Point of Sale

Nov. 12, 2020

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

Nov. 5, 2020

Absolute garbage. The new PRO POS is absolute garbage. We've been with Shopify for over 5 years and we now have to pay an additional $89US / month for something that is so much WORSE than what you had before. The search function doesn't work half the time. Products appear and don't appear seemingly on a whim. The screen and colours are so dark - but of course our iPad is too old to update to the new needed ios13 to change the background. Have you partnered with Apple? I would not recommend this app and I will be looking for something else that actually works for us.

Aug. 8, 2023

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS. Update: Still awful. There is an update just about every day and it is even worse than it was to start with. One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

Nov. 4, 2020

Shopify PRO has been the worst update I have seen for any product. Important features like Add/Remove funds in the cash reguster has stopped working. Paying extra money to get something worse. Pathetic

Nov. 4, 2020

Since updating my Shopify POS App, almost all my barcodes are not scanning. Im getting a message barcode not recognised. Anyone else have this problem and have a solution to fix it? I have 1200 products in my POS, reentering all the barcodes would be a nightmare. This is pretty unacceptable considering I pay a fortune for the "new" PRO version. Not happy at all

Nov. 2, 2020

Could not be less happy with the new Shopify POS Pro. Paying an additional $89 a month for features that have been available to us for years is ridiculous. The dark theme is terrible with no option to change the colour, products load slowly and in line rather than in a grid, again slower to find what you're after, we preferred icons for payments methods as it was quicker and easier rather than reading down a list, taking partial payments is not intuitive, rather than a simple button on your first payment method. Not worth the money at all. We will be seeking a new POS from another supplier shortly.

Oct. 31, 2020

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.

Nov. 2, 2020

I am disappointed I will now have to pay for features I do not use just to keep the few I do use. Here is a feature I need that is currently not available on PRO but should be. I cannot partially fulfill an order for in-store pick up. I can if the items are being shipped, but not if the customer is local. If a customer pre orders a holiday item plus adds in stock items to their cart, I cannot fill only the in-stock items and leave the holiday item as partially filled like you can when an item ships. I am sad Shopify is making the change during our busy season. Please wait until February when retail is slower. I really cannot absorb the additional fees this year. Your timing could be better. Updated 11/1/20: The new POS Lite is too limitting but POS pro is too much for my little shop. I occasionally need to exchange an item for a customer, ship to customers who are in quarantine, and use Stocky. I do not need the other features and do want to pay for them. Now I need to look at dropping the apps I use to make up for the difference. Do you have a free label making app? I love Lucky Orange, but they may get bumped. Your timing is horrible. Now I need to look around for another POS.

Oct. 17, 2020

I'm disappointed we're having to switch over to a paid POS system just to retain the existing functionality offered with the previous App. It wouldn't be so bad if we were getting more value out of it but, none of the features they've introduced are particularly useful in a retail setting. I would happily trade in the ability to customize my home screen for the ability to process refunds in a practical manner. I hesitate to say but, it even appears that we will be losing value from the time it's going to take to parse out all of the nuanced differences and retrain my staff. Navigation in general is not intuitive for users of the previous app. The verbiage has for the most part completely changed and is not in-line with the standards set by other POS systems. The cashout is confusing. All in all, it seems like a product designed by software engineers for software engineers and not retail salespeople. If you are in a situation where you do not need to rely on the Shopify POS for inventory management I would not recommend it. As of 10/17/2020 - Back with more observations... The product search is indexed is completely differently from the previous POS and the shopify online store App. For example: Searching for a popular product we sell called "Delice" now pulls up search results for every single item on our online store with the word "delicate" in the description. For most use cases this sort of thing is probably pretty edge but we have hundreds of SKUs and delicate is a pretty common adjective in the wine/fine food industry. There is also a relatively significant delay in applying tax to the total cost of sales which is leading to a lot of cash out errors during peak periods. Also note none of your configuration from the previous version of the app (such as payment method settings) will carry over. Between the new monthly cost and the time I'm spending retraining/figuring out how to make this version of the POS function at the same level of efficiency as the previous one I'm definitely losing money. Downgrading my review to 1 star. Will be switching as soon as I figure out how to manage my inventory without it.

Oct. 3, 2020

We had POS classic system for years which suited our business perfectly. I recently switched to the POS Pro Trial due to Classic being obsolete soon so I could re-train my staff now Shopify want $89/ month / terminal. WTF I have 4 stores that will cost me a fortune. If they charged $89/ month ONLY I would have signed up but at $356/month US to AUD it's $496/month sorry but absolutely no way. Now I have reverted back to POS Lite and this thing now is totally inadequate for my business they basically ripped all the features out of POS Classic and put it into POS Pro just so you have to pay for it now. Exchange button GONE, Save the cart GONE. Staff Permissions GONE. Sorry Shopify you screwed up a very good product just to make more revenue out of small businesses. Unless you revert back I will be serching for a new POS system ASAP.

Sept. 30, 2020

Having hard time to reaching out to support team. So many problems with this new POS system, this is just a few of them which are, 1.when we scan the barcode on item, most of times its count as 2 quantity so need to fix quantity all the time. 2. Asking web site adress and password so often, and you need store owner phone number to received one-time password which is not gonna be able to log in without that password. If the owner of store is away, you cant even activate POS. 3. Hard to get support, that is one of reason I needed to leave bad feed back here with little hope to be fixed. This is 7th message to them and got never responded even once. 4. when you review with 1 star, this message keep pops up to bother you. "Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app." Isnt this long enough to explain?? Can you at least reach us even once?? So stressfull but keeps on charge $100 plus every month. 5. New POS does not accept 2 payment method in one purchase. Some customers are payng Cash and Credit Card so this is very inconvinient. I hope you fix all the problem before charge. Thank you !

May 29, 2020

We have used the classic version for several years, it's OK because it was included in the package we use, but does lack features you consider fairly standard in POS, such as better customer account tracking, recalculating transactions after returns, exchanges. The new version promises a lot of things that are of no real benefit to physical retail, doesn't address any of the missing functionality, is VERY VERY glitchy, and is now going to cost more. Simple tasks such as scanning products into the sale are now operations that take 3,4 or 5 different procedures!! The main reason for continuing with it is the syncing of inventory between multiple sales channels and 1 set of stock, but have even had a glitch with the POS finding a product that was in the system! Also the ability to print Tax Invoices in Australia is important for some customers, we have found an app to easily do this, but to our dismay (and the developers) it isn't working completely as it should with the POS, even though it is meant to!

May 28, 2020

Really disappointed with this app. It's not for proper business. You cannot edit/change prices, no proper end of day reporting for balancing till. we're now looking for a better provider

May 27, 2020

I want to remove shopify POS. I clicked around as it said there was a free plan available. Then I filled in a form, and voila, I got a message it cost me 89 USD per month. Now I am trying to find out how to turn it off. This is a very annoying experience. My intention was just to create orders for some visiting friends without the hassle of filling all the shipping addresses.

May 18, 2020

DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere

May 8, 2020

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

March 20, 2020

Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.

March 18, 2020

When is this POS software also going to work on PC? We are hungry for this! This should be very easy right?

Nov. 30, 2019

We would switch our 4 locations to Shopify POS (we use Shopify for our online sales) but they still do not offer fractional quantities so we can sell items by weight. Many other iPad POS systems offer this feature. I have put in a feature request for several years but no offerings yet. There is a new add on App that will allow fractional quantities but it loads too slow to use it. The add on apps in Shopify POS are very slow to load. We need to check out our customers quicker.

Nov. 7, 2019

this app is an embarrassment for SHOPIFY - nothing more or less. To be able to use it properly you need an iPad 3 at least (iOS 10.xx ) - if you want to use it on android you have to create a staff account with full(!) permissions - which is outright ridiculous. My plan has 5 staff accounts which is enough for the online store but I have 4 sales staff in a small shop - now they all have to log in to one account and I have to track sales across staff members manually. Also don't bother shopify "gurus" with support questions, they know close to nothing about the app.