Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.5
feedback
492
chart
#10,059
All reviews
Review RSS Feed
Feb. 12, 2026
The customer can't cancel their own subscriptions. Poor customer experience.
Feb. 11, 2026
Feb. 11, 2026
does not let the customer update or amed the subscription - fags oan error so low score
Jan. 30, 2026
The Shopify Subscriptions app is easy to enable, but that’s where the positives end. The feature set is extremely limited, with little flexibility, poor visibility into subscription issues, and insufficient tools to manage failed payments or customer experience. For a native Shopify app, this feels unfinished. Fine for the most basic use cases. Merchants with real subscription volume or customer expectations should strongly consider paid alternatives.
Using app
Almost 2 years
Total reviews
2
Average rating
3.5
Jan. 26, 2026
Jan. 12, 2026
Jan. 8, 2026
Jan. 5, 2026
Dec. 28, 2025
its impossible for customers to cancel a subscription through this app. if you are doing large numbers of subscriptions this would be SUPER CHALLENGING! For my small business the free part outweighs the inconvenience of the customer needing to email me to cancel vs doing it themselves.
Nov. 28, 2025
I wish it was easier for us to access and change customers subscriptions settings on their behalf
Nov. 6, 2025
Nov. 3, 2025
customers can't adjust on their end
Store
Big Kick Coffee
Using app
Almost 2 years
Oct. 28, 2025
Needs Major Improvements for Real-World Merchants I really wanted to like Shopify Subscriptions — it seemed like a clean, native solution. Unfortunately, it falls short in a few critical ways that make it hard to manage customers and maintain trust. First, subscription pricing doesn’t update when product prices change. Customers continue seeing old prices in their accounts, which causes confusion and unnecessary emails trying to clarify what they’re actually paying. This should be basic functionality. Second, there’s no way to “Ship Now” or manually adjust the next processing date. That’s a major frustration for both merchants and customers. When someone wants to move up their next order, the only workaround is to cancel and start a new subscription — which is clunky and completely unnecessary. I’ve contacted Shopify multiple times, and while support is friendly, these limitations have existed for months with no sign of change. I love Shopify as a platform, but this app feels unfinished and lacks the flexibility that serious subscription businesses need. Please prioritize these features — they’re essential for merchants who rely on subscriptions to keep customers happy.