Shopify Subscriptions

nothing but problems

Can't get it to work. Been working w/ AI to get it installed for a couple of hours now.

TERRIBLE! I have just spent 2 hours trying to get this to work. Shopify support has no clue what they are doing. The widget will NOT embed onto our store. I've tried everything! Hours and hours wasted.

L'app ne fonctionne tout simplement pas. Aucune commande générée en 3 mois malgré plusieurs contrats actifs avec des moyens de paiement qui fonctionne. Plusieurs centaines d'euros de CA perdu et aucune explication ni solution de la part du service client.

This is a nightmare and should just be taken off as an option. Use a different subscription app if you're wanting to do them.

Not usable. No matter what I do, when you try to add an item to the cart, it says "Variant can only be purchased with a selling plan." I've contacted support and they have no idea what's going on either and that it's a backend problem only they can fix.

nada

There is no way to reach out to customer care. If storefront has "Toggle" Style selected - when switching the Shopify Subscriptions widget from subscription to one-time purchase, the hidden selling_plan input retains the subscription plan ID. The one-time selection is therefore NOT added to the cart as a subscription. Tested it, thankfully did not make it live, this would really make the customers mad.

Unfortunately, this app has had a significant negative impact on our business. The biggest issue is that when a customer changes a product variant, the purchase option automatically switches from One-time purchase to Subscribe & Save. In our experience, this resulted in customers being enrolled in subscriptions they never intended to purchase. I arrived at work on Monday morning to find that nine customers had been subscribed incorrectly, and one of our long-standing customers, who has spent over £30,000 with us, decided to stop buying from us because of the experience saying we are a company trying to deceive and scam. I contacted Shopify Support expecting there to be a setting to keep One-time purchase selected by default regardless of variant changes. Instead, I was informed that this is simply how the app is designed and that it cannot be changed through the available settings. If you plan to use this app, be aware that it may not work as expected straight out of the box. In our case, we needed a developer to implement a custom solution to prevent the purchase option from changing automatically. I hope Shopify either adds a setting to control this behaviour or changes the default functionality, as it has the potential to create confusion for customers and unnecessary issues for merchants.