económicos y mejorar las cosas

Nov. 18, 2020

If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.

Nov. 17, 2020

This is absolutely awful! This 'upgrade' has downgraded everything I liked about the shopify POS. Let us switch back to the functional app while you fix this complete travesty. I have lost the ability to track and use our customer loyalty program. It's ridiculous that I have to go do a different page to add a customer to an order. I can't see my products easily. Note that positive reviews seem to all come from before this forced 'upgrade'.

Nov. 14, 2020

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.