All reviews

Rating Breakdown

  • 5
    93% (211 ratings)
  • 4
    0% (1 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (10 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 1, 2023

Just made the importing and exporting items process 10x easier for me. I”m just now starting off so a lot of this has been overwhelming. Cheers to a new breathe of fresh air!!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Great app. Worked great. Excellent customer service with billing issue as well. Thank you very much.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

I installed this app primarily to keep my inventory managed across platforms. The setup video was helpful and Shirly is very responsive via email whenever I need help. She also jumped on a call with me quickly when I needed assistance which I really appreciated. I had to get used to a few things about how it worked and had a few small kinks at first, so I would recommend not installing this right before a big event like black friday. Give yourself a few days to make sure you know how to set it up properly. I have only started using the listing export option, and so far it seems like it will save me a lot of time. I am not using this for order sync right now but I'd recommend this app to anyone looking to keep their Etsy and Shopify inventory straight!

Using app

11 months

Total reviews

6

Average rating

3.5

5 / 5 Share

Feb. 21, 2023

I absolutely LOVE this app! It just works and it took just 1 minute to move 170 products into Etsy! WOW! My biggest love however, is the support! Shirly is absolutely amazing, patient and knows what she’s doing! Stop thinking about it! Get the app already

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your amazing feedback. Service is my top priority. I'm investing a lot in creating an easy app to use . Feel free to reach out any time with any questions. Best, Shirly.

2 / 5 Share

Feb. 27, 2023

Update concerning Shopupz answer : They contacted me, but insisted on me deleting my review instead of understanding my concern .I answered them and they never got back .The message you see below my review is an automatic and robotic message that they send to many other customers , juts look at other reviews. I found this extra weird for a business that wants to grow and " care" .. My review : It's a great app for synching and managing , I loved this part but I think it's not worth it for exporting items especially when you have many and different. On Etsy I can copy from a similar item and already have everything filled . With this app it exports the title, the description , the SKU's and the tags , meaning you would have to fill all the attributes + categories on Etsy website. It took more time for me by using the app, especially that sometimes it wasn't exporting well my descriptions. So for the price it isn't worth it. If you try to gain time by exporting I don't recommend , for synching and managing orders it's great.

Store

Kitzy

Using app

6 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your feedback. You mentioned that the app works great for quantity sync and orders. Please note that it also works great for export listings. Regarding descriptions there are several formats and it can also change betweeb differenet languages like spanish. You never contacted me regarding this issue, I can investigate and check the specific description format that you are using. I'm positive that this issue can be supported for you. I've tried to contact you several times on multiple channels and you haven't responded yet. Ping me and I would be happy to support you. Best, Shirly.

5 / 5 Share

Feb. 6, 2023

Love this app, makes my life easier. Always answers and always helpful. She goes above and beyond go find out the issue and resolve it. Had an issue that was Etsy's fault and she helped me so I could have them take over. Thank you again!

Using app

10 months

Total reviews

7

Average rating

5.0

2 / 5 Share

Feb. 4, 2023

I really wanted to love this app however it has major issues with syncing quantities between Etsy and Shopify. My only use for this app was quantity syncing so I cannot speak for importing/exporting. It had been more than 24 hours since sales occurred and the quantities were not syncing. Keep in mind the advertised sync time is 15-20 minutes. The first time I noticed the issue I reached out via shopify support and received a response almost immediately. Shirly said she resolved the issue and that it was “A configuration issue” that they fixed on their end to adjust with my account. I also verified that I did everything correctly and it was not a user error. However, this fix did not last long. The very next day I had the same issue and reached out again via the same email thread from before, no response. The issue resolved itself after many hours. Here we are a few days later and the exact same thing is happening. I reached out for the third time via Shopify Support, no response. It’s been 2+ days since sales have occurred and quantities are not updating unless I manually change them, which defeats the purpose of my use for the app. I gave it a fair shot, unfortunately it can not provide the advertised bi-directional syncing I was looking for so I’ll be removing it. Shirly was helpful and kind in the first instance that I talked to her, however I can’t exactly give good ratings for long term customer support as I did not receive a response the following two times. I paid for a service that it could not provide and am left disappointed. Hopefully they’re able to fix the issues with their app.

Using app

14 days

Total reviews

1

Average rating

2.0

Developer Reply

Hey, thank you for your feedback. Please note that I respond as fast as I can. It can take up to 24 hours although Shopify allows response time up to 48 hours. Please note that there are configuration settings that can cause the quantity not to be updated as described here https://www.shopupz.com/post/sync-quantities-common-issues-and-solutions I've tried to contact you several times . Happy to schedule a meeting of chat offline and assist you in resolving the issue. Best, Shirly.

5 / 5 Share

Jan. 31, 2023

I would highly recommend!!! Helped me alot to know what to do and I didn't know what to do and now I do! THANK YOU!!!!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

It's saving us a lot of valuable time when opening our Etsy shop, the customer service is amazing as they answered all our questions in no time. we love the app!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your feedback. Service is my top priority. Best, Shirly.

5 / 5 Share

Jan. 24, 2023

This application is truly amazing! I have over 100 items in Shopify and it would have been such a hassle to enter each item one by one in the Etsy app. It does exactly what is described in the features. I suggest watching the tutorials, following the instructions exactly as told, and double-checking what features you have enabled. I had a user error by not enabling the order sync feature. However, their customer support is exceptional. Shirly contacted me directly and walked me through my issue. I highly recommend!

Using app

About 1 year

Total reviews

3

Average rating

4.3

Developer Reply

Thank you very much for taking the time and reviewing my tutorials and meeting with me. Happy to assist you any time with any questions. My mission is to save you time :) Best, Shirly.

5 / 5 Share

Jan. 23, 2023

Still on the free trial but so far it's been working great. Had an issue and reached out and was resolved straight away within minutes (use chrome, not firefox) Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 22, 2023

Shirly helped me solved order synchronisation problem within 30 mins. The help is timely and professional. Many thanks again for Shirly :)

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Thank you very much for your feedback. I'm doing my best to assist any time with any issue. Service is my top priority. Best, Shirly.

5 / 5 Share

Jan. 12, 2023

Support is always accessible and kind. We don't talk to machines, but to real people trying to solve our problem and continuously improve the app. It's a very simple tool to use too. I highly recommend.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much! Service is my top priority. Happy to assist any time with any questions. Shirly.

5 / 5 Share

Jan. 14, 2023

shirly was great and took me step by step through the process to help me get listed on Etsy. Shirly was abit late and i nearly left the call after 15 mins so thats why i havent given 5 full stars.

Using app

10 months

Total reviews

2

Average rating

4.0

Developer Reply

Thank you very much for your feedback. Happy to assist any time with any questions. Best, Shirly.

5 / 5 Share

Jan. 5, 2023

It took a few days to get set up right, but just message Shirley the app developer and she will get you going. It does not copy over videos, and you have to add sku's to the products you want to sync. You also have to manually upload any new listings- it does not auto-update based on a collection unfortuately. Etsy only accepts tags with 20 characters, so do not select "copy tags" -you will need to make different tags for etsy, and have flat rate (not calculated) shipping selected for the import, then you can change it back... Im hopeful that this will be worth it because etsy and google search have a good thing going.

Using app

11 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you very much for your feedback. You are correct , our app syncs quantities based on SKUs. SKU is the identifier of listings and variations, hence we sync based on matching SKUs. Regarding tags - Etsy and Shopify have different requirements . Etsy allows up to 13 tags and each tag can contain up to 20 characters. You can either adjust the tags based on Etsy limitations or create different tags for Etsy. Many times it's best to create different tags for Shopify and Etsy for SEO purposes. You can export collection using our export listings wizard. Happy to assist you any time with any questions. Best, Shirly.

5 / 5 Share

Dec. 17, 2022

This app is fantastic, as it makes my job that much easier. I had to try a few things to sync my Shopify listings to Etsy, and it was all my fault. I should have followed the instructions where it suggests not to include the tags from Shopify. Without the tags, it'll all sync with no issues. Shirly's customer service is incredible. She was always available to answer even the smallest questions. This is my favorite app yet and I plan on continuing to use it

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

Was searching for ages for a simple app that would sync orders & inventory! This app is perfect & has various control functions e.g. removal of duplicate order ids that can let me sleep well at night. Big recommend

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2022

This app has saved me so much time. Works great! I was having a problem I didn't even know I had, Shirly contacted me via email to let me know and how to fix it. Amazing customer service and product. You won't be disappointed. Worth every penny!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you very much for your great feedback :) Service it my top priority and I'm doing my best to keep track after your on going health of the syncing. Best, Shirly.

5 / 5 Share

Nov. 21, 2022

Highly recommend, support is amazing! This app is a must have if you are running shopify and etsy! Super helpful

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2022

Great and useful app. Shirly is very caring and kind. Even though she replied to my messages a little late, we are fine :). I recommend the app to anyone who needs it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0