Signifyd
Signifyd Chargeback Protection App for Shopify
Rating
4.0
feedback
162
chart
#3,599
All reviews
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Oct. 14, 2018
"Guaranteed" is a lie. Signify has been good for one thing, rejecting fraudulent orders, However, it let one slip through, and I fulfilled it trusting I would get my money back if it got a chargeback. Despite contacting signify multiple times, they will not pay me back for the order they said was safe to fulfill. This is simply because the chargeback was accepted by the bank and the area I need to screenshot can no longer be viewed. I have now lost over $400 to foreign credit card scammers, and signify has not helped one bit. Still waiting on a response after 4 days.
Oct. 11, 2018
Used and spent 150 last month on this app. 2 orders came approved, but then charged back and they didnt cover them. This company itself is fraud.
Oct. 4, 2018
Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!
Aug. 15, 2018
LampsUSA has used Signifyd for 2 years and it works very well. It sometimes takes a few hours to get approved on suspicious orders, but we know not to ship until we get approval. They are really quick to pay if an order does turn out to be fraudulent. We average only about 1 a year. Recommended!
June 17, 2018
Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use. https://www.kinkytoy.shop https://www.kinkytoy.store
May 14, 2018
To be honest, we would be bankrupt without this app. We sell expensive electronics and Signifyd's team has always informed us quickly and easily whether or not we can ship items, and they have NOT ONCE refused a chargeback claim in the rare event it has happened. Thank you!
May 14, 2018
If I can give -5 stars I would. This company will happily take a percentage of your profits, even on sales they do not insure. And forget about trying to make a claim on a chargeback they approved. They will tell you it doesn't qualify and ignore you afterward. Avoid this company.
April 26, 2018
We haven't had any chargebacks for fraud, yet, but this app has given total peace of mind. I decided to install the app after two orders came in in one day for higher ticket items both flagged medium risk by Shopify. I was spooked to fulfill the orders, even though they looked fine to me. Signifyd takes all that away. Even when Shopify gives us the orange triangle, we have Signifyd to double check. It's great, and affordable for a new merchant like us. One thing I really love about it is you can set Shopify to only authorize transactions, and set Signifyd to capture the transaction if it passes screening. I love seeing "Signifyd captured the payment" on every order. Totally recommend.
April 25, 2018
This company is changing its rules all the time. The had a fault in their system where not all my shops were charged. They then made all the past orders ineligible for charge back so I could not claim charge back for orders that they approved as valid. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse and/or a new rule on why it isn't covered. Not sure what I am paying for? Avoid this service at all costs.
April 18, 2018
Best "insurance" plan out there! This app is certainly a MUST HAVE for any ecom store, IMO.
April 4, 2018
This app has saved and made me money. Made me money because it gives me the confidence to send goods out that I think might be fraudulent, but turns out they aren't, and saved me money because even when my merchant provider has passed a transaction, Signifyd has flagged it as fraud!! And even the one item I did make a claim I had my money back in 24 hours, fantastic service.
Feb. 15, 2018
This company is a scam. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse on why it isn't covered. Not sure what I am paying for? Avoid this scam at all costs.
Jan. 9, 2018
Before I had Signifyd I had this one fraudulent order that caused an expensive chargeback. It made me really nervous about processing other orders. This app gives you total peace of mind. The point of having your business is to make money - not lose it. There were a couple of times I got a chargeback and Signifyd reimbursed me pretty quickly. HIGHLY recommended for any store owner. I don't know why anyone wouldn't use this.
Dec. 17, 2017
We use Signifyd on our wholesale watches & jewellery website, www.sell4profit.co.uk It enables us to feel confident when sending out orders. In the past we have used PayPal and we amounted a huge amount of chargebacks. So we are really happy that we have found this fantastic app, that seamlessly integrates to Shopify
Dec. 11, 2017
They advertise "Never charge a charge back again" False and misleading!! They are refusing to cover a charge back i have and are now making up excuses. Avoid these guys. AVOID
Nov. 2, 2017
Works great and saves us the worry of shipping across town or across the country.
Oct. 25, 2017
BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed. We followed all the guidelines and opened a reimbursement case, and this is where their true colors show. 1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well. 2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago. Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.