Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.0
feedback
108
chart
#5,961
All reviews
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Feb. 16, 2024
Great and super easy to setup app, wish they released it million years ago. the only feedback i have is bit more customization for the widget itself, like that "Subscription policy" under the bordered box may confuse some thinking they are getting billed when they select one-time purchase, that copy needs to either get inside that box or better yet, show/hide when customer selects one-time or any of the subscriptions. More color(background on select) customizations would be nice too but it's ok for now, i am sure they'll improve it in no time.
Feb. 16, 2024
I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal. Am I missing something?
Hi, glad to hear you are excited about using the Subscription app! You can set up customer management in Shopify's customer accounts. If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions. Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app. Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions. Steps: From the Shopify admin, go to Settings > Customers. Under New customer accounts in the Manage subscriptions section, click Turn on. Optional: You can add the Subscriptions page link. You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers Hope this helps and don't hesitate to reach out to support if you have more questions. Chanel Fournier Product Lead, Shopify Subscriptions
Feb. 15, 2024
So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!
Feb. 13, 2024
Feb. 11, 2024
When it reached the third section titled 'Display Subscriptions on Your Store' with the option of 'Install widget,' I encountered the following message in the widget section: 'Subscription widget will only show on products that have a subscription plan attached to them.' I tried everything to resolve this issue but was unsuccessful."
Hello, Thank you for your feedback. We apologize that you are having trouble using the app. The banner you see is not an error, but a notification to inform that products that have a selling plan attached to them will have the widget visible. You can find more information in our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions. If you need more help, please contact our support team at for assistance. We're here to help. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 9, 2024
Feb. 9, 2024
The app works fine, but the choice between buy it once and subscribe also shows at the bottom of my online store, below the footer... is there a fix for this? Other than that it works well for our simple subscription needs
Hi there We have made updates that solve the problems you faced for the placement of the subscription widget To ensure the correct placement of the subscription widget we recommend that - If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed. Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store. -If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes. Hope this helps! We thank you for feedback that helped with the continuous evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 9, 2024
doesn't even work properly, did not show on store front
Hello, We apologize you are having trouble with our app. You may also find our help documentation useful - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions . If you need more help, please contact our support team at for assistance. We're here to help.
Feb. 9, 2024
Sorry guys. Did you announce the Subscription App last Summer? Yes. I know it is hard work. I like to make everything simple. Your app is simple. It is no problem. What is the problem? The widget. The visible part for our customers. The translation needs to be fixed fast. I wonder why the copy of the widget is visible at the bottom of the page. And a tip for customization? Allow selecting the primary option for a subscription. Just now, only a one-time purchase is possible. Thank you for your fast repair.
Hi there, Thank you for taking the time to review and provide us with feedback. We have made updates that solve the problems you faced: 1.We have updated our app to support translations to local languages. 2. To ensure the correct placement of the subscription widget we recommend that - If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed. Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store. -If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes. Hope this helps! We thank you for feedback that helped with the continuous evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 8, 2024
I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP. After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello, We apologize that you are having trouble using the app. Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
As many have already mentioned - I have been waiting for this app to come out for ages. Thrilled it is finally here. - The interface is clean and simple and looks great on our site. That's an awesome plus. - The customer-facing interface and account management are clean and function very well. This was always a big problem we had with other paid subscription apps. We want to make it really easy and transparent for customers to view and edit their subscriptions. - The only negative piece of the app was that porting over previous customer data from other subscription apps was overly complicated and very painful. While there is some documentation, you will need to translate the info from your previous tool, and the process can be very manual. That being said - the Shopify support was outstanding, and they helped us work through these issues. Without Shopify's support working through the import of old data, we would have had to ask all customers to sign up again, which would have been painful. - My only immediate request for the app in future updates is that the analytics become a bit more detailed. It would be really nice to be able to drill into the data. - I would give this app 5-Stars because a) it's great to have a simple native subscription app, b) it's great that it's free, and c) Shopify support was fantastic as we worked on transferring over.
Feb. 7, 2024
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there, We apologize for having a poor experience using Shopify Subscriptions. For the application of discounts, we would recommend turning on the offer discounts option within the app. You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help! Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
I wanted to switch from Skio but quickly ran into a show stopper: The delivery interval dropdown doesn't support days (my supplements come with a 45-day supply). I expected more from a company like Shopify.
Hi, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally about including days as a delivery interval and added it to our list of potential improvements. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
I like it! I am so happy that shopify just came out with this! or at least i am just now finding out about it. I would like to have a dropdown menu for the subscription choices so it's not so bulky since i have 4 different option choices.
Feb. 6, 2024
Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.
Hi there, Thank you for your valuable feedback. We have implemented your requested and shipped the ability to support translations to local languages for the app. Hope this helps! We appreciate your continued assistance in the development of our app. Thanks, Ameya Bongale Product Manager Shopify Subscriptions