Signifyd

June 14, 2019

We can tell that Signifyd uses quality intelligence both through its tech and its employees. With a fast growing business like ours, it is important that Signifyd keeps up with our growth and has done so thus far. Always needing the best pricing and service, which we hope can continue to be an open dialog with them and their team as time goes on.

June 14, 2019

We invested in Signifyd over 3 years ago and have never looked back! Great customer service with a product that keeps getting better. We use the Guarnateed service on all payments and we no longer waste manual time checking fraud. If one does get through the net we're covered and we get paid back (plus the chargeback) within 3 days. We looked at other platforms and settled on Signifyd and its one of our best decisions on SASS software, obviously on par with choosing Shopify. Thanks again Signifyd!!

June 14, 2019

Signifyd has been great for us. They manage all our chargebacks, which frees up our time to focus on what we do best. Overall has been a great experience.

June 13, 2019

I have used Signifyd for a few years with multiple different companies. At first I wasn't sure about the pricing but it has become worth it. the amount of time this app saves me is great and they also now handle all my chargebacks.

June 13, 2019

I use Signifyd for fraud protection for June and it's been really reassuring! I appreciate that they will take responsibility for any orders they believe to be authentic and will flag me for the ones they find troubling. They share the details on why it appears troubling and gives me the chance to reach out to the purchaser to ensure this order is intended to be ordered in a timely fashion. The dashboard is not that hard to use and I look forward to seeing product improvements on the dashboard to make the navigation even easier in terms of locating certain orders. I do hope they'll add more features or create more criteria fields verifying these orders. The team has a great communication attitude when discussing account or need more customer support.

Dec. 9, 2018

Made $90000 in sales to pay them $900 and only have $300 in chargebacks some of which they didn’t even cover. Cancelled

Nov. 29, 2018

GREAT APP BEEN USING IT FOR OVER A YEAR NOW AND IT HAS SAVED ME FROM A LOT OF HEADACHES WITH CHARGEBACKS.

Nov. 13, 2018

I've used this app for close to 3 years and the service is getting worse. they've been charging me 3% of order totals for fraud protection when now they're offering 1% of orders to new customers. I HATE when companies do this. You've now lost a customer. Also, their support sucks.

Oct. 4, 2018

Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!

Aug. 15, 2018

LampsUSA has used Signifyd for 2 years and it works very well. It sometimes takes a few hours to get approved on suspicious orders, but we know not to ship until we get approval. They are really quick to pay if an order does turn out to be fraudulent. We average only about 1 a year. Recommended!

Feb. 15, 2018

This company is a scam. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse on why it isn't covered. Not sure what I am paying for? Avoid this scam at all costs.

Dec. 17, 2017

We use Signifyd on our wholesale watches & jewellery website, www.sell4profit.co.uk It enables us to feel confident when sending out orders. In the past we have used PayPal and we amounted a huge amount of chargebacks. So we are really happy that we have found this fantastic app, that seamlessly integrates to Shopify

Oct. 25, 2017

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed. We followed all the guidelines and opened a reimbursement case, and this is where their true colors show. 1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well. 2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago. Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

July 3, 2017

This app is a complete scam, so far I've paid them $941.05 to be exact and not 1 if my chargebacks within 6 months fit into their very one sided and narrow criteria of a " Chargeback ". Fraudsters have gotten smarter and the the Most common chargeback I've experienced are " product not received " which are not covered by Signifyd.... For obvious reason... Fraudsters are bolder these days and use their own cards ship it to their own house and then tell their credit issuer they have not received the product even if you have signature required its a 50/50 chance you will lose these claims. At the end of the day Signifyd knows what it is doing by only asking for 1% of your sales because theres 1% chance any of your chargebacks will even getting covered by them. This service is worth no more that 9.99 a month as a security app you use to do your own background check on customers payments and try your luck. The whole " chargeback guarantee " is a SCAM.

April 21, 2017

Everything started perfectly working for the 1st couple of months, however when 4 chargebacks came, they payed them off correctly but the system simply started to red flagg more than 50% of my orders. When i contacted customer support they said its because the system learns from the fraud orders, Maybe it has to do that my store is in Mexico, but they did told me they were able to provide the service perfectly in my country.

Feb. 8, 2017

The BEST fraud app out there without a doubt! We've been with Signifyd for around 3 months now and have never looked back. Drew has provided excellent ongoing customer suppport as and when we need it. If you want to protect your store from fraud, look no further. https://www.urbanindustry.co.uk/

Dec. 29, 2016

Easy to install and very thorough. Interface is easy to use as well. Very important for us at www.beneathyourmask.com

Aug. 25, 2016

Just a great service. We started with the on-demand plan, and recently upgraded to the "Complete" plan. They've come through for us on every chargeback, although though we don't get very many. We can't compare it to other such services, since we haven't ever used such before, but they're great, and stellar customer support too (Tony being a standout).

July 13, 2016

Saves us so much time! Worth every penny.

July 12, 2016

Do you ship 50+ orders a week on you Shopify store? Are you annoyed with constantly having to back check customers ordering from your website? These guys are for you. Within days we upped our revenue by: A) not having to contact the customer. B) not having to spend time with orders that were possibly fraudulent. C) not having to refund customers we would have otherwize without Signifyd Crazy easy to set up and mega convenient for medium to large volume shipping. Customer service they provide is on point too! Cheers Signifyd you guys rock :)