Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.0
feedback
128
chart
#6,865
All reviews
Rating Breakdown
Review RSS Feed
April 9, 2024
The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...
Hi there, Thank you for taking the time to provide us with feedback. We are working on enabling shipping rates on our app. Please stay tuned ! Best, Ameya Bongale Product, Shopify Subscriptions
March 25, 2024
I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources. I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one. I wonder what kind of tech team is working in there, and I think someone should be held accountable for this negligence.
March 6, 2024
I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the subscription is cancelled. It's embarrassing that this is a native shopify app. I know that app creation isn't a simple thing, but there are apps out there that already exist and do a lot better, it seems wild from a user perspective that they would get this so wrong. It has been a nightmare for our team to try to manage, there is no way to search within the app, there is no way to control user access or how they can manage their subscriptions. This app is basically unusable and the amount of band aids and workarounds we have is such a huge time and money suck that we regret switching. If there were any communication at all on upcoming updates we may feel a bit better, but the communication is absolutely zero. It has honestly made us consider leaving shopify altogether, that's how frustrating the whole experience with this app has been. I really really hope for improvements soon.
Hi, Thank you for taking the time to provide us with feedback. We sincerely apologize that you ran into issues using Shopify Subscriptions. Our app is designed with simple uses cases in mind. We have taken of your feedback and informed our development team on the advanced use cases. We value your contribution towards the evolution of our app and in helping us become better. Best, Ameya Bongale Product, Shopify Subscriptions
March 22, 2024
I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped. Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.
Hi, Thank you for taking the time to provide us with feedback. While our app is designed for simple uses cases, we will inform our development team about the inclusion of specific dates for shipping and charging of subscriptions. We value your contribution towards the evolution of our app. Best, Ameya Bongale Product, Shopify Subscriptions
March 4, 2024
Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify. Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers are still showing up in our contracts dashboard meaning we have duplicates inhibiting us from selling subscriptions to customers. Support - please help!
Hi there! We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally and will be working to enable multiple shipping options for subscriptions. If you need help in importing subscriptions, we recommend you reach out to our support teams and we can continue the conversation, monitor your specific challenge and assist in solving the issues. Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 16, 2024
I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal. Am I missing something?
Hi, glad to hear you are excited about using the Subscription app! You can set up customer management in Shopify's customer accounts. If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions. Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app. Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions. Steps: From the Shopify admin, go to Settings > Customers. Under New customer accounts in the Manage subscriptions section, click Turn on. Optional: You can add the Subscriptions page link. You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers Hope this helps and don't hesitate to reach out to support if you have more questions. Chanel Fournier Product Lead, Shopify Subscriptions
Feb. 11, 2024
When it reached the third section titled 'Display Subscriptions on Your Store' with the option of 'Install widget,' I encountered the following message in the widget section: 'Subscription widget will only show on products that have a subscription plan attached to them.' I tried everything to resolve this issue but was unsuccessful."
Hello, Thank you for your feedback. We apologize that you are having trouble using the app. The banner you see is not an error, but a notification to inform that products that have a selling plan attached to them will have the widget visible. You can find more information in our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions. If you need more help, please contact our support team at for assistance. We're here to help. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 9, 2024
doesn't even work properly, did not show on store front
Hello, We apologize you are having trouble with our app. You may also find our help documentation useful - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions . If you need more help, please contact our support team at for assistance. We're here to help.
Feb. 8, 2024
I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP. After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello, We apologize that you are having trouble using the app. Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there, We apologize for having a poor experience using Shopify Subscriptions. For the application of discounts, we would recommend turning on the offer discounts option within the app. You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help! Best, Ameya Bongale Product Manager, Subscriptions
Feb. 6, 2024
Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.
Hi there, Thank you for your valuable feedback. We have implemented your requested and shipped the ability to support translations to local languages for the app. Hope this helps! We appreciate your continued assistance in the development of our app. Thanks, Ameya Bongale Product Manager Shopify Subscriptions
Feb. 4, 2024
言語の変更ができないです。
Hi there, Thank you for your valuable feedback. We have implemented your requested and shipped the ability to support translations to local languages in the app. Hope this helps! We appreciate your continued assistance in the development of our app. Thanks, Ameya Bongale Product Manager Shopify Subscriptions
Feb. 3, 2024
Doesn't support mobile view on your store
We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback. We value it for the evolution of our app! Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store. In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear. I will be uninstalling as it clearly did not have the kinks worked out.
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable. Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly. I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.
Thank you for your feedback on surfacing the recurring shipping costs at checkout We have informed our development teams and will include it in future updates. Stay tuned! We value your feedback for improving our app. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
Really disappointing. Selecting to display only subscription as purchase method doesn’t work, product cannot be added to cart. On top of that no trials, poor widget, and lack of possibility to translate. Unusable
We're sorry you're having trouble with using the app. You may find our help center documentation useful here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions If you need more help, please contact our support team for assistance. We're here to help. Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future. Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options. We have informed our development team about adding them for potential future updates. We value your contribution towards the evolution of our app! Ameya Bongale Product Manager, Shopify Subscriptions
Feb. 1, 2024
Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.
We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help. https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup Chanel Fournier Product Lead, Subscriptions
Feb. 1, 2024
As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process. We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve. I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do! 1. Offer a minimum quantity, for example we don't deliver less than 4 jugs. 2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount. 3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe. 4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration. 5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them. 6. Make a nice customer interface that lets business choose what options customers can edit. Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.
Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app! Chanel Fournier Product Lead, Subscriptions