Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.5
feedback
492
chart
#12,018
All reviews
Review RSS Feed
March 22, 2024
At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all. This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.
March 19, 2024
Easy to set up, but lacks basic functions. You can't set a minimum for how long a customer has to subscribe which is silly to me because people can just take advantage of the discount, then unsubscribe right away.
Hi, Thank you for taking the time to provide us with feedback. While our app is designed for simple uses cases, we will inform our development team about your request We value your contribution towards the evolution of our app. Best, Ameya Bongale Product, Shopify Subscriptions
March 3, 2024
Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague. Colors do not pull dynamically from BRAND, which feels an odd and uncomfortable choice to leave off. Unsure when subscriptions bill -- the first of the month? The day customers sign up? This is not a setting nor was easy to find out when installing the app. Options were unclear. I can add an option to send weekly or monthly or annually, I assume that's how often to customer gets charged? Would request clarification on wording in the dashboard so I can offer better thoughts. At first I took it as "oh, customer can be charged for 3 months, and then I'll mail... once... a month... no that's not right..." While installed, there was a conflict where the subscription app was duplicating in my footer. This is not a mark-off of the app, may be a theme issue, but mentioning it for dev exploration. The checklist in the backend upon install did not check off steps as I was going through them, which lead to considerable worry and time spent over exploration: "Am I doing this right, is something not clicking, what is happening." Overall, the idea is GREAT as a starter. The execution needs review, the backend communication needs review. Will keep an eye on app to see if work continues.
Feb. 7, 2024
I wanted to switch from Skio but quickly ran into a show stopper: The delivery interval dropdown doesn't support days (my supplements come with a 45-day supply). I expected more from a company like Shopify.
Hi, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally about including days as a delivery interval and added it to our list of potential improvements. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 5, 2024
-Can't translate -Subscription appear both in product page + footer -Sometimes it can't add to cart -There should be a dedicated subscription page with bundle selector. -I hope shopify will improve the product because I was waiting impatiently for this app to be released.
Hi, Thank you for taking the time for providing us feedback! For challenges you faced in the subscription widget appearing in the product page and footer, we recommend reaching out to our support teams. They will guide you in helping fixing it. We hear your feedback about adding translations and bundles support. We have informed our development teams about it and included it in our list of potential updates. We value your time in contributing to the evolution of our app. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 4, 2024
Only good for a store that sells one item. No discount codes can be applied which means volume breaks don't work.
Hello, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally about discount codes and volume breaks. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Jan. 31, 2024
Nice, that Shopify makes an own Subscription app which is free, but unfortunately it only works with "new customer accounts" which is pretty bad when you don't want to use these (because of bad brand experience and no design control).
Hi! Whether you are using new customer accounts or classic customer accounts, you can use our subscriptions app. Customers can manage their subscriptions by clicking the Manage your subscription from your automated subscription email notifications. There are also instructions under the Customer Subscription Management section here on how to add the Manage Subscriptions link to classic customer accounts. https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup Hope this helps! Chanel Fournier Product Lead, Subscriptions