Thrive by Shopventory
Thrive Inventory by Shopventory
Rating
4.9
feedback
113
chart
#881
All reviews
Rating Breakdown
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Jan. 24, 2023
I don't have words to describe how much I love the customer service of this app. This is great. I been using this app more that 5 years by now.
We appreciate your 5-star review! We love having you as a customer and we can't wait to see you grow your business even further.
Jan. 23, 2023
I have been using this app for some time now and it's basically essential to my business. The customer service is good too.
Thank you for the review! Let us know what else we can do to help you grow your business. We're happy to have you as a customer!
Jan. 11, 2023
I found myself in a jam after moving my store, I thought I was being clever in adding a new "location" with my current address... totally messed myself up! The products I most recently added weren't showing up online or in-store... they took such good care of me and helped me out to fix it all! They literally held my hand and walked me through it step by step, and even made videos for me so that I could more easily understand what to do! I couldn't have asked for better support!
Hello! We're happy to hear you landed in the right spot with our customer care team. We're here to help!
Jan. 6, 2023
Customer. Service. I could write novels about how much the team at Shopventory has helped our business transition from an old school, paper pushing brick and mortar into an online business that helped us survive during the pandemic. The simplicity of the UI but the capabilities of the software are unmatched. We initially used this as a bridge between Clover and Shopify to bring our store online and now we are launching into Shopify POS and even though we could do MOST things directly through Shopify, the customer service keeps me coming back to Shopventory. There are a few analytics and financial tracking aspects that Shopventory does outperform Shopify on so those are also reasons, but getting to chat with the team any time I have a question is the number one. It's like chatting to friends and I always walk away with a smile on my face with the interactions. I can't give them enough stars. They deserve the galaxy.
Hi and thank you for this 5-star review! Congrats on the growth :-) We're glad you find value in the analytics we provide to your business. We have many more improvements coming out! Thanks a ton and take care.
Nov. 29, 2022
We had been looking for an inventory app for some time now that would work for our needs and this has delivered. The customer service is very responsive, Dean was great answering questions and showing me how the program will work to make sure it would be a great fit for our needs prior to installation. The customer service continued is over the top, especially Kayla & Nay who have been wonderful to work with. It has been great being able to start a chat, knowing that they would jump in to continue with the same people without having to start over. They have great tutorial videos for just about everything, visual is better than reading instructions. Being able to communicate with Loom videos back and forth expedited the conversations to faster resolutions. We had run into several hurdles to make everything function with our specific data input and work correctly with our online store, they were able to solve everything. The reports are easy to access, tracking/audit logs are great to have, bonus feature they go back further than Shopify's 250. So much information in one place has been a huge time saver. A great feature is setting up different pars for different variants help me keep an eye on everything with emails letting me know it is time to reorder. This has become a real timesaver!
Hi and thank you for the wonderful review! It's great to hear you've using Thrive to connect your physical and online sales channels. Huge timesaver! Our customer care team is thrilled to hear you enjoyed working with them during the setup process. We will make sure to pass along your compliments!
Nov. 17, 2022
Shopventory has not only been a valuable asset we've linked to our shopify account. Not only is there easy of use with their app, their customer service is TOP NOTCH! Brandon and James Auer provided excellent onboarding answering questions and helping me find solutions that best fit our company process and culture! Thank you both!
Hi! Thanks for your great review. We appreciate your compliments of our app and are happy to hear you've enjoyed working with our team! We'll pass along the kudos to James and Brandon.
Oct. 11, 2022
Shopventory is amazing! Having one application to manage inventory for our store-front and online store makes inventory management a breeze. The system is easy to use and customer service is helpful with answering questions and resolving issues. They provide the necessary features plus more while also providing support when needed.
Hi there and thank you for your review! We're happy to hear you're enjoying our app and our support team. Cheers to 2023!
Sept. 12, 2022
Shopventory's tools really help me keep my fingers on the pulse of my business. If there is something additional I need help with, their support staff is amazing.
Hi and thanks a ton for your 5-star review! We're happy to see that you're enjoying our app and customer service :-)
Aug. 5, 2022
We have a growing online business and product inventory that had way outgrown our method of spreadsheet management so were looking for software that would help with this. We chose Shopventory because it had a fairly straightforward user interface, allowed for bundling of products, integrated both with Shopify and our offline sales and provided powerful reporting tools. It's been a process learning how everything works and exploring the various tools and reports (still a lot to uncover still). I have occasionally encountered small glitches but their support team (Rio, Kayla, Valerie, Mario and others) have all been very patient, responded quickly and thoroughly reviewed my issues. Their follow up is phenomenal. Any legitimate glitches get resolved and those that are user error are reviewed and clearly explained. Very happy with this product so far.
Hi! Thank you so much for the valuable feedback and 5 star review! We are so happy to hear that Thrive by Shopventory has made it that much easier to help your growing business manage your inventory. We also love to hear that you feel the platform is easy to use and enjoy our bundle feature. Make sure to check out our new Assemblies feature! We will be sure to pass along the kudos to our support team (particularly those mentioned), that will make them smile.
July 29, 2022
Great app that links our in store inventory with our online inventory. Has been a wonderful product to use. It is very intuitive and simple. We have had a few issues, but the customer service and engineers are always very helpful and quick to take care of the problem. 5 stars!
Hi there and thanks for the 5-star review! We're glad Thrive has been adaptable for your business needs and that we were able to help you work out any kinks with the platform. We appreciate you as a customer!
June 17, 2022
This comment is about the customer service experience I had with two agents. Rio and Alejandro were excellent is assisting me with figuring out an error that I was receiving. They worked through the evening and then followed up with me first thing the next morning to see if the fix we tried worked. It did indeed and provided me with the information about what steps I needed to take to remediate any duplication issues. Much appreciated.
Hi and thanks for leaving this 5-star review of Thrive! We will pass along the kudos to our team.
June 8, 2022
Shopventory has the solutions for all your bundling needs. Easy integration, easy to manage stock, and most importantly, an A+ support team. They're extremely responsive, friendly, and they do right by you to get a solution for your problems. Rio and Alejandro both been phenomenal with the support they've provided. Also, I seem to have gained 17" biceps after installing this app...pretty cool!
Thanks for your 5-star review and congrats on the biceps! We're happy knowing you're utilizing Thrive to manage your bundles. Make it a great day!
May 24, 2022
We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!
Hi there and thanks for your great review! It's great knowing that you're using Thrive to sync Clover with Shopify. We'll pass along the kudos to our support team!
May 19, 2022
Superb app, syncs my website and my shop seamlessly. Customer support is first class. The team helped our business grow and become easier to manage. Best app we've purchased!!
Thanks for the great review! We're happy knowing you've been able to sync your shop with your e-commerce site seamlessly.
May 11, 2022
The customer service is TOP NOTCH! Super responsive and is able to answer every question we have. We switched from Katana to shopventory and it was the best decision we have ever made. The amount of features we will be able to use, as well as the ease of use is great. We are still getting used to it, but to be able to keep track of all of our inventory between multiple platforms is going to help us immensely on keeping our inventory accurate.
Thank you for the great 5-star review! We're happy to hear you've loved our customer support and that you're finding our software features useful in growing you business!
May 4, 2022
I've been using this app to help keep tighter control of our inventory. The SKU bundling feature is wonderful and was a huge selling point for me. Setting all of it up in the backend, is a bit of a time consuming pain, but I think it's worth it in the end. The reporting features are already saving me a lot of time when placing orders. The customer service is the best I've experienced from any company, in years. (shoutout Mario!) The software still has some opportunity for growth, but this is a wonderful start and super helpful. I'm looking forward to future updates and growth.
Hello and we appreciate your 5-star review! We love the feedback on our bundling feature and reports. We have a ton more coming out soon and can't wait to show you!
May 3, 2022
Wonderful customer service, fast and professional! Valerie from the help chat was amazing and helped me with everything I needed in a timely manner as well as explaining what was wrong so that if it ever happened again I would know how to fix it! Thank you Shopventory and thank you Valerie.
Hi there and thank you for your 5-start review! We love hearing feedback about our team and will pass along the kudos to Valerie!
May 2, 2022
The customer care at Thrive is unmatched. They are incredibly helpful as well as very friendly. Whenever I have an issue with an integration I go to them first, not the integration!
Hi and thanks for your great feedback on Thrive! We love helping you grow your business.
April 15, 2022
Shopventory lets our business accurately track our inventory and costing in real time, enabling us to make better inventory and business decisions. With multiple sites, Shopventory lets us quickly transfer inventory between locations. Shopventory is a must for any multi-location business.
Hello! Thanks a ton for your 5-star review of Thrive by Shopventory. Real-time cost tracking is a huge benefit of using Thrive! Simple transfers across locations is also something we're great at. We hope you've used our barcode scanning capabilities to create these transfers!
April 4, 2022
Very helpful, robust app. Even on the basic tier, it's dramatically improved our inventory management, and was integral when we established a second location. The help sections and customer service are very thorough and responsive!
Hi and thanks for your review! We're happy to hear that you've been able to use Thrive by Shopventory to grow into a second location. That's great growth!