Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.1
feedback
126
chart
#6,293
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
12%
-
Less than a month
40%
-
Less than a year
29%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of positive and negative feedback from users. Positive aspects highlighted include ease of use, simplicity in setup, and being free of cost. Users appreciate the user-friendly interface and the ability to start using the app quickly. However, negative feedback revolves around limitations in functionality, such as the inability to handle certain subscription management needs, lack of customization options, glitches in the setup process, and issues with subscription data accessibility. Some users also mentioned difficulties in managing subscriptions, lack of control over features like changing billing/shipping dates, and challenges with customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 16, 2025
There is literally no subscription management for customers, we have tried and tested a bunch of scenarios to get it to work and it never does. If we could give zero stars, we would.
March 14, 2025
Cant even do free shipping as a subscription option. Management of it suck both for users and merchant. Stay away.
Feb. 25, 2025
Feb. 6, 2025
Shopify Subscriptions: A Major Step Backward for Business Users Shopify's subscription offering reveals a concerning lack of understanding of subscription management needs. After migrating over 2,000 subscriptions from our previous platform, we've encountered severe limitations that make this solution untenable for serious subscription businesses. The most egregious oversight is the complete absence of read-only API access to subscription data. Shopify's justification that this information is "too sensitive" for API access contradicts industry standards and their own practice of providing the same data via CSV download. This restriction severely hampers any business's ability to build robust reporting or integration systems. They want you to become a "Partner" and develop your own solution, vs Admin API endpoints. The data accessibility issues compound further: - The provided CSV exports only capture current state data, omitting crucial historical information like creation dates - There's no way to link orders with their corresponding subscriptions - The analytics suite lacks fundamental subscription metrics (expansion, contraction, churn, new subscriptions) The migration process itself is poorly implemented. While Shopify provides an import template, the system offers no meaningful error reporting or validation. Failed imports generate sporadic email notifications without actionable details, leaving teams to guess at composite key issues and other potential problems. After three weeks of migration efforts, multiple support tickets, and account representative meetings, it's clear Shopify has no serious intention of addressing these limitations. Their dismissive attitude toward feature requests suggests these problems won't be resolved anytime soon. The lack of API access to our own subscription data has proven to be a critical dealbreaker. For any business managing more than a handful of subscriptions or requiring proper analytics, I strongly advise looking elsewhere. This product appears designed for app normies with no reporting needs, falling far short of business requirements.
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