All reviews

Rating Breakdown

  • 5
    82% (6,063 ratings)
  • 4
    13% (992 ratings)
  • 3
    3% (249 ratings)
  • 2
    1% (48 ratings)
  • 1
    1% (76 ratings)
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2 / 5 Share

Dec. 6, 2022

their plans changed however I was still charged the higher amount and have been paying an unnecessary $50usd extra for the past 12 months. upon questioning it customer service couldn't care less and provided no alternative offer.

Using app

Over 2 years

Total reviews

8

Average rating

2.3

Developer Reply

Hi! We're very sorry about your recent experience with our Support Team. We'll reach out and clarify this as soon as possible.

2 / 5 Share

Oct. 19, 2023

EDITED: 5 stars to 1 star back to 2 stars. TRUST IS EVERYTHING - just be careful. I originally really enjoyed this app and the quick support offered; however, I have QUICKLY gone from the "grower" $15/plan to $129/month plan without my consent. I looked deeper into the app when I realized and saw where the subscription system has AUTO placed me in different subscription levels without my knowledge or consent. I never agreed to being auto-placed. (Toggle it off to disable that "Auto-upgrade" feature). It is like they made this new feature and just enabled for everybody but if they did not it is just a bit much to assume that business owners have all of this time to just inspect the whole app to make sure they will not eventually get taken advantage of. I am a newer small business just trying to get my feet off the ground. I cannot be having charges that did not even suit my business. The system had my business at 30,000 sessions per month, I mean I would LOVE if I got that but I just don’t- I’m at like 2000 at most these past couple months due to being at shows and pop-ups. Just watch your store session analytics with the ones they record. They have theirs six times more than what my numbers say which is why I'm being bumped up (the way I am understanding). It is very possible that their sessions are different from Shopify sessions but overall just very confused. Reason for 2 stars: The reason for adding a star was because the team got back to me and we agreed on a set refund and talked about solutions for users in the future! Chadwyn was great. Correcting the issue was necessary and it was done. I did not get all my money back but a good chunk of it was refunded. April 21, 2023: Excellent and quick support! There isn't a lot of time to put towards support things so I am grateful there is designated quick help!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi Megan, we are very sorry to hear about your recent experience. We reached out earlier today via email, we'd love to hear back from you! We appreciate and value your feedback and we hope we can continue helping you and your business. --- Thank you for sharing that wonderful review! We are glad about how much you like the app and that we've been able to meet your customer satisfaction. If any issues or concerns arise please do not hesitate to let us know. -Shiela

2 / 5 Share

Sept. 24, 2021

The app works well, but I'm pretty upset that they automatically switched me to a paid plan without any previous warning. I suddenly received an email out of the blue saying I was charged $29 to my Shopify billing account for this app. I contacted them immediately and requested a refund since I did not give my consent for a paid plan. The support person I spoke to was trying to give me the run-around but eventually, put a refund request through for me. I will no longer be using this app.

Using app

About 2 years

Total reviews

1

Average rating

2.0

Developer Reply

We are really sorry for the inconvenience this has caused you. We have sent email notifications before implementing any changes on the app. We just reached out via email and we'll be waiting for your response :)

2 / 5 Share

July 20, 2024

They bill based on a per-session basis, but the information they can provide around how many sessions were triggered is limited and makes very little sense. In the app, it shows that I had more sessions than pops - that means that I was billed for sessions in which no popup even showed. That makes no sense, and when I tried to get more info I was given a long response with no explanation or substance whatsoever. You can't trust their numbers, and they will overbill you as a result.

Using app

Over 3 years

Total reviews

7

Average rating

4.4

2 / 5 Share

Dec. 29, 2020

I'm trying to add different cities to the pop up and I don't see how to do it. I'm also trying to add different clothing items and it is only stating one shirt and one city

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Hi! The pops are generated automatically based on your sales and cart activity. We'll reach out to you shortly :)

2 / 5 Share

Aug. 14, 2020

They dont do a good job of explaining their method of charging. You can sign up for the free plan but you will still get charged for the $29 option if you go over 1000 visitors. Shady business.

Using app

16 days

Total reviews

1

Average rating

2.0

Developer Reply

Hi! We replied to your email a couple of hours after you reached out. Please contact us back :)

2 / 5 Share

July 30, 2020

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Store

UGASOL

Using app

28 minutes

Total reviews

1

Average rating

2.0

Developer Reply

Hi - we would love to get feedback from you. We reached out via email :)

2 / 5 Share

Nov. 11, 2019

okay, so, the front page big pop up thingy, well, there is no option for it, and installing one thing leads you to installing more and at the end of the day, nothing works as you want it.

Store

CeeRo

Using app

About 1 month

Total reviews

1

Average rating

2.0

2 / 5 Share

Nov. 6, 2019

I am confused - I was hoping that this app would enable me to also have a pop - up welcome, sign up for newsletter for my website?

Using app

7 days

Total reviews

2

Average rating

3.5

2 / 5 Share

Sept. 12, 2019

I dont have nothing to say about it. I starting dropshipping and there´s no comments regarding that for my side at this moment.

Using app

2 months

Total reviews

1

Average rating

2.0

2 / 5 Share

Aug. 15, 2019

Não vi ele funcionar corretamente, mesmo colocando todas as configurações. Talvez se houver uma tradução, fique melhor o entendimento.

Using app

3 days

Total reviews

2

Average rating

2.0

2 / 5 Share

Aug. 13, 2019

You cannot modify font size. you cannot modify what is said as to who and where the customer came front. You should be able to remove the country if you want. not being able to do so causes the text to be truncated on the popup because there is to much text for the size of the popup. you also cannot remove the part that tells you how long ago the customer purchased the product. 2 stars because the app seems to work, not 5 stars because you cannot customize.

Using app

About 1 hour

Total reviews

2

Average rating

2.5

2 / 5 Share

July 31, 2019

its good when it works but it keeps stopping for no reason, and sometimes its on but its not working.

Using app

7 months

Total reviews

1

Average rating

2.0

2 / 5 Share

July 26, 2019

hiuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

Using app

8 days

Total reviews

1

Average rating

2.0

2 / 5 Share

July 21, 2019

I've set up, but I do not understand how it works if you have an experienced person tells me the full installation will comment according to him

Using app

5 days

Total reviews

1

Average rating

2.0

2 / 5 Share

July 19, 2019

The application is not to user friendly, because it's can't create pop up sales to boost the sales.

Using app

Over 3 years

Total reviews

1

Average rating

2.0

2 / 5 Share

July 12, 2019

THIS SALES POP IS HELPFUL TO ME SPECIALLY WHEN PEOPLE VISIT MY WEBSITE THATS WHY I GAVE AN 5 STARS IN YOUR APP

Using app

3 months

Total reviews

2

Average rating

3.5

2 / 5 Share

July 8, 2019

STILL LEARNING IT ...............................................................................................................................................

Using app

30 days

Total reviews

1

Average rating

2.0

2 / 5 Share

June 12, 2019

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Using app

2 months

Total reviews

1

Average rating

2.0

2 / 5 Share

June 3, 2019

testing out the app not sure if i like it or not. still need to figure out settings and what not. not everything is labeled.

Using app

28 days

Total reviews

1

Average rating

2.0